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Reviewed 9 July 2023 via mobile

We stayed for four nights. I would not go back to this hotel. It was dated and very run down. The staff were all very friendly but they did not handle a missing item of laundry well at all. In the end, I had to tell the lead housekeeper what I wanted them to do about it!

The breakfast was not nice.

There are better places to stay for sure!

Room tip: Avoid this hotel!
Date of stay: July 2023
Trip type: Travelled as a couple
1  Thank AntarcticChick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 28 August 2023

Dear AntarcticChick,

Greetings from Royale Chulan Penang!

Thank you for staying with us and for taking the time to review our property, your comments are very much valued. We regret that there were areas that did not meet your expectations. For the breakfast spread, we try our best to provide a diverse selection of local and international options to suit the palate of all our guests. It is unfortunate that the options we have were not to your preference. Please be rest assured that we will look into all your feedback for our further improvement and we hope that you'll give us an opportunity to have you back for a better stay experience.

Kind regards,
Dennis Lee
Resident Manager

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Reviewed 4 July 2023 via mobile

The hotel lobby was a little hard to find and rather uninviting at night. The lady on duty although efficient during the check-in, lacked hospitality.

Room was alright but looked rather tired. Cleanliness met with expectations and all the usual needs were met.

Breakfast options were plentiful but with a rather dim and depressing looking ambience. Quality met with expectations for the price.

Overall, expectations were met although I imagine there to be better options for business within the same price point in Georgetown.

Date of stay: July 2023
Trip type: Travelled on business
Thank Kevin O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 28 August 2023

Dear Kevin,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for staying with us and for taking the time to review our property, your comments are very much valued. We regret that there were areas that did not meet your expectations. Rest assured that we will put your suggestion into action and hope that you'll give us an opportunity to have you back for a better stay experience.

Kind regards,
Dennis Lee
Resident Manager

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Reviewed 11 June 2023

Best servuce by ms ling!!! She made sure she called us up as we checked in to the room to see if the room was as per our request, and also told us what’s the nearest place to go and have great food!! Good job ms ling!!

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Pyramid_star
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 23 June 2023

Dear Pyramid,

Greetings from Royale Chulan Penang!

Thank you for spending your holiday with us and for taking the time to review our property. We are delighted that you were fully satisfied with your stay at our nice hotel. Furthermore, it feels great that you acknowledged the efforts we put in to provide you with the best customer experience especially your kind remarks about our staff. We appreciate your support, and we look forward to welcoming you back for another satisfying stay.

Kind regards,
Dennis Lee
Resident Manager

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Reviewed 5 June 2023 via mobile

I enjoyed the quality of the executive suite, my friends who chose standard room encountered a few problems when the hotel was fully occupied. Enjoyed my morning walks to the Esplanade, had a cup of coffee at Fort Cornwallis. Not too far from the Street Art.

Date of stay: June 2023
Trip type: Travelled with friends
Thank Tour27131296514
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 23 June 2023

Dear Suwit,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We are glad to read that you had an enjoyable stay at our Executive Suite! We take note of your feedback regarding the standard rooms and have brought it up to the management team for their further improvements. We hope to welcome you back again soon in the near future!

Kind regards,
Dennis Lee
Resident Manager

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Reviewed 3 April 2023

Stayed at this hotel in March 2023. On arrival, the door staff very friendly and accommodating. Showed us into main reception area and check-in service. The lady who checked us in very friendly and informed of room location and breakfast times. The porter took us to our room and said that the room card needs to be used to activate the lift.
Will start with the good points and end with bad points, as detailed below:
Pros - Excellent location of hotel, as near bars, restaurants and temples. For longer journeys, recommend installing 'Grab' App. This made costings to Penang Hill cheaper than normal taxis (RM 13) and airport (RM19). Pool lovely and rooms very spacious. Good selection of breakfast if you are Asian and like salads. Shower very fast and plenty of hot water
Cons - unfortunately there are many negative points, mainly towards house keeping , facilities and customer service. Our room was very dated and really needs to be done out - dirty carpet with stains, woodwork worn and damaged. House keeping didn't hoover our room for the whole 4 days we stayed there. Had no face flannels and only 1 hand towel. We also booked the superior room, which stated it provides bathrobes and minibar. It took 2 days for reception to provide bathrobes, as initially head of front of house said our room number doesn't come under for bathrobes. Showed the evidence on Hotels.com to state they do provide this. Explained that a minibar, in most hotels will have soft drinks, chocolate bars and alcohol. The answer to this was 'No, we only provide the empty fridge'. They need to change this on their booking site, as it's false information. The cleaner also never cleaned our dirty mugs and replenish with clean ones. Had to ask reception for more sugar and milk, as again cleaner didn't replenish. Website states that free wifi available, but doesn't inform you that it only lasts 3 days, so we had to purchase a sim for the rest of our stay, which was cheaper than paying the hotel. The hotel advertises 'Afternoon Tea' daily, so when I enquired about this reception said it wasn't on due to Ramadam. If this was the case, then it should be removed from their video in reception. Breakfast was great if you are from Asia, as plenty of choice. Didn't really cater for other nationalities/religions/cultures. Only good thing was the egg station. The fruit choices were very bad and only had bananas, watermelon and soggy papaya, which looked liked and tasted as if been defrosted. No hot water urns, so had to ask for this. The ready made tea in the urn wasn't warm, so had to have coffee from the vending machine. Finally, on check-out, you would normally expect the receptionist to ask about our stay was everything ok? But no, the man just took our room cards and that was it. In order to improve, customer service and house keeping need further training. I can only recommend this hotel for location and nothing else

Room tip: Download the 'Grab App' to get cheap travel to airport RM19 Go to Chulian Street for bars Love Lane - Wheeler's Cafe has excellent food
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank melanie63_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded 23 May 2023

Dear Melanie,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We regret that your stay was not up to our usual standards, and we sincerely apologize for the inconvenience caused. Yet, we appreciate you sharing it, as it allows us to determine the areas that need further focus to provide the best possible service to our dear guests like you. Rest assured that we have looked into all your feedback and have taken steps to improve. We hope to welcome you again in the near future for a better stay experience.

Kind regards,
Dennis Lee
Resident Manager

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