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Royale Chulan Penang
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Reviews (795)
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All reviewsroyal bintanginteractive museumlittle indiaweld quaybeach streetferry terminalseparate toiletswimming poolfood courtdressing tablenasi lemakwalking distancebreakfast buffetheritage areafort cornwallisdeluxe roomnice pool
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Reviewed 8 July 2015

The room was indeed a delight after a long day at work or play, the swimming pool is inviting (but adid not have the chance to give it a dip since it was an overnight business trip!) and it is just a walking distance away from Penang Esplanade. The staff is friendly and ever willing to offer their assistance.

Room Tip: The deluxe room was cosy and quite noise free even if your room view is the swimming pool.
  • Stayed: July 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank zurina_noor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyaleBintangPen, Public Relations Manager at Royale Chulan Penang, responded to this reviewResponded 21 July 2015

Dear Ms Noor Zurina,

Greetings to you from all of us at The Royale Bintang Penang!

Thank you kindly for taking your valuable time to write your review during your recent stay with us.

It is a pleasure to learn that you enjoyed your stay with us and even happier to know that you have found the standard of our guest service to your satisfaction. We are honoured to have been able to make your stay here a pleasant one.

We appreciate all the nice remarks you have for our hotel, its facilities and it’s staff.

Thank you once again for your kind patronage and we certainly look forward to welcoming you back to The Royale Bintang Penang soon.

Kind regards,

Mazeta Hassan (Ms)
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2015 via mobile

We had a very good stay at the Royal Bintang. Very well kept, friendly staff. Convenient to the city heritage sites and also the hop on hop off bus service bus stop is just next to the hotel. Special mention to the GM Philip Theseira who must be commended in keeping the property in shape. Even after checking out and waiting for our transport, a staff came to offer us bottled drinks. What more can I say about the hospitality!

Stayed: July 2015
3  Thank RK1809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyaleBintangPen, Public Relations Manager at Royale Chulan Penang, responded to this reviewResponded 21 July 2015

Dear Sir/Madam,

Greetings to you from all of us at The Royale Bintang Penang!

Thank you kindly for taking your valuable time to write your review during your recent stay with us.

It is a pleasure to learn that you enjoyed your stay with us and even happier to know that you have found the standard of our guest service to your satisfaction. We are honoured to have been able to make your stay here a pleasant one.

Your particular mention of Mr Philip Theseira, our General Manager, will indeed be conveyed to him. We appreciate all the nice remarks you have for our hotel, its facilities and it’s staff.

Thank you once again for your kind patronage and we certainly look forward to welcoming you back to The Royale Bintang Penang soon.

Kind regards,

Mazeta Hassan (,Ms)
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2015

Great hotel, great location, great service and definitely value for money. Free Wi-Fi and Free parking. You can go to Armenian street, Little India, Chulia street and most tourist attractions by walking distance or rent a bicycle at bicycle shop where nearby hotel.

Breakfast is good, above average, although not much choices but good enough, must try their Rendang.

Room Tip: request higher floor for quiet room and facing the quay in order to have nice night view.
  • Stayed: June 2015, travelled as a couple
    • Value
    • Location
    • Service
4  Thank lorraine1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyaleBintangPen, Public Relations Manager at Royale Chulan Penang, responded to this reviewResponded 21 July 2015

Dear Ms Lorraine,

Greetings to you from all of us at The Royale Bintang Penang!

Thank you kindly for taking your valuable time to write your review during your recent stay with us.

It is a pleasure to learn that you enjoyed your stay with us and even happier to know that you have found the standard of our guest service to your satisfaction.

We will also convey the message to our chef with regards to the delicious Rendang. We are indeed honoured to have been able to make your stay here a pleasant one.. We appreciate all the nice remarks you have for our hotel, its facilities and it’s staff.

Thank you once again for your kind patronage and we certainly look forward to welcoming you back to The Royale Bintang Penang soon.

Kind regards,

Mazeta Hassan (Ms)
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2015

I was surprised how big the hotel actually was. ample car parks and check in was great. The service at this hotel has improved a lot under the new GM. Rooms were clean and nice, stayed in a deluxe room on the 4th floor. Balcony was facing the pool. Sound proofing was great. The breakfast spread was ample and food was good. There is a food court a few steps away from the lobby and is open during the day. Little india and banks are walking distance and the heritage area is walking distance as well. Wifi is free but note that the password is changed daily. Overall a great place to stay in Penang

  • Stayed: July 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank rockymsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyaleBintangPen, Public Relations Manager at Royale Chulan Penang, responded to this reviewResponded 21 July 2015

Dear Sir,

Greetings to you from all of us at The Royale Bintang Penang!

Thank you kindly for taking your valuable time to write your review during your recent stay with us.

It is a pleasure to learn that you enjoyed your stay with us and even happier to know that you have found the standard of our guest service to your satisfaction. We are honoured to have been able to make your stay here a pleasant one.

Your particular mention of our General Manager, Mr Philip Theseira will indeed be conveyed to him. We appreciate all the nice remarks you have for our hotel, its facilities and it’s staff.

Thank you once again for your kind patronage and we certainly look forward to welcoming you back to The Royale Bintang Penang soon.

Kind regards,

Mazeta Hassan (Ms)
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2015 via mobile

On behalf of my group of 39 friends, it was a wonderful 3 days comfortable stays at The Royale Bintang. My members were happy & content with the services & amenities provided. Staff were always smiling & courteous.
They already noted to inform their friends & to bring their families next.
The hotel is nearby or centre to where we wanted to visit for food & sightseeing.
Even after 11pm there were nearby hawkers open till early morning. Transportation on CAT free rides was so convenient. Looking towards another trip to this Hotel.

Stayed: June 2015, travelled with friends
1  Thank Lim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyaleBintangPen, Public Relations Manager at Royale Chulan Penang, responded to this reviewResponded 20 July 2015

Dear Madam,

Greetings to you from all of us at The Royale Bintang Penang!

Thank you kindly for taking your valuable time to write your review during your recent stay with us.

It is a pleasure to learn that you and your 39 friends enjoyed your stay with us and even happier to know that you have found the standard of our guest service to your satisfaction.

We are honoured to have been able to make your stay here a pleasant one.

Thank you once again for your kind patronage and we certainly look forward to welcoming you and your wonderful friends back to The Royale Bintang Penang soon.

Kind regards,

Mazeta Hassan (Ms)
Marketing & Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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