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Reviewed 2 February 2015

The hotel was fine with location and room standard. However if you do need any wifi-coverage, this hotel is not the one to go to. Firstly, only a maximum of two devices can be connected at any one time. (If it is a couple traveling, this would make it impossible to connect both mobile phones and One computer!) Secondly, logging in on some devices (like phones) is difficult as the log in process is not simple and consistent. Thirdly, the internet connection is slow and prone to being disconnected. Forget any form of secure connection (dropouts would require reauthentication) or any skype or voice communications. I had brought my concerns to the hotel staff, which gave me a different access point, but that made it just slightly better than before. The three above issues still continued. I gave up and used my 3g connection with my phone subsequently (which was very expensive). For a hotel claiming to be 4 stars, this is very poor. Summary: If you just need a hotel without any wifi-services, this hotel would suit, otherwise choose another location.

Note: I stayed in the hotel in August 2014, things may have improved since then. Forgot to write a review before

Date of stay: August 2014
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
14  Thank Mattpen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyGoh-GM, General Manager at Cititel Penang, responded to this reviewResponded 7 February 2015

Dear Guest

Selamat Sejahtera from Cititel Penang.

We thank you for staying with us during your visit in August last year. We appreciate your kind feedback on our hotel, however, we are consistently trying to improve our facilities and services to serve our guests better. I had taken note on the issue on the internet connection service during your stay here and ensured that it has been rectified and improved. Our aim is to continuously strive to improve to ensure that our guests enjoy a pleasant stay with us.

We look forward to welcoming you back again soon and allow us to make amends to ensure that you enjoy a more memorable stay in future.

Please do not hesitate to contact us if we can be of further assistance.

Many thanks and here’s wishing you a very Happy and Prosperous Chinese New Year.

With warmest regards
Mr Tony Goh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2015

The hotel was great even I'm check in late the staff Michelle was very friendly and helpful guide me where to have nice supper within walking distances. The hotel location is located in Georgetown with plenty of good food around.
Our deluxe room was located on the 15th floor and we enjoyed an excellent view of the sea. The room itself was very comfortable. Not very large but contained all the amenities needed by a leisure traveller. The bathroom was clean and there was a good supply of hot water.
All in all, it was a good stay and we would recommend it to anyone going over to Georgetown for a leisure/business trip.

Date of stay: January 2015
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank JimDJimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyGoh-GM, General Manager at Cititel Penang, responded to this reviewResponded 7 February 2015

Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for staying with us during your recent visit to Penang with your friends.

I am indeed grateful for your kind comments on our Hotel staff and services, and am glad that you enjoyed your room, the local food and overall stay in Penang. I am pleased to hear that Michelle was of assistance to you, and I’m sure that she was honoured to be able to assist you. I will definitely pass on your comment to her.

Please do let us know if we can be of assistance to you. In the meantime, we wish you great success for 2015 and have a Happy and Prosperous Chinese New Year.

With warmest regards,
Mr Tony Goh
General Manager

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Reviewed 29 January 2015

We had a special offer to stay at the Cititel Hotel but would return in a heart-beat! the hotel is in a great location and we echo the comments that many great eating locations are close. It is on the edge of the historic part of the city but well within walking or try the new HOP-ON/HOP-OFF bus which can be grabbed at two spots close to the hotel.

The staff was fantastic during our visit. They went out of their way to know us on site. I had a bit of a dental issue and it seemed the whole hotel was concerned. Thanks everyone! We only had food at the morning buffet but it was great and again, the staff was over the top!

Yes you could say the rooms and furniture may be a bit dated but the quality of sleep, beds, and cleaning staff made up for it.

The pool is inside but we were too busy to use.

Would we return? Dang right we will!

Date of stay: January 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank FireLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyGoh-GM, General Manager at Cititel Penang, responded to this reviewResponded 7 February 2015

Dear Guest

Selamat Sejahtera from Cititel Penang.

First and foremost, I wish to thank you for extending us the full rating in your recent review and to thank you for choosing to stay with us during your visit to Penang.

Thank you for your gracious comments about our hotel services, location and facilities and it is indeed a delight to know that you had experienced our local food nearby our hotel as well as the latest attraction, the Hop-On, Hop-Off bus.

I have proudly shared your comments with my team members and all of us look forward to welcoming you back to Cititel Penang on your next visit.

Once again, thank you and we wish you success and happiness for 2015.

With warmest regards,
Mr Tony Goh
General Manager

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Reviewed 22 January 2015

Great hotel, very good breakfast and excellent staff and service. Definitely value for money. The hotel is located in Georgetown with plenty of good eateries around. The staff at the hotel were extremely helpful and courteous.

Room tip: We were on the 6th floor and had a great view.
Date of stay: January 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank nilaufer r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyGoh-GM, General Manager at Cititel Penang, responded to this reviewResponded 28 January 2015

Dear Guest,

Selamat Sejahtera from Cititel Penang.

Thank you for staying with us during your recent visit to Penang. I am truly glad that you appreciated our Hotel location, our breakfast and staff service.

It is great to know that you enjoyed the famous local food here in Penang. We are thankful for your kind comments on Trip Advisor and hope to be of service to you again.

My team and I are looking forward to welcoming you back soon. Please do call us anytime you need any assistance.

Many thanks and have a great New Year.

With warmest regards,
Mr Tony Goh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2015

this hotel is no doubt a good location , as its easy accesible to hipster cafes and famous streeets of penang, however the rooms and overall of the hotel is just too old. would be classed as a vintage themed hotel otherwise.

Date of stay: January 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Xinnocentdreamerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyGoh-GM, General Manager at Cititel Penang, responded to this reviewResponded 28 January 2015

Dear Guest,

Selamat Sejahtera from Cititel Penang.

Thank you and your family for staying with us during your recent visit in January. I am grateful for your kind feedback on our hotel location with the nearby attractions. As we have completed refurbishment works for our Deluxe Room category and above since March 2014, further room upgrading works are in progress. We are consistently trying to improve our facilities and services to serve our guests better.

I look forward to welcoming you back again soon and allow us to make amends to ensure that you enjoy a more memorable stay with us in the near future.

Many thanks again, and best wishes to you and your family for 2015.

With warmest regards,
Mr Tony Goh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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