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ChanT16

Go ahead and bask in the warmth of this splendid space…

Review of Campbell House
5.0 of 5 bubblesReviewed 18 May 2024
It’s going to be hard for me to leave a review that is succinct yet covers the enormity of how extraordinary this venue is. This hotel is fully aware of what outstanding service should look and feel like and what I believe has challenged the ordinary concept of luxury. From the moment I walked in I knew I was in safe hands and trust was inspired immediately.

My room, Indochine is filled with tasteful interiors substantially royal like in colonial design, holding true to a rich tapestry of heritages. The thoughtful amenities from the glow in the dark night light, to the ‘proper coffee’.

Body lotion, shampoo and soap have been created especially for this hotel, the scent still lingers strongly in my recollection thereafter creating a sensory observation that evokes the sanctuary of my stay.

What could be done to improve this place? Candidly, I would say simply more Kumars’ Kumar is a rare gem who has mastered the art of front of house services. I started and ended my stay in Kumars company, for me he upholds the charm of what I think a hotel of this grandeur renders.

For anyone considering booking this venue, do not hesitate. Location, efficiency, cleanliness and charm is of sterling value.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nardya Wray, Owner at Campbell House, responded to this review
Responded 29 May 2024
Dear Chan T16,

Thank you so much for the wonderfully descriptive review! We are thrilled to hear that you had a great stay with us and appreciated our amenities and decor. It is always our goal to create a comfortable and enjoyable experience for our guests to feel relaxed and enjoy a little oasis away from the heat and busy city.

We are especially glad to hear that Kumar made a positive impact on your stay. He is a valued member of our team and yes it would indeed be wonderful if we could clone him!

Thank you again for recommending us so highly we truly appreciate it.

With our best regards
Nardya, Roberto, Kumar and All Our Team!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,185)
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Reviewed 16 April 2024 via mobile

Tastefully decorated rooms, lobby and spacious rooftop terrace, very helpful and kind staff, great location, super comfortable bedding, a small surprise in the afternoon, a delicious breakfast with the best coffee we have had in Malaysia and a fantastic Michelin-rated Italian restaurant, what more does one need when staying in George Town? We highly recommend this gem of a boutique hotel with all its charms that make you want to spend more time in Penang!

Date of stay: April 2024
Trip type: Travelled as a couple
1  Thank BestRegardsFromFar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nardya Wray, Owner at Campbell House, responded to this reviewResponded 25 April 2024

Dear BestRegardsFromFar

It was a pleasure to have you stay and we appreciate all the kind feedback, I am so happy the staff made you feel welcome and comfortable during your time with us. Thank you for recommending us to fellow travellers.

Warmest Regards
Nardya, Roberto & The Campbell House Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2024 via mobile

From the moment you are WARMLY greeted, upon your arrival, until you are kindly farewelled, you will not find a better establishment in Georgetown.

So convenient.

The rooms are comfortable, and the beds are plush.

Our room, 'Blossom', was quite adequate for a couple but, if you are loaded up with luggage I would suggest you book a larger room.

We had breakfast as part of the package, which was lovely.

Every day there is a different treat in the fridge!

The staff could not be more attentive and friendly.

Simply put, there is no other place to stay, in Georgetown, than here.

Date of stay: March 2024
Trip type: Travelled as a couple
5  Thank Adam D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nardya Wray, Owner at Campbell House, responded to this reviewResponded 18 March 2024

Dear Adam

This was such a wonderful review to read! Thank you so much for the fantastic feedback and for recommending us to other travellers. The staff do a sterling job, and they always get a boost of encouragement when they are mentioned in reviews so they know their efforts are being noticed. ❤️

With our warmest wishes
Nardya, Roberto & All The Team

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Reviewed 4 March 2024 via mobile

Campbell house is a charming period property that has been considerately and tastefully decorated. Shoes should be left at the stairs before ascending to your room, each slightly different and named to reflect this. Ours was the Peacock, a good sized, very comfy bed and beautiful colonial shutters behind the draps, our room had a step running across the room that interrupted the floor from the bed to bathroom, although this had glo in the dark tape, it would create a hazard for some guests.
There is a small fridge with drinking water and a jug of cold refreshing tea and each day we received a little homemade sweet treat. Due to its age there are fewer plugs sockets than a more modern hotel, but it's workable.
There is an in room safe.
As there is no elevator, staff use a pulley system to take luggage to the 2nd and 3rd floors, this also means you need to negotiate the wooden stairs barefoot, again it not a problem but it might be a consideration for those less mobile.
Breakfast is a la carte, it's very good quality but can be a little slow and we found that not all drink options are listed, so until we caught on we didn't think to ask for exactly what we wanted, but really I'm picking in the weeds to mention it.
There is a little store across the street to pick up soft drinks or water if you need and there is a laundry along the same street just a few blocks away.
The staff were great, helpful and friendly I recommend a stay at Campbell House.

Date of stay: February 2024
Trip type: Travelled as a couple
1  Thank JohnnieC841
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nardya Wray, Owner at Campbell House, responded to this reviewResponded 8 March 2024

Dear JohnnieC841,

Thank you for the kind feedback of your recent stay at Campbell House. We appreciate you highlighting some aspects we can improve on, and will do our best to address these shortcomings. Unfortunately some building aspects you mention such as the step in the room is a little tricky to tackle, but as you mention we do mark the step with tape we do highlight this to guests upon check in.

We are glad you enjoyed your stay and are very grateful that you have taken the time to recommend us to the travelling community!

All the very best
Campbell House Team

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Reviewed 28 February 2024

This a small hotel is absolutely brimming with character. The owner is on hand to ensure a tight ship and her engaging presence ensures a personal touch.
We really liked our room Opium which was located at the top of the stairs on the top floor. Campbell House is a town centre hotel in the thick of the action so expect some street noise at night. We always travel with ear plugs so not a problem for us.
All the staff without exception were helpful,charming and friendly without being overbearing. The gentleman on reception (the owner referred to him as Mr Kumar?) is a major asset, proving to be an excellent source of local knowledge. Do take advantage of his restaurant recommendations.
During our stay the restaurant was alway busy and arriving without a reservation may result in a wait for a table. I can only vouch for the pizza but it was excellent.
We were here for 5 nights and would happily stay again.

Room tip: Book a room on the top floor.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Mark C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nardya Wray, Owner at Campbell House, responded to this reviewResponded 4 March 2024

Dear E5348LEmarkc,

We are extremely grateful for this wonderful review and high praise of the staff (especially Mr Kumar). Thank you for choosing to stay with us during your trip to Penang, I am so pleased you enjoyed the hotel, and recommendations for food and what to visit. It was our pleasure to assist you and we do hope to welcome you back again in the future.

Our Warmest Regards
Nardya, Roberto, Kumar and All the Campbell House Team!

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Reviewed 20 February 2024 via mobile

Wonderful boutique hotel, close to the centre of George town. Amazing rooms, very well equipped and really friendly staff and first class service. Lots of antique furniture and quirky art works to admire
Excellent, serve breakfast at the restaurant, El Bacado
Would definitely come back.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank JF1948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nardya Wray, Owner at Campbell House, responded to this reviewResponded 27 February 2024

Dear JF1948

Thank you for choosing to stay at Campbell House, we are so happy you enjoyed your stay and the services offered by the staff. Thank you for the high praise for the Chefs and staff at IL Bacaro!

Wishing you all the best
The TEam at Campbell House

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