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Hotel Penaga
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Hotel Penaga
Nikijanes
Brescia, Italy

Gorgeous boutique hotel in the centre of town

Review of Hotel Penaga
5.0 of 5 bubblesReviewed 20 Aug 2019via mobile
We stayed in a Hutton room for a couple of nights and we loved it. The hotel has been beautifully restored from existing colonial shopfronts and had a certain charm about it. It is strategically positioned near to the town centre. Check in was quick and efficient and they gave us lots of free extras (like free wine, massage and tea hour) which we unfortunately didn’t take advantage of. The room is spacious and comfortable - pity however that we couldn’t see outside. The toilet had a problem which was promptly resolved. The four poster bed was super comfy with good bed linen. Air con was quiet and worked well. The restaurant and bar served a good selection of food. I would happily stay there again!
Date of stay: August 2019
Trip type: Travelled with family
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HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this review
Responded 26 Aug 2019
Dear Nikijanes,

Thank you so much for taking your time and write an review here. It has been our pleasure to welcome you to your relaxing retreat here at the Hotel Penaga. We are beyond glad that we have exceed your expectations during your stay with us and you have enjoyed it.

Onto your concerns, rest assured we have informed the respective department to ensure our guests satisfaction in the future. Until we meet again and have a great week ahead.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 20 August 2019 via mobile
Wish we could rate them higher

The Good: central location, good safe area, heritage, lovely spacious rooms albeit in need of some TLC, complimentary mini bar, good shower and hot water, pool nice but v small and often no towels. The Not Very Good: please note that for the price this hotel is still a good deal but these are just things to be aware of ahead of your trip. Deteriorating buffet breakfasts, started off ok though not v tasty but barely warm one morning, stone cold today. Dry pastries, uncooked eggs whatever way you ordered them, inattentive staff and though not rude, certainly not friendly/welcoming or interested. Leaky ceiling after downpour, again staff not really interested and as far as we were aware the issue was not resolved. Afternoon tea terrible. Complimentary wine unpleasant at best. No invitation for feedback or enquiry about if we enjoyed our stay at checkout.

Date of stay: August 2019
Trip type: Travelled as a couple
Ask Morgans1252 about Hotel Penaga
1  Thank Morgans1252
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 27 August 2019

Dear Morgans,

Thank you very much for taking the time to write us an review here. We appreciate your constructive comments and feedback, rest assured this is not the standard service that we provide to our guests. We apologize for the inconvenience caused during your stay.

Nevertheless, we will ensure that this issue won't happen again in the future.

We are looking forward to welcoming you again soon and have a great week ahead.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2019
Very comfy. Nice vintage style hotel

The location is nice. It is just walking distance to chulia street and love lane for night life. The rooms and hotel are very comfortable and it is a nice place to relax after a city tour of Georgetown. It has a vintage appeal. The bathroom is clean and nice. They have a small swimming pool, a welcome drink which could be a small glass of wine, a complimentary 10 minute massage. The breakfast is good but it would be better to have more choices. We've stayed here 3 times already and will come here again in the future.

Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
Ask olbaido about Hotel Penaga
2  Thank olbaido
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 9 August 2019

Dear Olbaido,

We would like to thank you for your generous comment and chosen Hotel Penaga as your regular hotel in Penang during your visit.

We are glad to know that we have lived up to your expectation during your recent stay with us.

Please know that we are appreciated of your support and we are looking forward to welcome you again in near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2019 via mobile
Great location in Georgetown Penang

Strength
Location: Situated in the centre of Georgetown. Average 5 minutes by GrabCar or 10 minutes walk within hotel radius to many of the popular restaurants and attractions.

Areas for improvement
Building: Property in need of renovation. Examples are creaking wooden floor and unpleasant paint patches on wall. Not quite expected for the price paid.
Room: We were staying at Hutton rooms. Old furnitures are used, I’m not sure if this was intentional but some are in need of repair as there are wood chipping and broken hinges. Suggest to management to review old furnitures to be compliant with Malaysia hotel industry Environmental, Safety and Health standards. Rooms are also not clean; examples are dirts found under bed and tv cupboards.

Date of stay: August 2019
Trip type: Travelled as a couple
Ask erikt28 about Hotel Penaga
1  Thank erikt28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2019 via mobile
Great location and beautiful property

My family stayed at the Clarke Terrace for 5 nights. It's a wonderful property and beautifully restored. The rooms were spacious and bedding was perfect.

The staff was very helpful and personable. Nothing was too difficult.

Fantastic location and within walking distance to ask the major attractions in Georgetown.

Date of stay: July 2019
Trip type: Travelled with family
Ask PeteCKW about Hotel Penaga
Thank PeteCKW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 9 August 2019

Dear Sir,

We thank you for taking time to share your valuable feedback with us on your stay experience. Please know that your feedback is very important to us as we are constantly trying to make sure that we're giving our best service to our guests.

We are certainly glad that we have lived up to your expectation during your recent stay with us.

We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2019
Can be improved..

Hotel in good location & staff are accommodating.
However, hotel really in need to improve the AC, lightings quite dim & the heat from lamps are too hot, some furniture are too bulky, while some are chipped & worn out and cleanliness seriously need improved.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Ask 946puccag about Hotel Penaga
Thank 946puccag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 1 August 2019

Dear Sir/Mdm,

We thank you for your recent stay with us and your specific feedback. We apologize for the inconvenienced during your stay.

We have highlighted on your valuable feedback to our management and respective department on the cleanliness which need to be improve to the best level. Also our maintenance have taken note on the dim lighting which we are now in progress to standardize it.

Please know that your feedback is very important to us. We appreciated of your support and we are looking forward to see you again in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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