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Reviewed 5 June 2023 via mobile

I enjoyed the quality of the executive suite, my friends who chose standard room encountered a few problems when the hotel was fully occupied. Enjoyed my morning walks to the Esplanade, had a cup of coffee at Fort Cornwallis. Not too far from the Street Art.

Date of stay: June 2023
Trip type: Travelled with friends
Thank Tour27131296514
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 23 June 2023

Dear Suwit,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We are glad to read that you had an enjoyable stay at our Executive Suite! We take note of your feedback regarding the standard rooms and have brought it up to the management team for their further improvements. We hope to welcome you back again soon in the near future!

Kind regards,
Dennis Lee
Resident Manager

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Reviewed 3 April 2023

Stayed at this hotel in March 2023. On arrival, the door staff very friendly and accommodating. Showed us into main reception area and check-in service. The lady who checked us in very friendly and informed of room location and breakfast times. The porter took us to our room and said that the room card needs to be used to activate the lift.
Will start with the good points and end with bad points, as detailed below:
Pros - Excellent location of hotel, as near bars, restaurants and temples. For longer journeys, recommend installing 'Grab' App. This made costings to Penang Hill cheaper than normal taxis (RM 13) and airport (RM19). Pool lovely and rooms very spacious. Good selection of breakfast if you are Asian and like salads. Shower very fast and plenty of hot water
Cons - unfortunately there are many negative points, mainly towards house keeping , facilities and customer service. Our room was very dated and really needs to be done out - dirty carpet with stains, woodwork worn and damaged. House keeping didn't hoover our room for the whole 4 days we stayed there. Had no face flannels and only 1 hand towel. We also booked the superior room, which stated it provides bathrobes and minibar. It took 2 days for reception to provide bathrobes, as initially head of front of house said our room number doesn't come under for bathrobes. Showed the evidence on Hotels.com to state they do provide this. Explained that a minibar, in most hotels will have soft drinks, chocolate bars and alcohol. The answer to this was 'No, we only provide the empty fridge'. They need to change this on their booking site, as it's false information. The cleaner also never cleaned our dirty mugs and replenish with clean ones. Had to ask reception for more sugar and milk, as again cleaner didn't replenish. Website states that free wifi available, but doesn't inform you that it only lasts 3 days, so we had to purchase a sim for the rest of our stay, which was cheaper than paying the hotel. The hotel advertises 'Afternoon Tea' daily, so when I enquired about this reception said it wasn't on due to Ramadam. If this was the case, then it should be removed from their video in reception. Breakfast was great if you are from Asia, as plenty of choice. Didn't really cater for other nationalities/religions/cultures. Only good thing was the egg station. The fruit choices were very bad and only had bananas, watermelon and soggy papaya, which looked liked and tasted as if been defrosted. No hot water urns, so had to ask for this. The ready made tea in the urn wasn't warm, so had to have coffee from the vending machine. Finally, on check-out, you would normally expect the receptionist to ask about our stay was everything ok? But no, the man just took our room cards and that was it. In order to improve, customer service and house keeping need further training. I can only recommend this hotel for location and nothing else

Room tip: Download the 'Grab App' to get cheap travel to airport RM19 Go to Chulian Street for bars Love Lane - Wheeler's Cafe has excellent food
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank melanie63_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 23 May 2023

Dear Melanie,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We regret that your stay was not up to our usual standards, and we sincerely apologize for the inconvenience caused. Yet, we appreciate you sharing it, as it allows us to determine the areas that need further focus to provide the best possible service to our dear guests like you. Rest assured that we have looked into all your feedback and have taken steps to improve. We hope to welcome you again in the near future for a better stay experience.

Kind regards,
Dennis Lee
Resident Manager

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Reviewed 27 March 2023

No complaint regarding the room. All are excellent! As always.

BUT totally disappointed with the Ramadan. The foods are tasteless- i.e: char koey teow, mee udang, nasi hujan panas, black pepper crab, squid, prawn. The seafood are not fresh. Sorry to say this, it’s a fact.

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank yazzerazzad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 30 March 2023

Dear yazzerazzad,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to rate our property. Your feedback is greatly appreciated. We sincerely apologize for the disappointing experience you had at our Ramadan Buffet. We have taken note of all your feedback and have highlighted this to our Kitchen team for their further improvement. We hope to welcome you again in the near future for a better experience.

Kind regards,
Dennis Lee
Resident Manager

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Reviewed 8 March 2023 via mobile

Good 4 star quality hotel, very good reception staff, very good breakfast. A huge thank you to Ms. Siang Lee for her kindness, efficiency and her perfect example of Malaysian hospitality. We are regular guests and this hotel usually delivers international quality amenities and service. Concierge in red vest could do with a lesson from the gracious Ms Siang Lee. Early check in was possible. Not expected but a bonus nevertheless.
Breakfast quality and variety has really improved since our last visit. Bed was so comfy and wifi and room quality was excellent. Thank you for a short but divine stay.🌻

Room tip: High floor, pool view is nice.
Date of stay: March 2023
Trip type: Travelled with friends
Thank lyndy23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 30 March 2023

Dear lyndy23,

Greetings from Royale Chulan Penang!

Thank you for spending your holiday with us and for taking the time to review our property. We are delighted that you were fully satisfied with your stay at our nice hotel and that you loved our staff and breakfast. Furthermore, it feels great that you acknowledged the efforts we put in to provide you with the best customer experience. We appreciate your support, and we look forward to welcoming you back for another satisfying stay.

Kind regards,
Dennis Lee
Resident Manager

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Reviewed 5 February 2023 via mobile

Pathetic Vegetarian Selection. Thaipusam weekend & many Indians guests but hotels just serve idly & sambar without any chutney. Day one we only had vadai & sambar. Day 2 hard rock idly with cold sambar. Wonder what is tomorrow. When asked the chef, his reply is “yes that’s all” and just walk away. No sense of professionalism. If you are vegetarian, forget about staying in this hotel. Rooms are nice but sadly not vegetarian friendly.

Room tip: If you are a vegetarian, please DON’T stay in this hotel.
Date of stay: February 2023
Trip type: Travelled with friends
1  Thank Trips20142014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 30 March 2023

Dear Kumar Rams,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to rate our property. Your feedback is greatly appreciated. We sincerely apologize for the disappointing experience you had while staying here with us. We have taken note of all your feedback and will work on it for our further improvement. We hope to welcome you again in the near future for a better stay experience.

Kind regards,
Dennis Lee
Resident Manager

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