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“Good locatiom, nice decor hotel but not a 4 star” 3 of 5 bubbles
Review of G Hotel Gurney

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G Hotel Gurney
Ranked #16 of 82 Hotels in George Town
Certificate of Excellence
Mission Viejo, California
Level Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Good locatiom, nice decor hotel but not a 4 star”
3 of 5 bubbles Reviewed 20 February 2017

The good:
- Location, location is convenient. Hotel is between 2 big malls with of restaurants, foods court, supermarket, night market (foods) and more restaurants to the right within 10min walking distance.
- Good room size, clean, nice decor, friendly staffs and good services!
Why it is only a 3 star?
- Wi-fi is very important for all travelers from business and vacationers alike. The Wi-fi in this hotel is terrible as i have to moved twice. We moved from another hotel due to the room size and location but Wi-fi at taht hotel was so much better. If you happen to be in upper floors, good luck! At least, hotel staff did try to accommodate and find a room that i can use Wi-fi since i am there for business.
- Room was well clean daily but you can tell it is old with cracks, stains and mildews. One of the rooms i stayed, the lock was broken and difficult to open. If someone want to break-in, it would be very easy. Hotel maintenance could not fix because part is not available due to the long weekend break. That was another reason to move. They should not even allow anyone to stay in that room to begin with.
- Lobby was nice but due to the design since you can go thru that to the mall. Many locals using that as a rest break, short cut or just a hangout if you want. As a result, actual guests do not have a seat when need one. The lounge/bar is also part of the long lobby hall way. I find it difficult to enjoy the bar since many people use that lounge to sit and not ordering anything. As a result, we ended up going to another place outside the hotel.
- Restroom on the 2nd floor where the restaurant does not have water for the entire weekend. Many people use it which is grossed!! They did not bother to fix it until Mon comes around since it is a weekend. Such a lame excuse. Imagine how many people gone thru that place and unable to wash their hands for that 4 days weekend and going to the restaurant... Once we found out the problem, we also did not eat there. How can a hotel cannot get the faucet or plumbing problem fix 24/7??

Room Tip: "Ocean" view is limited to maybe 6 or so. The rest would be a partial view of the ocean o...
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  • Stayed February 2017, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank 3musketeers24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, 3 weeks ago
Dear Guest,

Thank you for taking the time to providing us feedback on TripAdvisor and I sincerely apologize for the difficulties and frustrations you experienced.

I was however disappointed to read of your less than satisfactory opinion on our guest room which is surprising since we have recently completed an extensive and full renovation of all guest rooms. The feedback we have been receiving has thus far has been very good so I do apologize this was not to your likening. In regards to the Internet, we do provide a dedicated 150 MB broadband throughout the hotel which is monitored to ensure of smooth and speedy connectivity, again I am sorry this was not your experience.

Once again, we do apologize for any shortcomings and hope to welcome you back in future to show our commitment to service excellence.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,546 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Swedish first
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  • Any
English first
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 February 2017 via mobile

I am returning to the G Hotel after my stay here last year. I admit that my previous review was not good and criticizing the management for the construction work.

This time it was completely different experience, from checkin throughout the entire week (I have not checked out yet but couldn't wait to write the review)

I want to call out the attention to details up to perfection... not even a small issue to report

Well done G Hotel, looking forward to be back

Stayed February 2017, travelled on business
Helpful?
Thank Asaf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, 3 weeks ago
Dear Guest,

Thank you for staying with us at G Hotel Gurney and for your positive comments.

Guest feedback is extremely important to us to see where we can make any required improvements and we are glad to note that you have noticed an improvement in our services rendered for this stay.

Once again, thank you for choosing us and we look forward to welcoming you back.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 14 February 2017

-Attended Friend's wedding in Jan. Non- English Speaking Staff. Inexperienced staff and didnt understand instructions. Didnt think much of the food though. The room I have stayed before in 2010 previously was modern but not sure if they have been renovated since.

Stayed January 2017
Helpful?
1 Thank KarinaMonteiro77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, Owner at G Hotel Gurney, responded to this review, 3 weeks ago
Dear Guest,

I note of your re-post however would like to understand further why you deleted your last post which I had already replied to. If you have any further comments or concerns I would be more than happy to discuss this with you so would appreciate if you could send your contact details to g4u@ghotel.com.my so I may call you personally.

As stated in the last reply and also to Mr Chin, the hotel does have non Malaysian employees during events to support the hotels banquet team and they are sourced through manpower agencies in Malaysia and we have strict regulations to ensure of proficient English language abilities. I do apologize if any of your guest found this not to be the case and I will be reviewing this directly with our agent.

Once again, thank you for your comments and look forward to hearing from you.

Kind regards

Michael Hanratty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 10 February 2017

We stayed at G Hotel Gurney for 3 nights. To be fair the hotel is very well located. It is in the center of Gurney Drive with Malls on both sides. But for me this is only a small part of what makes a hotel good. The main criteria is its people. As a person traveling days to reach a location and out of my comfort zone, I expect staff to be friendly and helpful. From the first moment at the reception, we felt that we were an inconvenience , to a very busy staff. To be fair it was Chinese New Year weekend and the hotel seemed fully booked. But a smile and a nice word go very far. We experienced the same with the staff at breakfast and the lady responsible for transportation. The rooms (our room) and buffet and pool area are average and do not compensate for that short coming. So I would not go back there and would not recommend it to my friends.

  • Stayed January 2017, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Sirin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, 3 weeks ago
Dear Guest,

First and foremost, please accept our sincere apologies for the less than satisfactory experience.

The circumstances which you describe are certainly not acceptable for our usual level of service and we will be reviewing to ensure staff training is conducted to avoid similar experiences in the future.

Once again we do apologize and hope that you will give us a chance to make amends and welcome you back in future to show you our commitment to service excellence.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
George Town, Malaysia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 3 February 2017 via mobile

Friendly guest service, Fast check on and check out, room very clean. Walking distance to gurney plaza, gurney paragon and Gurney hawker stall. Overall my rating is 5 stars. I will stay again when I'm visit penang.

Stayed February 2017, travelled as a couple
Helpful?
Thank rukman2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, 3 weeks ago
Dear Guest,

Thank you for staying at G Hotel Gurney recently and for posting your positive review.

It is gratifying to read that you enjoyed the services and facilities of the hotel and we look forward to welcoming you back.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about G Hotel Gurney

Property: G Hotel Gurney
Address: 168A Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in George Town
#5 Luxury Hotel in George Town
#6 Family Hotel in George Town
#7 Romantic Hotel in George Town
Price range (per night): RM424 - RM781
Hotel Class:4.5 star — G Hotel Gurney 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
G Hotel is your urban thirst quenching oasis, prime for both discerning business and leisure travellers. Grand as it can be, the entrance lobby itself speaks volumes of the exclusivity of what lies within. Furnished with contemporary designs like the iconic Spoon Chair by Kartell, Felt Chair by Capellini and Shell Chair by Hansen, douse your senses with visual elegance and ergonomic comfort aimed at turning even the simplest act of waiting into a unique one. Rich in modern contemporary architecture and opulent interior designs, the 312-room hotel evokes a sense of grandeur, one which is left for you to experience. ... more   less 
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Also Known As:
g Hotel Georgetown
g Hotel Penang
G Hotel Gurney Penang/George Town

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