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Stanley Tan
Kuala Lumpur, Malaysia

Comfortable and Spacious

Review of Hotel Penaga
5.0 of 5 bubblesReviewed 19 Sept 2019
Travelled to Penang and stayed at Penaga Hotel on 6th September 2019. The hotel is beautiful with an Chinese heritage setting. The room was spacious which comfortable and clean bed plus a Jacuzzi to unwind after a long day. The hotel was situated at a strategic location within walking distance to all the highlights of Penang.
Date of stay: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this review
Responded 21 Sept 2019
Dear Stanley Tan,

Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here.

We are beyond glad that you loved the authentic and traditional Chinese inspired home and glad to know that we have exceeded your expectations during your stay with us.

Please don't forget about us if you ever be in this part of region again. Thank you and we wish you have a wonderful day ahead.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 11 September 2019

My family and I stayed in Clarke Terrace, what a lovely place! The building is old, needs maintenance, but that is what makes this place so characterful! Creaking floorboards, windows and doors which needed a bit of nudge to lock and unlock, the old solid wood front door, front door opens up to a private 5-foot way, outdoor jacuzzi, with a private garden at the back, wooden louvered windows, antique (or antique looking) cupboards and cabinets, large bathrooms, and a balcony overlooking the hotel. The terraces have lots of space to gather, out back in the private garden, more space to sit and chat, while we sipped tea. There's a well stocked up complimentary mini bar with soft drinks and snacks, plus 10 min neck and shoulder massage, and complimentary glass of wine, afternoon tea, and breakfast... There is also a pool on-site as well as a spa. Hotel staff were very attentive and friendly, attended to any request quickly. Location could not have been better, we could walk everywhere. Try the heritage walk, very informative, enjoyed it very much. Loved our stay so much in Hotel Penaga, highly recommended!

Date of stay: September 2019
Trip type: Travelled with family
3  Thank Sweet Ling C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 13 September 2019

Dear Sweet Ling C,

Thank you very much for your review here. It has been our pleasure to having you with us during your recent stay. We are beyond glad that you loved the authentic and traditional malaysian inspired home. Rest assured we have taken notes on the remarks mentioned and it will be rectify the soonest.

Please don't forget about us if you ever be in this part of the region again. We wish to see you again in the near future and we wish you have a wonderful day.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2019

We stayed here in July and loved the hotel and the area.
The rooms are very comfortable and are decorated in a "Chinese Heritage" style that just suited the whole place.
The only issue we had was the WiFi dropped out a couple of times but that sorted out very quickly.
The staff were amazing - could not do enough to assist you - all very polite and helpful.
The breakfast was excellent and we did eat in on a couple of nights too. The only negative we had was a limited dinner menu.
Would stay here again,

Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
3  Thank Karen K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 10 September 2019

Dear Karen,

Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your stay with us.

We would like to thank you for taking time to write us an review here on your experience staying with us. We have noted your valuable comments on the slow Wi-Fi connection. Action has been taken to rectify these area.

We have feedback to the respective department on your feedback of the limited dinner menu for them to look into it for better improvement.

We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2019 via mobile

We had a Hutton room. This was spacious and well furnished with period furniture. Cleanliness was good. Service was good but don’t expect a knowledgeable cocktail waiter! We didn’t try the small pool. We had a very enjoyable 1hr massage which was good value for money. The breakfast just average but adequate for our needs. The centre of Georgetown is just a short walk away so we didn’t eat in the restaurant. We had a superb 2hr tour of the sights in a trishaw - well worth doing as the driver acts as a good guide and ensures that you don’t miss anything. We were able to park the car just outside the front door of the hotel.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank 124MartinW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 27 August 2019

Dear MartinW,

Thank you so much for your positive feedback. The management would also like to extend our gratitude towards your constructive comments about our waiter.

Rest assured we have taken steps to improve on the issue mentioned. Until then, have a great week ahead and we are looking forward to see you again in near future.

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Reviewed 20 August 2019 via mobile

We stayed in a Hutton room for a couple of nights and we loved it. The hotel has been beautifully restored from existing colonial shopfronts and had a certain charm about it. It is strategically positioned near to the town centre. Check in was quick and efficient and they gave us lots of free extras (like free wine, massage and tea hour) which we unfortunately didn’t take advantage of. The room is spacious and comfortable - pity however that we couldn’t see outside. The toilet had a problem which was promptly resolved. The four poster bed was super comfy with good bed linen. Air con was quiet and worked well. The restaurant and bar served a good selection of food. I would happily stay there again!

Date of stay: August 2019
Trip type: Travelled with family
1  Thank Nikijanes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 27 August 2019

Dear Nikijanes,

Thank you so much for taking your time and write an review here. It has been our pleasure to welcome you to your relaxing retreat here at the Hotel Penaga. We are beyond glad that we have exceed your expectations during your stay with us and you have enjoyed it.

Onto your concerns, rest assured we have informed the respective department to ensure our guests satisfaction in the future. Until we meet again and have a great week ahead.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2019 via mobile

The Good: central location, good safe area, heritage, lovely spacious rooms albeit in need of some TLC, complimentary mini bar, good shower and hot water, pool nice but v small and often no towels. The Not Very Good: please note that for the price this hotel is still a good deal but these are just things to be aware of ahead of your trip. Deteriorating buffet breakfasts, started off ok though not v tasty but barely warm one morning, stone cold today. Dry pastries, uncooked eggs whatever way you ordered them, inattentive staff and though not rude, certainly not friendly/welcoming or interested. Leaky ceiling after downpour, again staff not really interested and as far as we were aware the issue was not resolved. Afternoon tea terrible. Complimentary wine unpleasant at best. No invitation for feedback or enquiry about if we enjoyed our stay at checkout.

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank Morgans1252
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelPenaga2018, Sales Executive at Hotel Penaga, responded to this reviewResponded 27 August 2019

Dear Morgans,

Thank you very much for taking the time to write us an review here. We appreciate your constructive comments and feedback, rest assured this is not the standard service that we provide to our guests. We apologize for the inconvenience caused during your stay.

Nevertheless, we will ensure that this issue won't happen again in the future.

We are looking forward to welcoming you again soon and have a great week ahead.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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