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“Weekend stay”
Review of G Hotel Gurney

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G Hotel Gurney
Ranked #16 of 85 Hotels in George Town
Certificate of Excellence
Reviewed 18 January 2017

Ultra modern stylish hotel in the main tourist shopping area and within walking distance of many attractions. The rooms are very well equipped and stylish and the bed was luxurious. It's not cheap so you are paying for the 5 star standard. I'm not sure if I'd say I got value for money as I've paid less for the same standard elsewhere, but I can't fault it on quality, location and service.

Room Tip: You're paying a premium price so any room would be good
  • Stayed: November 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank D2867MJscottp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 31 January 2017

Dear Guest,

Thank you for sharing your experience on TripAdvisor and we are happy to read that you enjoyed the stay.

Once again, thank you for taking the time to write and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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142 - 146 of 1,656 reviews

Reviewed 17 January 2017 via mobile

I had my wedding reception at Ghotel and I'm pleased with the outcome. I would like to especially thanks the event team Ms Khor for organising. And credit to the operation team especially banquet team lead by Mr. Arun. Food is serve hot and tasty. Thank you again!

Stayed: January 2017, travelled as a couple
Thank Scuderia9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 31 January 2017

Dear Guest,

Thank you for choosing G Hotel for such a special occasion as your wedding and Congratulations to you both.

It was also great to read of the service rendered by Ms Khor and Arun and we will accord the due recognition to them for their wonderful efforts.

We look forward to many more opportunities to welcoming you back to the hotel.

Kind regards

Michael Hanratty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
105
Reviewed 17 January 2017 via mobile

Upon arriving to the G hotel we were greeted by a friendly Bellman who immediately packed all of our bags and promptly delivered it to our room.

As we checked in someone brought us some ice cream which was appealing to our palates. It helped cool us from the humid weather.

We were impressed with the size of the room. It was spacious and felt fresh. One of our complaints was that the bathroom was not clean as there were previous guests hair scattered all over.

As we were booked into the Executive floor we had the option of eating up on the 15th floor or downstairs. The pros of being on the 15th floor is the view. There was a nice expresso machine, cold beverages such as soda and San Pellegrino, which were not offered in the breakfast downstairs. On the other hand the breakfast downstairs offered a bit more of a variety of food however no expresso machine, no personal soda or San Pellegrino, and it was very busy with no view. The fruit also had its own groupie of flies having their own buffet.

The other pro of the Executive floor is the free happy hour from 6pm to 8pm. As you head up to the 15th floor you are greeted with an array of free alcohol and treats.

We visited the pool which is quiet during morning and early afternoon. Once you hit late afternoon all the families and children are out.

The location of the G hotel is perfect as it is placed right in the middle of a mall which is FANTASTIC. Head to the basement of the mall and voila so many food options you will not starve.

Also make sure you book the free shuttle to the Batu Feringghi night market (book through Concierge. They have limited space.) Great market, head to Long Beach hawker area. We felt very safe and the shuttle took us back by 11pm.

All in all the service was impeccable, friendly and courteous. Except for the hairs we found in our room the cleanliness was okay. We can not wait to go back.



Stayed: January 2017, travelled with friends
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 31 January 2017

Dear Guest,

First of all, thank you for spending the time to share your various comments about G Hotel Gurney.

Whilst I am delighted to read that you enjoyed the facilities of the hotel and the service rendered by the team, I am disappointed to learn that you had experienced several shortcomings throughout your stay. Please know that we take matters such as this very seriously and it is most certainly not the experience that we wish to provide to our guests. Moving forward, I will personally review your comments with the respective departmental heads for immediate and continuous improvements

We certainly hope to have the opportunity to serve you better should for any future stays at the hotel.

Kind regards

Michael Hanratty
General Manager

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Reviewed 16 January 2017 via mobile

I stayed at G hotel on Dec 10 -12,2016.My Trip was for office gathering.This place is near to hawker market, Gurney Mall.The hotel is clean and cozy.Thumbs up for their services and hospitality.My flight arrived very late,but they stiil avail to serve dinner for our group.There are many facilities (for details you can search at their website).Mostly I really like this hotel. And they also give complimentary snack and drink.

Stayed: December 2016, travelled on business
Thank Shinta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 31 January 2017

Dear Guest,
First of all, thank you for taking the time to post your experience on TripAdvisor.

We are delighted to read that your stay was fantastic especially the excellent services rendered by the team.

Once again, thank you for taking the time to write and we look forward to the pleasure to welcome you back.

Kind regards

Michael Hanratty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2017 via mobile

Stayed here for a week after living in Penang for three years.

Off the bat this is a great hotel and worth staying here.

But there is definitely room to improve especially when it comes to the wifi and the in-house entertainment.

Rooms are spacious and well maintained though they are definitely aged. Air-con excellent and bath room goodies excellent!

We stayed on the executive level which was great but that floor level breakfast dinning has allot to be desired, not allot to choose from and if your in a hurry don't bother!

You are better if going to the ground floor breakfast bar which was extraordinary here the G has definitely out-done itself with a wide variety of food in good order and plentiful the service too here was brilliant!!

In house dining is the same and the service here was also brilliant.

Now, in house entertainment was dreadful with little to choose from if your Asian no problem but if you have little kids forget it's good ole spongebob! So this was a let down and as it depends it been streamed it would cut out a lot!! Wifi was similar and it's bandwidth was obviously lilimted and overwhelmed if you are using a VPN than dramas result!

All in all this is a very good hotel, what it lacks it makes up in other areas. The staff overall are pleasing, genuine and very happy to assist. The food in every level is wonderful. Location perfect and rooms and air-con perfect.

Would I comeback to stay? You bet!!!

Stayed: January 2017, travelled with family
Thank Campbell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 31 January 2017

Dear Guest,

Thank you for posting your various comments on TripAdvisor following your recent stay at G Hotel Gurney.

The internet speed issue is disappointing to read and we will be reviewing this to ensure the improvements are made. In regards to the TV channels, the current offering will be reviewed in the near future to update the package. We do however provide a 55” Smart LED TV which give our guest the added bonus of internet, screen mirroring and numerous options to watch their own content. I do apologise for your poor experience.

We do hope you will return to Penang and give the hotel a second chance to show our level of commitment to service excellence.

Kind regards

Michael Hanratty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about G Hotel Gurney

Address: 168A Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in George Town
#5 Luxury Hotel in George Town
#6 Family Hotel in George Town
#7 Romantic Hotel in George Town
Price Range: RM458 - RM760 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — G Hotel Gurney 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
G Hotel is your urban thirst quenching oasis, prime for both discerning business and leisure travellers. Grand as it can be, the entrance lobby itself speaks volumes of the exclusivity of what lies within. Furnished with contemporary designs like the iconic Spoon Chair by Kartell, Felt Chair by Capellini and Shell Chair by Hansen, douse your senses with visual elegance and ergonomic comfort aimed at turning even the simplest act of waiting into a unique one. Rich in modern contemporary architecture and opulent interior designs, the 312-room hotel evokes a sense of grandeur, one which is left for you to experience. ... more   less 
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Also Known As:
g Hotel Georgetown
g Hotel Penang
G Hotel Gurney Penang/George Town

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