Recommended with many many stars ... room was clean ... and well kept. Staff were extremely friendly and helpful. Buffet spread for breakfast was decent.. it was a pleasant stay for our entire family. Location is strategic at the city centre... thank you royale chulan penang for making our trip an awesome one. Surely recommended and will come back for another stay
I booked this hotel for several reasons - 1) it looks great from the outside 2) it is within the heritage zone 3) near the bus terminal and jetty.
Good side - great location, easy access to other parts of heritage zone and buffer zone. Just a few good few minutes walk to jetty and bus terminal to catch CAT bus. I had a good room facing the pool. It was sunny and cosy. Love the big bed and spacious bathroom. Checked on the function room level (3rd floor) and found the original flooring and exposed beams charming and well kept.
Flip side - staff needs attitude adjustment especially concierge. The I-dont-care attitude was a put off. I asked for suggestions on where to have a quick lunch and an ATM, and he pointed to outside in a general direction. I think Google could have done a better job but since I was paying good rate, I was expecting a little bit more for my stay.
I came back from the hot afternoon walk and wanted to get a glass of the drinks at the lobby. I saw one staff was filling up the drinking fountain, and so I waited. Once done, he said, "Wait, I want to send this first", and off he went. I stood there, still thirsty as a horse....
Considering there are other beautiful properties with equally reasonable rates within the heritage zone as rivals, your property needs to be so distinctively different in your service to bring back guests.
Dear Hanie RB,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your feedback on your recent stay here with us during your visit to Penang. We are indeed happy to hear that you found our rooms and facilities favourable and yes, with George Town being in the core zone of the UNESCO Heritage Site, it has a lot to offer, from food and to other historic landmarks, just a stone throw away. I am sure you had a good time walking around the old George Town heritage area. With reference to your comment on the attitude of some of the staff on duty, we extend our apologies for the less than favourable experience you had. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. Please be rest assured that the necessary training will be conducted to ensure such situations does not recur.
Thank you in advance for your kind understanding and I hope that you will give us another chance to serve you better on your future visit.
Kind Regards,
Dennis Lee Wei Jie
Resident Manager
I was here for business trip. Chose this hotel because of its fame; however it seems that it’s an overrated hotel. the shower room is so small and water is overflowing everywhere, making the whole floor wet. Further, the light buld was broken and required immediate changed from the building services team in the midnight.
Dear Jeny Y,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your review on your recent stay here with us. We are truly sorry to hear about your experience during your stay with us recently. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken all your constructive feedback and highlighted it to the respective department heads for their immediate further action.
We hope this experience will not mar your impression of Royale Chulan Penang as a whole and we look forward to being of service to you again sometime in the near future.
Kind Regards,
Dennis Lee Wei Jie
Resident Manager
The room is cozy, warm and nice. It accentuates the feel like home and our room is facing the swimming pool. The hotel location is very near, food hawkers area where you can find all variety of Penang local foods to pamper your taste.
The location is quite strategic at georgetown area and easy to get to anywhere with GRAB (online transport)
Amenities are complete plus the rooms are spacious. We enjoyed our stay and had a good experience with friendly staff and easy check-in and check-out are prompt
Dear dianferdinand,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your kind review on your stay here with us during your recent visit to Penang. We are happy to know that you found our rooms and facilities favourable and we indeed appreciate all the nice remarks you have for our hotel and staff. We are honoured to have been able to make your stay here a pleasant one. We are also glad that you found the location of our hotel convenient during your stay and we do hope you had the time to visit the nearby heritage trails.
We hope to have the honour of welcoming you back to our hotel soon and we would like to thank you for selecting Royale Chulan Penang as your accommodation of choice.
Kind Regards,
Dennis Lee Wei Jie
Resident Manager
The Royale Chulan Hotel is in the perfect location, you can walk to anything you would possibly want in George Town. The hotel is on the older side but the rooms are very clean and spacious. The free breakfast is really nice, there is a waffle and omelet station and other delicious food. The hotel gym is basic but good, has a few cardio machines and weights.
Dear Antoinette R,
Greetings from Royale Chulan Penang!
Thank you for your feedback on your recent stay here with us during your visit to Penang. We are happy to know that you have found the standard of our guest service to your satisfaction and we indeed appreciate all the nice remarks you have for our hotel and staff. We are indeed honoured to be able to make your stay here a pleasant one. We hope that we will have the honour of welcoming you back to our hotel soon and we would like to thank you for your kind patronage to Royale Chulan Penang.
Kind Regards,
Dennis Lee Wei Jie
Resident Manager
