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2 - 7 of 1,613 reviews
Reviewed 6 January 2021

If I need to summarize my stay at Noordin Mews into one single descriptive, that word would be SENSATIONAL. But one sentence does not do justice to the experience we had so it is only fair that I elaborate further to accurately capture my experience on this marvelous property with my fiancé and golden retriever pet.

Noordin Mews is situated within a cluster of heritage buildings that likely have a history of at least half a century if not more. Its exact location is sandwiched between shop lots and its outside appearance does not give off that distinctive vibe of a traditional hotel. However, upon our entrance into the reception area, we were transcended into the colonial time of Old Malaya. The bygone interior was maintained in its most virtuous state. Equally praiseworthy is the common dining space, pool area, and room interior where the antique elements and modern decorations seamlessly fused to define a modern Peranakan building.

However, it is not the building that made our stay memorable. It was the staff and excellent customer service that we received that distinguished Noordin Mews from other hotels. The noble yet pleasant treatment provided by Belinda, Edric and Anung manifests the familiar warmth which I can metaphorically relate as close family members or friends visiting over Christmas and New Years. In addition, their attention to details and ability to anticipate our needs as pet owners on vacation exceeded all our expectations. With limited resources as a boutique hotel, the staff had gone above and beyond to ensure every aspect of our stay is taken care of. One example I could recall was when Edric would give his best effort to provide us a lengthy recommendation of the best street food or restaurant in town even though he was occupied with serving guests of another private event. At the end of the stay, the staff of Noordin Mews had not only become a family to us but also to our dog. This has to be a bespoke customer service of the highest standard, representative of the Malaysian hospitality that make connections between places and between hearts.

Date of stay: December 2020
Review collected in partnership with this hotel
Thank Jonathan S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 January 2021

I cant stop talking about how awesome the customer service and experience at this place. Edric, Nong, Suet Chin and Belinda you guys are epitome of whar Cust Service should be. We will surely be back.

Date of stay: December 2020
Review collected in partnership with this hotel
Thank BalaMuniraju
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 December 2020

This is a wonderful hotel - small, lovely and with the most considerate staff. It has a limited kitchen, but they are happy to plate up and serve you anything you order off Grab or have delivered to the property. Our dog was wonderfully treated, as were were:). The staff was thoughtful and kind, and went above and beyond what their jobs required.

Date of stay: December 2020
Review collected in partnership with this hotel
Thank MahveshMM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 December 2020

Right in the heart of Georgetown near Komtar the location is fantastic. It’s pet friendly and we really enjoyed our stay with our pet dog. Rooms are clean and comfortable. Thanks to Belinda and Edric for making our stay memorable and we will certainly be back when in Penang.

Date of stay: December 2020
Review collected in partnership with this hotel
Thank LO T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 December 2020

A simple yet warmth boutique hotel where the staff are very friendly, attentive and super helpful. Easy check-in and check-out process. We came with a dog and the staff are so well-prepared, she gaves us a list which included all the pet friendly malls, parks and cafe. Dog can roam around the hotel :) Besides, breakfast is superb too!

Overall, we are very satisfied with the hotel and staff! will definitely stay here if we come Penang !

Date of stay: December 2020
Review collected in partnership with this hotel
Thank Nicoleyee5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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