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James W
Singapore, Singapore

Friendly staff, great location

Review of Hotel Penaga
5.0 of 5 bubblesReviewed 21 Apr 2019
Reasonably priced boutique hotel in the heart of Georgetown. Staff are incredibly friendly and try hard to please. The hotel is quirky, but the rooms were pleasantly large - and ours had a balcony - which we didn't use because of the heat. Rooms are old school, Asian décor - but comfortable and clean.

Breakfast is a solid buffet and the bar is pleasant - but so close to main bar strips you are unlikely to do more than pop in once or twice.

The pool is pretty small - but a compromise - stay out in the resorts - or stay in the heart of the action?
Date of stay: April 2019
Room Tip: higher the quieter - deluxe rooms have a balcony.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this review
Responded 29 Apr 2019
Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang, we are glad that you enjoy your time and good experience with us. We always try our level best to make sure every guest had a pleasant stay with us.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 16 April 2019

After reading all the reviews was a bit concerned on what to expect. However we thoroughly enjoyed the experience, we stayed for 3 nights to sample the delights of George town.

We had a large room H20, and like a few other reviewers found the style of the room different, it had character and was clean and comfortable. The only issue we had was the road noise, but you are in a city and in small 2 to 3 story hotel, so very difficult to get away from it.

It really is well located for a tour of the City, and all the main areas.

The staff were really helpful about where to go and visit, also local eating places, even had time to initiate us into the Grab app for local taxis.

We didn't have any issues, the only reason we didn't give it 5 stars was the noise, it could be more controlled with better sound proofing and it does look a bit tired in places.

However we didn't pay 5 star prices and to be honest it is really good value for the money.

Room tip: Rooms at the back may be quieter
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank DavsueWestYorks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this reviewResponded 29 April 2019

Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang, we are glad that you enjoy you time in our Hotel. Thank you for understanding on the street noise as we are located at the GeorgeTown area, even we fixed the double layer glass window and provide ear plug but still we are unable to mute the street noise. We always try our level best to make sure every guest had a pleasant stay with us.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019 via mobile

We researched and read all reviews and our expectations were exceeded. Great location!..of course some noise as Georgetown comes alive at night. If you want quiet stay at Batu Faringi. We had no internet or air conditioning issues at all.
Room was very comfortable and the staff were lovely..nothing was a problem. As for the breakfast yes it was very basic...but you don't want to fill up on breakfast as there so much food to taste in Penang. Special mention to the local hot breakfast options eg noodles etc were so tasty! Loved them. Would love a better coffee though, but would we stay here again? ...... YESS! 👍
Thank you for such a great stay.

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank 937samarah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this reviewResponded 29 April 2019

Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang, we are glad that you enjoy the time in our Hotel and good experience with us. We always try our level best to make sure every guest had a pleasant stay with us.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2019

What makes this hotel special is the staff, and a special mention to the Front Desk Manager who have helped us to sort out our last minute booking. This Hotel location is really great and it is a within walking distance to all the famous street food location in the main Penang Island.

Highly recommended for families!

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank da_ariff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this reviewResponded 29 April 2019

Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang and it was a pleasure having you here. We are pleased to hear your recommendations and good experience in Hotel Penaga. We always try our level best to make sure every guest had a pleasant stay with us.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2019

I stayed in this hotel for 2 nights and absolutely loved it. The room was very big and comfortable. We even had a jacuzzi in the bathroom. Every morning there was a nice breakfast buffet, with a lot of choices. The location of this place couldn´t be better. Totally recommended!

Date of stay: March 2019
Thank MyTravelSecret
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this reviewResponded 29 April 2019

Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang and it was a pleasure having you here. We are pleased to hear your recommendations and good experience in Hotel Penaga.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2019

We stayed for 3 nights in a family suite in Hotel Penaga and were always glad that we could come back to a nice room to escape the afternoon sun or to rest our tired bodies after a long day of sightseeing or shopping.
Location was convenient., five minutes stroll to Chulia Street etc.The rooms were big with big bathrooms as well. The breakfast was adequate but basic and the free afternoon tea wasn't something we would rush back to the hotel for.
However, what made our stay special was the attentive service provided by the staff, at the front counter, the restaurant and those who came in to make up our rooms every day. In particular, we enjoyed the warm hospitality of Irfan, Daniel, Yoga, and the other front desk staff. When we requested for a late check out, they were even willing to give us a timing beyond what we had requested. Truly enjoyed our stay and would recommend this hotel!

Date of stay: March 2019
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank HappyWanderer550
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this reviewResponded 29 April 2019

Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang and it was a pleasure having you here. We are pleased to hear your recommendations and good experience in Hotel Penaga. We always try our level best to make sure every guest had a pleasant stay with us.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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