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Reviewed 30 July 2023 via mobile

Impossible! Unbelievable! Can't be true!! Definitely NOT travellers choice 2023! What bad taste!
Everything about this hotel is OLD..old dirty ironing board ; old iron with worn out cord..and numerous other OLD things the hotel never replaced or cleaned?
Never again and avoid if you can. Being near the hawker stalls is no great help as the locals themselves as so informed never frequent this unhygienic hawker centre.
Only gullible tourists ( like us). So heed this advice stay clear of this OLD hotel and its hawker centre. Opt for alternative more inviting hotels.

Room tip: Avoid staying
Date of stay: July 2023
Trip type: Travelled as a couple
Thank wildeastern
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang, responded to this reviewResponded 31 July 2023

Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.

We would like to thank you for writing us a review, sharing your experience during your recent stay. We are sorry for the unpleasant experience and impression you have towards the hotel. Please be assured that the management remains committed to enhance the performance and appearance of our equipment, while we continue to maintain the hotel's cleanliness in order to ensure our guests' comfort. The location of the hotel is near many attractions and restaurants, offering easy access for our guests. As a value added service, we provide free shuttle to some of the attractions during weekends.

We hope this experience will not mar your impression of the hotel. We look forward to welcoming and serve you better in the future. Thank you.

Regards,
The Management

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Reviewed 29 May 2023

Strategic location where a lot of food stalls on the same street, even by walking distance within 15 mins also many good restaurants. Room is not big but very clean. Need to beware of the room charge online is only for two (2) people though I have selected the no. of passenger as 3, it is compulsory to pay extra headcount. Need to read carefully the room type selected that is allowing > 2 peoples without additional charge

Date of stay: April 2023
Thank Cruiser59549362663
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang, responded to this reviewResponded 30 May 2023

Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.

We are glad to hear that our service meets your expectations, and you find our location strategic. Please allow us to clarify that, our Deluxe Twin and Deluxe King rooms only accommodate 2 persons, additional guest will be charged for an extra bed. While our Family Room is able to accommodate 3 persons. Please visit us again soon, we look forward to serve you better.

Thank you for making us your preferred hotel in Penang.

Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2023 via mobile

SUNWAY HOTEL
Georgetown, Penang

LENGTH OF STAY
1) 13 to 19 May 2023

NO OF TIMES STAYED IN SUNWAY HOTEL, Georgetown Penang
2) Two times before Covid19

SERVICE STAFF
3) The Front Desk staff, Kevin, Daniel, Nizam, Sabna were great. They were very helpful and polite.

AIRPORT TRANSFER
4) Sunway Georgetown do not provide free Airport transfer. Why is this? Should this be part of the hotel service to guests.

PRIVATE DRIVER
5) Mr Reihan was very polite, accommodating and helpful.

6) He drove us around Penang for 3 days.

7) He brought us to eat good food in Penang.

8) We were very happy with his service.

DELUX ROOM
9) The Pillows were hard, making it very uncomfortable to sleep.

10)The bedsheets & pillow cases, pillows and mattress looked very old, dirty and worn out.

NO GRAB BARS OR HANDRAILS
11) There were no grab bars or no handrails in the bathroom and shower room.

12) Very dangerous for families with children and elderly.

13) The shower head in the toilet was not aligned straight. Hence, when showering, the water was splashed all over the toilet but not on me.

14) So I had to hold the shower head to have a good shower twice a day.

15) Toilet lights were flickering and had a buzzing sound.

HOUSEKEEPING STAFF
16) The housekeeping staff were polite and helpful.

COFFEE HOUSE @SUNWAY
Managed by Solutions
17) The buffet breakfast was a total disaster.

18) The menu for buffet breakfast served daily was almost the same.
- The various noodles served during the week were very oily and salty.
- The nasi lemak was a complete wash off. Poor quality rice. No taste of coconut at all.
- The sambal tumis was tasteless. There was no taste of lemongrass, tamarind or prawn paste at all.
- The fried ikan billis was so hard. Food lovers will definitely know the difference between crispy and hard. Sunway Georgetown served hard ikan billis!
- Fried Samosas and popiahs were soggy and not crispy at all.
- Nuggets were hard like stone.
- Coffee was totally diluted.

The only saving grace for breakfast were the
- Banana Cake
- Guava Juice
- Apple Juice

19) The cook does not know how to make a hard boiled egg or a half boiled egg.

20) The cook was NOT wearing a mask.

21) Does the F&B Manager in Sunway Hotel do a quality control check in the morning by eating the breakfast served to paying guests?

22) Penang is well known for her Local Cuisine and A Food Paradise.

23) Please employ the right local people to cook Penang local food in Sunway Georgetown.

24) Totally the breakfast for the 6 days was a HUGE DISSAPPOINTMENT!

CHANGE TO ANOTHER HOTEL
25) We did not change to another hotel as my husband and I were elderly. Too much of inconvenience for us. Besides, we had paid the full amount to our Travel Agent in Singapore.

OVERALL RATING OF THE HOTEL
26) Very Poor. 3/10

Regards
Dr Mary

Date of stay: May 2023
Trip type: Travelled as a couple
Thank marybQ7976JT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang, responded to this reviewResponded 23 May 2023

Dear Dr Mary,
Greetings from Sunway Hotel Georgetown.

We are glad to hear that the services provided by our colleagues from the front desk and housekeeping departments meet your expectations. We appreciate your feedback on the room facilities, amenities and food and beverage quality. Rest assured that our team has taken action to rectify the maintenance issues in the guest room, while our housekeeping team will continue to upkeep the cleanliness of the room. Please do not hesitate to contact our staff for more pillow choices for your future stay, we will be glad to assist. The management also conveyed your comment on the food quality to the team at the restaurant for improvement. The hotel does not provide an airport transfer service at the moment, however, our guests may reach us at shgp.enquiry@sunwayhotels.com, or shgp.reservations@sunwayhotels.com should there be any special requirement, we will definitely assist at our level best.

We would like to reiterate that your comfort and experience remain our utmost priorities. Please trust us that we will continue to enhance our service as we value every support and trust from our guests.

We thank you for your patronage, and hope this experience does not mar your impression of the hotel. We look forward to welcoming you back with enhanced services soon.

Regards,
The Management

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Reviewed 5 May 2023

Clean room with complete amenities. Location is near to bus stops with easy access to most shopping centres and city centre. There is a night food street just below the hotel. Staff is also helpful and courteous.

Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank tungky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang, responded to this reviewResponded 8 May 2023

Dear tungky,
Greetings from Sunway Hotel Georgetown.

We are glad to hear that the cleanliness and amenities provided meet your expectations, and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon.

Thank you for making us your preferred hotel in Penang.

Regards,
The Management

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Reviewed 2 May 2023

Great location next to hawker centre and stalls. Bell desk and housekeeping staff are nice and helpful.

Rooms are older and dirtier than in pictures.

Overpriced for the facilities (or lack of)

One coffee shop with measly meal options and NO room svc. MCO long over, they should have adapted by now.
Why is it a 4* property if basic criteria are not met??

No convenient charging points near the bed.
Lamp on head board itself has sharp edges..poor engineering design / location so sleep carefully!

Front desk staff lack basic knowledge and awareness of the area/city surroundings. They had no idea about night markets, flea markets etc. Worst part was, upon our check out, we asked the receptionist whether to take the ferry from Swettenham pier (to Butterworth) and he confidently said Chew Jetty... we ordered a grab and the driver told us that we were misinformed... the ferry was from Swettenham.

Would avoid this hotel in the future

Date of stay: May 2023
    • Value
    • Location
    • Service
Thank SonalJaggi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang, responded to this reviewResponded 3 May 2023

Dear SonalJaggi,
Greetings from Sunway Hotel Georgetown.

We are glad to hear that you find our location strategic, and the service by our team members meets your expectations. We would like to apologise for the misleading information provided by our colleague and the inconveniences caused. We promise to improve and providing precise information to our guests, and to upgrading the room facilities, as we prioritise our guests' experience. We appreciate your feedback on our F&B service, rest assured this will be conveyed to the team at the restaurant for continuous improvement.

Thank you for your patronage. We hope you would be able to extend us another opportunity to serve, as we believe our team is able to meet our guests' expectations. We look forward to welcoming you back soon.

Regards,
The Management

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