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julietlee
Ipoh, Malaysia

Best choice for Family vacation

Review of Hotel Penaga
5.0 of 5 bubblesReviewed 28 May 2019via mobile
It's a nice stay in hotel penaga. The service is excellent provided with free teatime, breakfast and wine. Room space is big and it is clean. It's worth to stay here as it is just walking distance to anywhere.
Date of stay: May 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this review
Responded 1 Aug 2019
Dear Ms Juliet,

Thank you for having chosen Hotel Penaga as your choice of accommodation during your trip to Penang. It was a pleasure having you here.

We are certainly glad that we have lived up to your expectation during your recent stay with us.

We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 27 May 2019

Hotel Penaga was absolutely beautiful. Conveniently located, walking distance to places of interests, famous foods and bars. The room was really beautiful and was beyond our expectations. If i were to return to Penang, i will definitely be returning to this hotel. Additionally, hotel service was truly exceptional.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Escape783300
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 2 August 2019

Dear Sir/Mdm,

Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your recent stay with us.

We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2019 via mobile

Although it seemed a little tired I really enjoyed Hotel Penaga. My room was huge and the the crisp cotton sheets were wonderful. I slept soundly, even after a 12 hour flight. The choice at breakfast was huge and lunch was amazing for 6 Ringetts.

Date of stay: May 2019
Trip type: Travelled solo
1  Thank Janetmevery
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 2 August 2019

Dear Janetmevery,

Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your recent stay with us.

We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2019

Reasonably priced boutique hotel in the heart of Georgetown. Staff are incredibly friendly and try hard to please. The hotel is quirky, but the rooms were pleasantly large - and ours had a balcony - which we didn't use because of the heat. Rooms are old school, Asian décor - but comfortable and clean.

Breakfast is a solid buffet and the bar is pleasant - but so close to main bar strips you are unlikely to do more than pop in once or twice.

The pool is pretty small - but a compromise - stay out in the resorts - or stay in the heart of the action?

Room tip: higher the quieter - deluxe rooms have a balcony.
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank S6467IXjamesw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this reviewResponded 29 April 2019

Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang, we are glad that you enjoy your time and good experience with us. We always try our level best to make sure every guest had a pleasant stay with us.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019

After reading all the reviews was a bit concerned on what to expect. However we thoroughly enjoyed the experience, we stayed for 3 nights to sample the delights of George town.

We had a large room H20, and like a few other reviewers found the style of the room different, it had character and was clean and comfortable. The only issue we had was the road noise, but you are in a city and in small 2 to 3 story hotel, so very difficult to get away from it.

It really is well located for a tour of the City, and all the main areas.

The staff were really helpful about where to go and visit, also local eating places, even had time to initiate us into the Grab app for local taxis.

We didn't have any issues, the only reason we didn't give it 5 stars was the noise, it could be more controlled with better sound proofing and it does look a bit tired in places.

However we didn't pay 5 star prices and to be honest it is really good value for the money.

Room tip: Rooms at the back may be quieter
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank DavsueWestYorks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this reviewResponded 29 April 2019

Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang, we are glad that you enjoy you time in our Hotel. Thank you for understanding on the street noise as we are located at the GeorgeTown area, even we fixed the double layer glass window and provide ear plug but still we are unable to mute the street noise. We always try our level best to make sure every guest had a pleasant stay with us.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019 via mobile

We researched and read all reviews and our expectations were exceeded. Great location!..of course some noise as Georgetown comes alive at night. If you want quiet stay at Batu Faringi. We had no internet or air conditioning issues at all.
Room was very comfortable and the staff were lovely..nothing was a problem. As for the breakfast yes it was very basic...but you don't want to fill up on breakfast as there so much food to taste in Penang. Special mention to the local hot breakfast options eg noodles etc were so tasty! Loved them. Would love a better coffee though, but would we stay here again? ...... YESS! 👍
Thank you for such a great stay.

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank 937samarah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Assistant Sales Manager at Hotel Penaga, responded to this reviewResponded 29 April 2019

Warm greetings from Hotel Penaga, GeorgeTown!

Thank you for choosing Hotel Penaga as your choice of accommodation during your recent trip to Penang, we are glad that you enjoy the time in our Hotel and good experience with us. We always try our level best to make sure every guest had a pleasant stay with us.

We look forward to the pleasure of welcoming you back in the near future.

Best Regards,
Penaga Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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