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“Beautiful boutique hotel with lots of character”
Review of Campbell House

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Campbell House
Ranked #1 of 170 George Town B&B and Inns
Certificate of Excellence
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Beautiful boutique hotel with lots of character”
Reviewed 28 March 2017

Beautiful boutique hotel. Loved the fact that the restoration was so true to the historical character of Georgetown but at the same time accomodating the tastebuds of Westerners with the Italian restaurant and a nespresso machine in the room. We didn't try the restaurant as on our last day it was booked for a function. However the breakfast was amazing. The best I've ever had at a hotel. You can choose anything from the menu (wish I had room enough to try it all). We opted for the smoked salmon eggs benedict. Much prefered this style of breakfast to the usual buffets of typically large but low quality choices.

  • Stayed March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LisaKetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Blandford Forum, United Kingdom
Level 6 Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 16 March 2017 via mobile

Dinner was fantastic last night at this quaint hotel, it was cooked to perfection. It was nice to have a different menu after eating Chinese for the last week, so a welcome meal was had by both my husband and my self, thank you.

Stayed March 2017, travelled as a couple
Thank Flymebabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAMPBELLHSE, Owner at Campbell House, responded to this review, 16 April 2017
Dear Flymebabe

Thank you for the super review and thank you for choosing us. Glad you enjoyed and look forward to welcome you again.

Kind Regards
Nardya & All at Campbell House & IL Bacaro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, United Kingdom
1 review
Reviewed 7 March 2017

We liked the idea of taking the shoes off before you go upstairs to the rooms , the rooms were very clean and had great character ! We loved the library area where you can relax and read with your choice of drinks , the rooms even have mobile chargers which I was very pleased to find !!

Stayed February 2017, travelled as a couple
Review collected in partnership with this hotel

Thank emcken_329827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2017

Stayed 3 nights in the room named INDOCHINE. Very comfortable bed and pillows. BUT there is a small step down from the bed area to the rest of the room. Not being careful enough, I missed the step twice and almost fell, so I had to put my baggage by the step to remind me about it.

Nardya and Roberto, owners of the hotel were wonderful hosts, while the Reception Staff and restaurant and room staff were so pleasant, friendly and helpful.

We were offered a wide range of items for breakfast. Their croissants were so good!
We had a good Italian dinner at their restaurant one night. Also, snacks were brought to our room every afternoon.

Will stay there again next time we go to Penang. It is so well located --- near interesting shops, restaurants, and places of interest.

Room Tip: Choose a room in the first floor because there are no elevators.
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  • Stayed February 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1 Thank AAR-AITC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAMPBELLHSE, Owner at Campbell House, responded to this review, 3 March 2017

Thank you so much for your review. It was an absolute pleasure to have you and all your group stay with us; you entertained us thoroughly! Thank you for your kind praise about the staff and the restaurant, we have a great team and are very proud of all the effort they put in.
We apologize about the small step in the room, this is an original platform which we advise guests to take note of.
Thank you again for choosing us, we look forward to welcome you all back again soon!

Kind Regards from All the Team at Campbell House & IL Bacaro
Nardya & Roberto
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Overijse, Belgium
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 February 2017

Paid for 3 nights but checked out after 1 night and eventually found the much nicer & superior Seven Terraces boutique hotel in George Town.

What we liked about this Campbell house hotel:
- nice interior design of the cosy hotel lobby and the rooms
- friendly hotel reception staff
- Nespresso machine in the room
- location
- delicious fresh fruit at breakfast
- nice way to see how they use a rope attached to the inner roof to lift the luggage between ground & 2nd floor

What we didn't like about this hotel:
- we had picked the Colonial room based on TripAdvisor reviews stating the other rooms were having more street noise. Our Colonial room on 2nd floor is directly under the roof and the wall has on the other side all the airco-units resulting in a room that was >30 degrees. The airco unit inside the room was relatively loud and when it was operating it marginally brought the temperature down to about 27 degrees, which was still to warm for sleeping comfortably in.
- the hotel restaurant is Italian but of very mediocre quality and considering this mediocre quality not good value for money
- breakfast omelette was very greasy
- Italian owner not client service oriented and made it clear to my Italian wife that he was in business to make profits and not to please guests.
- outside terrace on 2nd floor very hotel and unbarebly noisy as it's where all the external airco-units are located
- no common seating areas in the hotel areas

We'd rate the hotel as a 3 but the attitude of the owner resulted in an overall 2 score

Room Tip: Avoid 2nd floor (too warm), avoid rooms near noisy street, avoid Colonial room (hottest room due to...
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  • Stayed February 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1 Thank LarryLAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAMPBELLHSE, Owner at Campbell House, responded to this review, 3 March 2017
Dear LarryLAP,

Thank you for your review and mostly positive comments, we did of course also expect the negative tone. We are sorry you and your wife decided to check out of Campbell House, and were not interested in any alternative options that we offered to you. We also did try to resell the room at the last minute notice you gave us and would have happily refunded you if the rooms was resold.
You state you based your room choice on TripAdvisor reviews, therefore we can only assume that you are far more sensitive to certain noise then the majority of our guests. We did check your temperature setting on departure and saw the setting on 23 degrees which could have been lowered if you felt the temperature too warm, and 2 room changes were also offered. Our building is over 100 years old and can not be altered from its original design externally therefore placing of air conditioning compressors can only be at the back of the building, we are also located in the middle of the busy city of Georgetown so there will always be some noise when sitting outside. We do however have a small library area that is a common sitting area inside. We state all this on our website which I am sure you checked upon booking, we are only a small hotel and do not compare or try to compete with other larger options that are available in Georgetown, which I think is what you may have been expecting.
Regarding breakfast we are sorry you didn't enjoy your omelette we did our best to cater to your off menu request of white egg omelette with banana, it isn't something we have ever been asked to prepare before. As for the food in the restaurant I will respond to the 2nd negative review you chose to write.
We are glad you found a better hotel to suit your needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Campbell House

Property: Campbell House
Address: 106 Lebuh Campbell, George Town, Penang Island 10100, Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > George Town
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #1 of 170 B&Bs / Inns in George Town
Price range (per night): RM378 - RM610
Hotel Class:3.5 star — Campbell House 3.5*
Number of rooms: 11
Official Description (provided by the hotel):
Campbell House is a new class... a new breed of Heritage hotel in Georgetown. A stunning 3 story corner shop house lovingly restored by European owners Nardya & Roberto, located arms length from the madding crowd, with 10 individual suites offering today's modern traveller a luxurious home away from home. Campbell House has plenty of charm, and personal touches, modern amenities mixed with classic Colonial style at affordable prices. ... more   less 
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Also Known As:
Campbell House Penang/George Town

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