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Sword of Justice

Unplan trip to Penang

4.0 of 5 bubblesReviewed 30 Sept 2019via mobile
The price for last minute booking is acceptable as it come together with breakfast. The room is very good. Only air conditioning make some funny noise when put on high fan. The staf is friendly. Food is good.

Hope management can improve the tv connection as the signal is loss during I’m watching live football match.
Date of stay: September 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this review
Responded 6 Oct 2019
Dear Swordofjustice,

Greetings from Royale Chulan Penang!

Thank you for your review on your recent stay here with us. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We take note of your comments regarding the air-conditioning as well as the loss of TV signal. Please be informed that we have highlighted this to the Maintenance department for their further action.

Thank you for your kind patronage and we hope to welcome you back to Royale Chulan Penang again soon.

Kind regards,
Dennis Lee
Resident Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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217 - 222 of 1,277 reviews
Reviewed 30 September 2019 via mobile

Many attractions place is Nearby within 5-15mins by car
Free Parking on site
Easy & fast checkin
Huge room, clean and comfortable
Room with complete iron&iron board,mini fridge
Its value for money..
Surely will stay again everytime go to penang

Date of stay: September 2019
Trip type: Travelled as a couple
Thank MiaM2074
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 2 October 2019

Dear MiaM2074,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your review on your recent stay here with us. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We indeed appreciate all the nice remarks you have for our hotel and staff and are indeed honoured to have been able to make your stay here a pleasant one. And yes, with George Town being in the core zone of the UNESCO Heritage Site, it has a lot to offer, from food and to other historic landmarks, just a stone throw away. I am sure you had a good time walking around the old George Town heritage area.

We hope that we will have the honour of welcoming you back to our hotel soon and we would like to thank you for your kind patronage to Royale Chulan Penang!

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2019 via mobile

Had a wonderful stay in Royale Chulan Penang. We loved our room, it was very comfortable and it had a balcony which overlooked the pool. Would definitely choose Royale Chulan again in the future if I were to visit Penang again.

Date of stay: September 2019
Trip type: Travelled with family
Thank MINTT410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 2 October 2019

Dear Min,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your stay here with us. We are happy to know that you have found the standard of our guest service to your satisfaction and we indeed appreciate all the nice remarks you have for our hotel and staff.

We do hope that you will recommend the hotel to your family and friends and we thank you once again for your kind patronage to Royale Chulan Penang.

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019

good location, nice and good hospitality hotel, clean and quite room (as they upgrade me to a deluxe room) poolside view. As for Swimming pool is a small one. but still ok for me. Overall is good. Breakfast is consider good for me. If not , there is local breakfast area nearby.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Ambassador319472
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 2 October 2019

Dear Ambassador319472,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your review on your stay here with us during your recent visit to Penang! It is indeed wonderful to read the positive comments you have about the hotel and that we were able to make your stay here with us enjoyable. We are happy to know that you have found the standard of our guest service to your satisfaction and we indeed appreciate all the nice remarks you have for our hotel and staff.

We hope that we will have the honour of welcoming you back to our hotel soon and we would like to thank you for your kind patronage to Royale Chulan Penang.

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019 via mobile

One night stay. The room was nice, clean with a large bed. Free parking and nice reception. Our room faces the jetty. Nice view. Located in Georgetown so you dont have to travel far for food and other attractions in Penang.

Cons. Leaking shower head, water from shower flows into the room, shower drain clogged.

Maybe it was not my luck to get that room. I want to complaint but for a one night stay, not worth the fuss.

But overall a nice hotel.👍

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank FarhanNor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 2 October 2019

Dear FarhanNor,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent stay here with us. We are indeed happy to hear that you found our rooms and facilities favourable and that you found the location of our hotel convenient during your stay. With George Town being in the core zone of the UNESCO Heritage Site, it has a lot to offer, from food and to other historic landmarks, just a stone throw away from the hotel. I am sure you had a good time walking around the old George Town heritage area. We take note of your comments on the problems you faced in the shower room and have highlighted it to the Maintenance department for their further action.

We are certainly looking forward to welcoming you back here again and we would like to thank you for selecting Royale Chulan Penang as your accommodation of choice.

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2019 via mobile

It's a very comfortable hotel. The staff is very friendly and nice. The breakfast is very generous. At last, the bed is very big and we slept very well. In our opinion, you have to book a room in this hotel

Date of stay: September 2019
Trip type: Travelled with family
Thank giuseppe021985
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 25 September 2019

Dear Giuseppe L,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent stay here with us. It is indeed gratifying to hear that you had an enjoyable stay here with us and we appreciate all the nice remarks you have for our staff. We will definitely convey it to them. We are certainly looking forward to welcoming you back here again and we would like to thank you for selecting Royale Chulan Penang as your accommodation of choice.

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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