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I was happy to stay at Royale Chulan. A pleasant place to stay. My first time staying at Royale Chulan. I may consider coming back again on my next trip. It would have been better to have our local staff as front desk as I was attended by a foreigner staff,however during my check-out I was attended by a pleasent Malaysian girl.
Date of stay: October 2019
Trip type: Travelled on business
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RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this review
Responded 24 Oct 2019
Dear PrintArtI,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your feedback on your recent stay here with us during your visit to Penang. Our main priority is to provide the best for our guests and we hope that we managed to uphold that during your stay here with us. With reference to your comment on the foreign staff, please be informed that the staff who assisted you during your check-in was one of our trainees from India who is currently on his internship.
We would like to thank you for selecting Royale Chulan Penang as your accommodation of choice and we look forward to welcoming you back here again in the future.
Kind regards, Dennis Lee Resident Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hotel was within walking distance from Weld Quay. Welcome drink is provided. Spacious room with excellent amenities. Breakfast has many choices and varieties. Also provide umbrella for used. Love the European-style ambiance.
Date of stay: October 2019
Value
Location
Service
Ask ctaixijia91 about Royale Chulan Penang
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 24 October 2019
Dear Siti,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your kind review on your recent stay here with us during your visit to Penang. We are happy to know that you have found the standard of our guest service to your satisfaction and we indeed appreciate all the nice remarks you have for our hotel and staff. We are indeed honoured to have been able to make your stay here a pleasant one.
We do hope that you will recommend the hotel to your family and friends and we thank you once again for your kind patronage to Royale Chulan Penang.
Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We booked the hotel for an overnight stay with the family. The location of the hotel was very near our event and also close to the Clan Jetties that we had planned to visit. Rooms were clean and comfortable, friendly service and best of all were the attractively priced room rates.
Date of stay: October 2019
Value
Cleanliness
Service
Ask EugeneLamJJ about Royale Chulan Penang
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 22 October 2019
Dear Eugene Lam,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your feedback on your recent stay here with us during your visit to Penang. We are glad that you found the location of our hotel convenient during your stay and we do hope you had the time to visit the nearby heritage trails. With George Town being in the core zone of the UNESCO Heritage Site, it has a lot to offer, from food and to other historic landmarks, just a stone throw away. We are also happy to hear that you found our rooms and facilities favourable. Our main priority is to provide the best for our guests and we hope that we managed to uphold that during your stay here with us.
We would like to thank you for your kind patronage to Royale Chulan Penang and we look forward to welcoming you back again soon!
Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great location in Georgetown and near starting point to bike race. This the third consecutive year I am staying in hotel when participating in race. Hotel is super bike friendly and welcomes bikes in rooms.
This year I had the added bonus of being upgraded to an executive suite at no extra cost! No complains. The room was huge, well maintained and clean. Added bonus of located at the quiet end.
Service is excellent and obliging to cyclist taking part by extending check out hours. Staff are friendly and location of hotel means an opportunity to take in local street food and sights.
Definitely will stay again for next year’s bike race!
Room tip: Erastus for quiet room
Date of stay: October 2019
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 18 October 2019
Dear BigDadd,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your feedback on your recent stay here with us. We are happy to hear that this is your third stay here with us and that you have found the location of our hotel convenient particularly for your bike race. We are also glad to know that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We hope that we will have the honour of welcoming you back to our hotel soon and we would like to thank you for your kind patronage to Royale Chulan Penang.
Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
It was the best ever experience that i ever had in my life when i our room was upgraded from junior suite to Royal Suite. The most expensive room in the hotel. I was so surprised when the front desk inform about this. It was an once in a lifetime experienced that i will never forget. The hospitality was great. For sure will stay at this hotel again.
Date of stay: October 2019
Trip type: Travelled with family
Ask GhauthSazali about Royale Chulan Penang
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 18 October 2019
Dear Ghauth,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your feedback on your recent stay here with us during your visit to Penang. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We are certainly looking forward to welcoming you back here again and we do hope that you will recommend Royale Chulan Penang to your family and friends.
Kind regards, Dennis Lee Resident Manager
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Actually this is my second times visit. My baby love so much because so comfortable. She can run here and there. 😂. Nice pool. Wide room. Clean. Good staff. Breakfast is good. I will repeat again with my family.
Date of stay: October 2019
Trip type: Travelled with family
Ask Faraahalim91 about Royale Chulan Penang
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyaleChulanPenang, Resident Manager at Royale Chulan Penang, responded to this reviewResponded 15 October 2019
Dear Faraahalim91,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for your feedback on your recent stay here with us. It is indeed gratifying to hear that you had an enjoyable stay here with us and we appreciate all the nice remarks you have for our hotel and staff. We will definitely convey it to them. We are certainly looking forward to welcoming you back here again and we would like to thank you for selecting Royale Chulan Penang as your accommodation of choice.
Kind regards, Dennis Lee Resident Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
