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Reviewed 20 July 2022

We stayed in Bayview City hotel in Georgetown, Penang for two nights, as we managed to get an offer (a total of RM287.62 inclusive breakfast for two). The hotel considers itself has a four-star rating, but it is actually quite out of date. Internal hotel and room decorations were of 90s design and with so many new and modern hotels emerging in Penang, it has gradually slip down the ranking.

We stayed in a room on 15th floor with a partial sea view. The room was actually quite large with two single beds, but internal decoration was old. Anyway, we had a good night sleep, despite noise from rooftop bar could be heard from our room at night. Safe was not functioning, despite we asked the reception for help. Air conditioning system in the room was not very strong and the management switched off the air-cond in the corridor outside our room.

There is a swimming pool which we did not use and on the top floor (R level), there are restaurant and bar with a great view over Georgetown. Breakfast was basic, but with plenty of choices: noodles, hot dogs, vegetables, baked beans, egg station, roti canai, nasi lemak, salad bar, tropical fruits, porridge, a variety of bread/ croissants, fruit juice, coffee and tea, etc.

The hotel is within walking distance from Penang street, where you can get free CAT shuttle around Georgetown. There are plenty of food court, bars, and restaurants around. KOMTAR and Jetty are both around 20 minutes walking from the hotel.

I will stay in this hotel again if the price is right, but my advice to the management is to refurbish your hotel as it is not currently on par with other 4-star hotels in Penang.

Date of stay: July 2022
    • Location
    • Cleanliness
    • Service
1  Thank xijiayu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lynne Choong, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 23 July 2022

Dear xijayu,

Thank you for taking time in reviewing your stay experience with us here. We are glad to hear that you enjoyed our location that is strategically established in the heart of local food paradise and sightseeing areas too. We take pride in the history of our hotel as it is one of Penang's historical landmarks and be assured that we are continuously looking into upgrading our facilities for the overall comfort of our valued guests.

My team and I thank you sincerely for staying with us and for you feedback. We look forward to delighting you again on your next visit to Penang.


Best Regards,
Lynne Choong
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2022

This hotel can be are walking distance to many attraction place in georgetown. also near to bus station if you prefer taking bus to go to any destinations.

booked 2 nights, our stay were awesome. Room are spacious with nice Penang coast view. equipped with bathtub, iron + iron board, cold aircond in the room, comfy and clean beds. All staff were very helpful to assist and answer your inquiry.

The best thing bout this hotel is their swimming pool. 1 deep (3.5m) pool + 1 kids pool + 1 hot spring pool. i enjoyed the spring pool so much!

at night, you can go to R level to enjoy 360 penang night view while enjoying ur drink

Nice experience, definitely will come again!

Date of stay: July 2022
    • Location
    • Cleanliness
    • Service
Thank thebigkiddo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lynne Choong, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 23 July 2022

Dear thebigkiddo,

Thank you for taking time in reviewing your stay experience with us here. We are glad to hear that you enjoyed our location that is strategically established in the heart of local food paradise and sightseeing areas too.

We truly appreciate your support and hope to delight you again on your next visit to Penang.

Best Regards,
Lynne Choong
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2022

This hotel claim to be a four star hotel. Well, it might have been 20-30 years back but certainly not today. The decor is dated and the rooms look worn and quite dirty (hairs on the floor in the shower, grime in all corners, dirty carpet).
Arrived at 4:30 to a double suite booked with an extra bed (for 3 persons). The extra bed wasn't there, there were NO towels (not even for 2 persons). I called housekeeping politely to bring up some towels. Half an hour later, still no towels, so called again After 1 1/2 hour and 3 calls and still no towels, I walked down to the front desk to point out the rather ridiculous situation and that finally got the towels and the bed fixed. Meanwhile, Bayview Hotel just yanked me around for 2 hours. Ann attitude like this is simply not good enough. I would get upset about it in a 1 or 2 star hotel.

Room tip: Well - avoid for now.
Date of stay: May 2022
    • Location
    • Rooms
    • Service
1  Thank lbthomsen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lynne Choong, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 30 May 2022

Dear ibthomsen,

Thank you for taking time in reviewing your stay experience with us here. My team and I regret to learn that your recent stay experience with us was not to your expectation . We hope that you will accept our sincere apologies for the inadequacies faced during your stay. The head of departments has taken note of your remarks to avoid similar recurrences. We will also continue to review our service standards to ensure that our guests are accommodated with the warmest hospitality.
Once again, we apologize for the disappointment caused and we kindly seek your understanding and hope that your recent experience will not deter you from returning.

Best regards,
Lynne Choong
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2022

Booked two rooms and stayed for two nights, and this was our second visit and both times we enjoyed wonderful stays. Rooms are spacious, well maintained, and most importantly very clean. This visit within the first 15 minutes of our arrival we were welcomed with warm smiles starting with the security guy at the car park, the personable manager at the reception who checked us in, and Mr Murthi (or is it Mr Murthu). The hotel is a short 5 to 10 minutes drive to everywhere in Georgetown.

For those who drive, the many small boutique hotels around town do not offer parking facility or extremely limited parking, and usually at your own cost. In Georgetown it is a nightmare searching for a car parking space at certain hours of the day, and at night you worry about security if parked along an open street. Love the ample free parking that this hotel offers to guests. For me it is a huge inconvenience solved.

For the best value price, book your room on the hotel's website, don't get fooled by the likes of Booking.com, Agoda etc etc and their so-called member discounts. Bayview Hotel has a best rate guarantee on their own website and offers an additional 5% discount to members.

Date of stay: May 2022
    • Location
    • Rooms
    • Service
Thank lingwucong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lynne Choong, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 13 May 2022

Dear lingwuchong,

Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us.
My team is happy to receive your compliment on their warm hospitality. We will continue to look into going the extra mile in accommodating our valued guests to make up for areas and facilities that falls short of expectations.

We are looking forward to seeing you again for many more visits in the near future.

Best regards,
Lynne Choong
Hotel Manager

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Reviewed 11 May 2022

ive paid rm558 a room w/o breakfast for 2 night stay at this so-called 4 star hotel.. check in was terribly slow.. i come around 3pm.. the que was longer than any famous nasi kandar.. had to stand in line for 2 hours.. toilet dirty.. got a lot of mold.. on 2nd day.. when we return to our room at 5pm our room havent got clean by house keeper.. ive complaint to front office.. they promise to send housekeeper a.s.a.p.. after waiting for 1 hour.. i had to go to reception myself to change towel.. when the house keeper finally come to give soap, shampoo etc the housekeeper told me there is no daily cleaning.. i have to inform front office if we want our room to be clean daily.. what kind of 4 star hotel is this? even budget hotel clean guest room daily.. he also complaint at me they are under staff.. which is not my problem.. i am a paying customer.. ive pay full price for the stay.. i want full service.. definitely will not come back to this hotel & recommend others to go to budget hotel instead of this lousy 4 star hotel

Room tip: go to other hotel to find a good room
Date of stay: May 2022
    • Value
    • Location
    • Service
1  Thank Rasakahmad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lynne Choong, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 13 May 2022

Dear Rasakahmad,

Thank you for taking time in reviewing your stay experience with us here. My team and I regret to learn that your recent stay experience with us was not to your expectation and that you will not be returning. We hope that you will accept our sincere apologies for the inadequacies faced during your stay. The head of departments has taken note of your remarks to avoid similar recurrences. We will also continue to review our service standards to ensure that our guests are accommodated with the warmest hospitality.
Once again, we apologize for the disappointment caused and We kindly seek your understanding and hope that your recent experience will not deter you from returning.

Best regards,
Lynne Choong
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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