Was regular customer to this hotel since 2014, the hotel facility and staff performance was degrading year after year but still acceptable until the this incident.
They always mentioned their parking is limited but no improvement since 2014, I stayed in this hotel during some peak period such as chinese new year, school holiday etc but still consider lucky and no issue on carpark.
This round I booked 5D4N, at the night before I check out, I was told no more car park, and worse, no solution from the staff. I walked around and found some of the car was actually loosely parked. We actually found a space and ask for permission if we can park.
Staff A : this is reserved for my boss, my boss will visit midnight and park. He will scold me if people park. (Can I park at the side so he still can park when reach?) No! Cannot. It's 1230 midnight when this conversation take place.
End up I have to park at another outdoor car park and pay RM 15 for car park fees on the day I check out!!!!
Staff B did not response to "boss car park space " issue, he promised to pass the massage to manager in charge and give me a reply when I checkout.
Staff C : staff that I meet during check out. He said he did not receive any instruction from anyone to handle this case, although he aware got two complains (my case and another guest) from their internal WhatsApp group. He listen to all my feedback and told me he will pass this feedback to his manager in charge. The manager will personally contact me, in 2 days time. Today is day 3, no response at all.
According to him that one is not "boss car park" but serve as emergency exit, if anyone park there have to leave car key at reception area just in case have to move the car for emergency purpose (this sounds fair, but no one talk about this yesterday).
Further to this, the boss is not local. Sounds ridiculous when Staff A tells that Boss is visiting the hotel EVERYNIGHT, and need to park there.
Staff A & B never provide any alternative solution, they just tell me : car park full.
Guest they won't mind lose a guest, since they are nicely located at tourism hotspot area.
With this kind of price, definitely u can get another hotel with on par service or even much More better.
One more to note, they are switching from provide water bottle into provide water dispensers. Good Move. But, only one dispenser available and it's on 1st floor. So u have to go to 1st floor even u are staying on 5th floor.
Sound insulation was so so, the talking sound is very clear if someone is chit chatting at corridor. Worse case, your neighbour is hiperactive and screaming, then good luck.
Safety box? Sorry not working.
The facilities is getting worse from year to year.
But this car park case and your staff attitude are the main reason, this is my last visit to your hotel, even though I starts staying this hotel whenever I back to Penang since year 2014.
Conclusion: I will not recommend this hotel, and I will inform my friends about this scenario.
