Undoubtedly a wonderful heritage mansion with friendly service and a lovely team.

But the breakfast food is poor (cold and unappetising breakfasts with limited choice). This may be because of the RMCO but would expect a hotel like this to be able to serve hot food - especially when they are asking people to pick it the night before at their current price point. The limited choice matters when it doesn’t change days on end - we ended up going out for better food even though breakfast was included.

The housekeeping needs improving: rubbish was not removed from our rooms and coffee/tea not replaced nor any creamer. We ended up buying it. The pool needs cleaning from leaf litter.

Overall although a beautiful environment, the experience felt very basic and not what I was expecting given the prices I paid nor the marketing pitch.

We had enjoyed ourselves in this historical landmark even under current CMCO restrictions.
Cheong Fatt Tze Blue Mansion is a landmark in Penang worth to visit even if not staying in the hotel.
Outstanding service, food, and environment for those who are used to a VIP treatment. The daily guided tours are worth the 45 minutes visit ending in an enjoyable Pinneapple, Ginger and Lime juice or in the souvenir store.
A 100% Feng Shui site the environment in this UNESCO Human Heritage Site provides a peaceful and energizing mood.
For those Gourmets aficionados the Índigo restaurante is a 5 star fusion restautant to dine-in. The price is worth the tastes and flavours experienced.
If you are able to escape the CMCO.for a moment from the busy KL, this is a must destination in Penang!

- Great customer service from the get-go - loved the nutmeg drink as I checked in.
- Attentive and courteous staff which made sure our needs were taken care of.
- Wonderful location and building - the architecture and furniture brought back nostalgic memories.
- Best mushroom soup I've ever had!