A nice hotel, centrally located to many attractions but we were rather sad to note of the cleanliness of the room. Seems the room hadn't been cleaned for days as dust on side tables, table lamps, clothe cupboards, mirrors etc. As I am person with Asthmatic conditions, it was not an enjoyable stay.
A major plus point was the breakfast; it was fab!!!More
Booking.comBooking.comBooking.com
Booking.com
Vio.com
Booking.com
StayForLongStayForLongStayForLong
StayForLong
House keeping team is horrible!!! They didn't throw the rubbish in our room for 3 days, ball of hair remained in the toilet for 3 days, it means they never clean the floor in the toilet, dirty tea cup and never washed it, the sink is full of thick and black mould and stains. They only change the bed sheet and towel. What is going on in this hotel? Budget 2 star hotel is cleaner than this "Royal" hotel.
Dear Mongo111,
Greetings to you from all of us at Royale Chulan Penang!
Your feedback is very much valued and we thank you for taking the time to review our property.
We apologize for the disappointing experience regarding the housekeeping you had during your stay here with us. Your feedback has already been forwarded for improvement. We hope to have the opportunity to welcome you back again for a better stay experience.
Kind regards,
Dennis Lee
Resident Manager
Stayed for 4 nights, rooms clean, comfortable and a good size. There seemed to be a lack of staff, but the staff that were on duty were very friendly and helpful. Bar/lounge was closed which was a downer. Swimming pool closed for maintenance for first 2 days.
Hotel in excellent area for exploring old Georgetown which is amazing
Dear ld0wnard,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for taking the time to review our property, your comments are very much valued. We are happy to read that you found the location of our hotel convenient during your recent travel to Penang. For your information, our Heritage Lounge will be reopened soon and hopefully, you will be able to enjoy the lounge on your next visit.
We certainly look forward to seeing you here again on your next trip to Royale Chulan Penang.
Kind regards,
Dennis Lee
Resident Manager
Another good stay at this comfy hotel. Rooms need a spring clean and bathrooms were a little grubby this trip. Shelving in bathroom needs a paint. Beds are hit and miss. My bed in room 429 had a huge dip in the king size mattress. Old and needs replacing. Beds in room 505 were better.
I do love the ambience of Royal Chulan Penang. It is close to my favourite Indian food and staff are obliging and very much focused on guest satisfaction.
I had to change rooms due to noise from a bar in Beach Street. Traffic noise from Weld Street can also be an issue if you live in a peaceful place at home. This was my third stay in five months and hopefully I will be back. Thank you for a good stay Royal Chulan
Dear Lyndy23,
Greetings to you from all of us at Royale Chulan Penang!
Thank you for taking the time to review our property, your comments are very much valued. It is heartwarming to read that we have been your accommodation of choice during your visits to Penang. We take note of your feedback regarding the condition of the bathroom as well as the beds and will look into making further improvements.
We will also share your positive remarks with our staff which will motivate them to continue providing their best to all our guests. We certainly look forward to seeing you here again on your next trip to Royale Chulan Penang.
Kind regards,
Dennis Lee
Resident Manager
Very bad customer service from the front liners and housekeeping. Overall very bad experience. We asked for 4 towels since we have 2 adults and 2 kids. The first day we were given 4 towels. 2nd day, when we asked for it , the housekeeping asked why do we need 4. Isn't it in the record already? Furthermore the room was not so clean afterall. There were hairs on the floor from previous occupants. The pillow cases and bedsheets have stains.
We don't feel welcome at all.
Dear Amelia,
Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We are sorry to read about the disappointing experience you had during your recent stay here with us.
We take note of all your feedback and please be rest assured that we will look into it for our further improvement. We certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us.
Kind regards,
Dennis Lee
Resident Manager
Room 1 - Toilet is not cleaned thoroughly with PEE stain and water droplets on the floor around toilet bowl (god knows if it is just water or pee). Requested to change room
Room 2 - changed to room 2, carpets has wrappers around, sheets has particles and hairs, with black stain all over
Waited for 20min to speak to hotel manager and a long while to finally get a room changed
Totally unacceptable. Let you judge from the picture
Dear Evelyn A,
Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to feedback your recent experience with us and we are truly sorry to read about the regrettable experience you had. Feedback given on our shortcomings are very important especially from our guests which can help us to improve and do better when it comes to service. Your comments about the cleanliness and poor housekeeping of the room have been seriously looked into and yes, there are no excuses about all these shortcomings. It is disappointing that we missed several opportunities to impress you and we deeply regret the frustrations that you endured as a result.
For your information, a thorough spring cleaning of the room has been undertaken to maintain its standard of cleanliness and the staff concerned who was in charge to clean and make-up the room has also been identified and the necessary actions and training have been given to ensure such situations do not recur.
We certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us.
Kind regards,
Dennis Lee
Resident Manager
