Clean room with complete amenities. Location is near to bus stops with easy access to most shopping centres and city centre. There is a night food street just below the hotel. Staff is also helpful and courteous.More
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Lol.travel
Great location next to hawker centre and stalls. Bell desk and housekeeping staff are nice and helpful.
Rooms are older and dirtier than in pictures.
Overpriced for the facilities (or lack of)
One coffee shop with measly meal options and NO room svc. MCO long over, they should have adapted by now.
Why is it a 4* property if basic criteria are not met??
No convenient charging points near the bed.
Lamp on head board itself has sharp edges..poor engineering design / location so sleep carefully!
Front desk staff lack basic knowledge and awareness of the area/city surroundings. They had no idea about night markets, flea markets etc. Worst part was, upon our check out, we asked the receptionist whether to take the ferry from Swettenham pier (to Butterworth) and he confidently said Chew Jetty... we ordered a grab and the driver told us that we were misinformed... the ferry was from Swettenham.
Would avoid this hotel in the future
Dear SonalJaggi,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that you find our location strategic, and the service by our team members meets your expectations. We would like to apologise for the misleading information provided by our colleague and the inconveniences caused. We promise to improve and providing precise information to our guests, and to upgrading the room facilities, as we prioritise our guests' experience. We appreciate your feedback on our F&B service, rest assured this will be conveyed to the team at the restaurant for continuous improvement.
Thank you for your patronage. We hope you would be able to extend us another opportunity to serve, as we believe our team is able to meet our guests' expectations. We look forward to welcoming you back soon.
Regards,
The Management
Sunway hotel Georgetown located in the city Center. The hotel location is easy to find Penang foods and shopping. There is night hawkers food Center just beside the hotel and open from 5.00pm to 11.00pm. It is about 5 minutes walk to the famous Chinese Dim Sun.
My Deluxe room at 9th floor is clean and the air-cond is cold. The room size is just nice for 2 persons to stay. The hotel Wi-Fi is average. Bed and pillows is comfortable. The TV look smaller and most of the hotel is using 55” LED in the room. The TV channels had limited channels. The water pressure in the bathroom is not strong for shower. The hotel provide free parking for their hotel guest.
I will stay in this hotel again if I come to Penang for next trip. I also will recommend this hotel to my family members and my friends for their Penang trip.
Dear Tai,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that you are happy with your stay, and you find our location strategic. Indeed, we are located in the heart of George Town, near many restaurants and attractions. We appreciate your comment and suggestions on the room facilities and amenities. Rest assured that we have taken actions to rectify the issues which needed attention, and remain committed to improve our facilities for better guest experience.
We are honoured to having you as our returning guest, and look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.
Regards,
The Management
My family made a trip to Penang from 23 to 25 March 2023. We booked 1 Family Room + 1 Deluxe Room in Sunway Hotel Georgetown. The check-in process was smooth.
However, we were very disappointed with the beds in the Family Room. The bed stinks of urine smell and had patches on both the bedsheets. We were so tired but couldn't get to sleep due to the stinky urine smell.
We had to call the Maintenance at 11.10pm. They came in at about 11.30pm to change the bedsheets and pillow cases for 1 Kingsize bed and 1 single bed.
The young man went in & out of our rooms 3 to 4 times to get cleaner bedsheets for our rooms. Even the new clean sheets had a damp smell to it. He then used a sanitizer/freshener to spray the carpets and corners of the room. It was all completed at around 12.30 midnight.
Attached are some photos & videos taken.
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
Thank you for spending time to write us a review, despite your busy schedule. We appreciate constructive feedback from our guests. We are sorry for the unpleasant experience you had, please be assured we have highlighted this to the relevant department to uphold our standard, and perform more thorough check on the linen for better guest experience. We promise to enhance our service, as your comfort is our priority.
We thank you for your visit, and look forward to welcoming you and your family back soon.
Regards,
The Management
Finally after 3 long years hubby and I returned to our favourite hotel in Penang, we had a amazing and awesome stay, our 7th since 2016 and once again the Sunway Staff went above and beyond, decorating our room on arrival welcoming our return and also decorating our room on my birthday, loved it. The only thing we found disappointing was the breakfast buffet, the lack of variety of local and western dishes, not like it was 3 years ago, it was the same food day after day, and was never hot, hopefully it will improve to what it formally once was, other than breakfast we will definitely be returning
Dear Sandy,
Greetings from Sunway Hotel Georgetown.
We are glad to welcoming you and your partner back, and proud to having you as our returning guest. We trust you had another memorable stay with us, your feedback on our breakfast is very much appreciated, rest assured this has been highlighted to the team at the restaurant for improvements.
We look forward to welcoming you again soon. Thank you for your continued support.
Regards,
The Management
Great hotel just outside the historic area. Friendly staff, a business centre, large room, and great city view (ask for a higher floor with a view of the old town).
Great for public transit acccess - the Times Square stop is a 2 minute walk up the street. From there, you can go to and from the airport.
In the other direction is excellent and cheap street food. This was the "go to" place for dinner and fruit juices.
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that you had a memorable stay, and our service meets your expectations. Indeed, our location is strategic, with easy access to attractions and restaurants. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
