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matakanaboy
Matakana, New Zealand

Good value

4.0 of 5 bubblesReviewed 10 Oct 2019via mobile
Enjoyed the friendly staff and light, spacious room. Well appointed, comfortable bed - pillows could be softer 🙏🏻
Breakfast was good without being over the top, just keep an eye on stocking up as items run out.
Handy position just 5 mins from ferry and a good part of town. Would definitely return and recommend
Date of stay: October 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this review
Responded 13 Oct 2019
Dear matakanaboy,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your stay here with us. We are indeed happy to hear that you found our rooms and facilities favourable and that you also found the location of our hotel convenient during your stay. With George Town being in the core zone of the UNESCO Heritage Site, it has a lot to offer, from food and to other historic landmarks, just a stone throw away from the hotel. I am sure you had a good time walking around the old George Town heritage area. We take note of your comment on the replenishment during Breakfast and please be informed that we have highlighted this to our Kitchen department for further improvements.

We hope to have the honour of welcoming you back to our hotel soon and we would like to thank you for selecting Royale Chulan Penang as your accommodation of choice.

Kind regards,
Dennis Lee
Resident Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,274)
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Reviewed 10 October 2019

Staff here were welcoming from the start and even helped us find a dentist when needed! Large room with a big bed and nice shower. The pool was a welcome relief from the heat and only busy late afternoon. The gym is small but has everything you need. The breakfast was surprisingly good considering this is included as standard. Lots of choice of bith western and eastern options. Also had a great massage in the spa which was really reasonably priced.

Date of stay: September 2019
Thank katiedJ1465GM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 14 October 2019

Dear Katie D,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your stay here with us. We are happy to know that you found our rooms and facilities favourable and we indeed appreciate all the nice remarks you have for our hotel and staff. We are honoured to have been able to make your stay here a pleasant one. We are also glad that you managed to try out The Royale Spa and had a pleasant experience. We do hope that you will recommend the hotel to your family and friends and we thank you once again for your kind patronage to Royale Chulan Penang.

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2019 via mobile

Royale Chulan Hotel cool and nice place to stay when you visit to Penang.The hotel is near the ferry and bus terminal.Eating out is just around the corner.5 minutes walk you can see the Esplanade Food Center at Padang Kota Lama.And it is a tourist attraction called Fort Cornwallis.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank waneijah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 11 October 2019

Dear waneijah,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your stay here with us. We are indeed happy to hear that found the location of our hotel convenient during your stay. With George Town being in the core zone of the UNESCO Heritage Site, it has a lot to offer, from food and to other historic landmarks, just a stone throw away from the hotel. I am sure you had a good time walking around the old George Town heritage area.

We hope that we will have the honour of welcoming you back to our hotel soon and we would like to thank you for your kind patronage to Royale Chulan Penang.

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2019 via mobile

I had book a superior room just for me and my sister but upon check in they had upgraded our room to junior suite.we found the room was spacious with plenty of space, bigger toilet and balcony overlooking komtar.it was a pleasant stay. The room was clean. We are both happy during our stay

Date of stay: October 2019
Trip type: Travelled with friends
Thank Izaidah A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 11 October 2019

Dear izaidah82,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent stay here with us. It is indeed gratifying to hear that you and your sister had an enjoyable stay here with us and we appreciate all the nice remarks you have for our hotel. We are certainly looking forward to welcoming you back here again and we would like to thank you for selecting Royale Chulan Penang as your accommodation of choice.

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2019 via mobile

Smooth check in and check out.
The room is so comfy :)
The breakfast it's okay.
Free parking for guest.
I just enjoy my stay there with my family.
The staff was friendly during my stay and it's make us comfortable..

Date of stay: July 2019
Trip type: Travelled with family
Thank th4_sha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 8 October 2019

Dear th4_sha,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent stay here with us during your visit to Penang. We are happy to have been able to make your stay here a pleasant one. We are glad to know that you found our rooms and facilities favourable and we indeed appreciate all the nice remarks you have for our hotel and staff. We hope to have the honour of welcoming you back to our hotel soon and we do hope that you will recommend the hotel to your family and friends.

Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2019 via mobile

I've stayed there for 2days. Excellent services staffs and manager. The room has all facilities, clean and confortable, but the wall is thin so, it can not keep the noise from other room that much. Overall is amazing.

Date of stay: October 2019
Trip type: Travelled solo
Thank somohhh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 8 October 2019

Dear somohhh,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent stay here and for choosing to stay with us during your visit to Penang. We are indeed honoured to have been able to make your stay here a pleasant one. We are happy to know that you found our rooms and facilities favourable and we indeed appreciate all the nice remarks you have for our hotel and staff. We are honoured to have been able to make your stay here a pleasant one.

We are certainly looking forward to welcoming you back here again and we would like to thank you for selecting Royale Chulan Penang as your accommodation


Kind regards,
Dennis Lee
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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