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“Love this hotel” 5 of 5 bubbles
Review of G Hotel Kelawai

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G Hotel Kelawai
Ranked #12 of 82 Hotels in George Town
Certificate of Excellence
Bandung, Indonesia
Level Contributor
130 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Love this hotel”
5 of 5 bubbles Reviewed 2 weeks ago via mobile

This is me and my husband first time in Penang. After reading a lot of hotel's review i picked this one and im not disappointed. We went to Penang because my husband had a nose operation at penang adventist hospital. First 2 night we stayed at hotel right in front of the hotel out of convenience. After my husband finish with the operation we moved to G Kelawai for recovery. We have the club room, so our check in is upstair and very smooth. We went to the cocktail hour at night and the manager ask about my husband operation cause my husband still wearing bandages and stuff. Well when we get back to the hotel we got a fruit basket from the hotel with the get well soon card. So thoughtful.
Room: cool room with awesome bathroom. They have very nice and deep bathtub. AC is cold, a lot of pillow option. The tv is big but need more movies channels. Overall comfy.
Breakfast: great spread of breakfast. Eggs station, waffles, pastries, and others. Even have a chocolate fondue machine with marshmallow. The service here is very awesome also cause 1st day of breakfast i ordered 4 plain scrambled eggs and 4 boiled eggs and for the following morning they always remember our order. They even take off the shell from the boiled eggs... love love love.
Room service: order room service twice. Both are fast and the food are good and plentiful for hotel's food.
Pool: cool looking pool on the top of hotel oversee Penang. So pretty. Get a lot of sun also.
Lounge: services again are very awesome during the cocktail hour. Always make sure everything is fully stock. The food and drink spread is pretty complete.
Service: Awesome Awesome Awesome!!!!!!
Location: right between 2 malls so very convenient to get food and shopping.
Overall very great stay and definitely coming back!!!
Thank you for such a wonderful service

Stayed February 2017, travelled with family
Helpful?
Thank Atshaali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 5 days ago
Dear Guest,

Thank you for choosing us as your preferred accommodation in Penang and sharing your wonderful review on TripAdvisor.

We are always pleased to hear that our guests were impressed with the services as well as the quality of the hotel facilities and we are lucky to have such wonderful associates who work very hard to provide great guest experiences at all times.

We do hope to welcome you and your husband back in the near future.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

358 reviews from our community

Traveller rating
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    20
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    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Cambridge, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

In my humble opinion the staff at a hotel make the key difference when you are trying to differentiate between luxury hotels like the G and the rest. We were looked after at breakfast so well by Mr. Lahkesh up on 24 at the Executive Lounge. He was very attentive and informative about Penang. This is a very professional, enthusiastic and competent individual and the hotel should be happy to have him on the team. The rest of the staff on 24 should also be highly commended. Cocktail hour can get busy up there and the team effortlessly made us feel so well taken care of. Also, Ms. Jasmine at the front desk was most helpful and professional steering us so well to the nearby hawkers for a fun meal and explaining how to get around Penang. Other than that the G is a classy operation with a beautiful rooftop pool, excellent rooms with gorgeous bathrooms (and a view no less!) and a sophisticated understated look to the decor.

  • Stayed March 2017, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Travelerski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 5 days ago
Dear Guest,

Thank you staying with us at G Hotel Kelawai and posting your positive feedback.

We are always pleased to hear that our guests were impressed with the services as well as the quality of the hotel facilities and we are lucky to have such wonderful associates who work very hard to provide great guest experiences at all times and due recognition will be extended to Lahkesh & Jasmine

Once again thank you and we do hope to welcome you back in the near future.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 weeks ago via mobile

I have stayed at this hotel on two occasions and the hotel was impeccable! The rooms are spacious and I absolutely love the shower head in the bathroom. The views at the sky bar was breathtaking, with the perfect addition to take a deep on those hot days!

All in all, I did enjoy my stay, however given what happened to me during my last visit, I shall not be returning in the future. Reason being that the reception staff were absolutely unprofessional & rude during my check-out, specifically the manager on call. Given the rating of this hotel, I expected more but going forward, I shall only stay at the main G hotel which consequently has a better view of the sea view and has more experienced staff to cater to paying guests.

Stayed March 2017
Helpful?
1 Thank Hamza B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 5 days ago
Dear Guest,

Thank you for sharing your recent experience on TripAdvisor.

I was really sorry to read the less than satisfactory departure experience. To fully understand the details of what happened, I would appreciate if you could send an email to peipei.soo@ghotel.com.my and so we may better understand and to resolve this directly with you.

Once again, thank you for taking the time to write your feedback and I do hope to hear back from you.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

We really enjoyed our stay in Penang at the G Hotel. Fantastic place to stay, and very comfortable with beautiful rooms and super comfortable beds. Only problem we experienced is the fact we had no wifi for 3 days and the hotel didn't seem to be in any hurry to fix it. We could also hear comments from many other guests also expressing their dissatisfaction. If you use wifi when travelling just ensure this is working before booking.

Stayed March 2017, travelled as a couple
Helpful?
1 Thank LesleyWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 5 days ago
Dear Guest,

Thank you for staying with us recently and sharing your feedback on Tripadvisor.

I was sorry to read that you had encountered some challenges with the internet connection during your stay. The hotel has an onsite Internet Technical service department to ensure of smooth connectivity so I was surprised to learn of your experience of no internet. I have checked our records and noted there was no other reported outages as you had mentioned however I do apologize for your experience.

Overall I am pleased your stay was enjoyable and we do look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

It's right behind G Hotel Gurney, about 250m walk from the original G. But it's a world of difference! The peace and quietness you enjoy here feel so much more relaxing. The layout of the lobby area is not that great. It seems like it was partitioned 50% from the ground floor area. Why they wouldn't use the full area puzzled me.
The driveway leading to the front door of the hotel has very short shelter. It will be very inconvenient for guests on rainy days.
The 24 hours Gym was great. Small and elegant with great views! Gravity rooftop bar was really cool with a infinity pool next to it. Wonderful place to hangout for happy hours and watch the sky changes color as the sun sets.
Room was spacious and well maintained.

Stayed March 2017, travelled with friends
Helpful?
Thank Ling101028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 3 weeks ago
Dear Guest,

Thank you for sharing your experience on TripAdvisor and we are happy to read that you had an enjoyable stay in G Hotel Kelawai.

G Hotel Kelawai does give our guest a unique alternative to G Hotel Gurney. All in house guest are entitled to use all the facilities at each of our properties – which are located only a 5 minutes’ walk from each other or a 2 minute buggy ride.

Once again, thank you for taking the time to write and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about G Hotel Kelawai

Property: G Hotel Kelawai
Address: 2 Persiaran Maktab, George Town, Penang Island 10250, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in George Town
Price range (per night): RM421 - RM713
Hotel Class:5 star — G Hotel Kelawai 5*
Number of rooms: 208
Official Description (provided by the hotel):
G Hotel Kelawai tagged as "Style...Redefined" is where iconic design and cutting edge lifestyle set the stage for exclusive and extraordinary experiences. The hotel houses rooms that are uniquely inspired by innovative design to create energizing space for guests to play or work by day or mix and mingle by night. In addition to that, it will also accommodate three trendy and stylish food and beverage outlets - Spoon; a coffee house, 2PM; lobby lounge and Gravity; a 24th floor rooftop bar that are set to fulfil guests' gastronomic appetites. There are a total of 208 rooms namely 143 Deluxe rooms that are 35sqm, 20 units of Executive Room at 35sqm, 43 units of Executive Premier at 45sqm and 2 units of Executive Premier Suite at 82sqm of which all are crafted to be elegant yet casual. The rooms aim to personify an opulence that is bespoke from its clean architecture, to its interior design and even the thread count in the sheets. Feel right at home, and at the same time, in worlds apart. For the first time, G Hotel is proud to introduce the Serta Bed, the world's best mattress, providing superior support for the best sleep experience ever. In addition, Herman Miller work chair, designed for comfort, inspired by innovation & created for the environment. Amongst others, Appelles products for your showering comfort, 55" Smart LED TV, infinity swimming pool & many other new services and products to complement your stay. Also to make your stay better, G Hotel Kelawai offers a fully equipped gymnasium, business centre and roof top infinity pool. The gymnasium also allows you to use state-of-the-art equipment to break that sweat. You can enjoy the scenic view while working out with our personal trainers should you need any assistance or guidance. For those who have the love for water, the infinity pool on the 24rd floor gives you a chance to take in what Penang has to offer while having a dip. Fathom in the picturesque Penang when you go for a swim as there is a 360° view of the island including the view of the iconic Penang Bridge. At the same time, guest can enjoy a night out with drinks to match and view that intoxicate at the rooftop bar - Gravity. Poised at a vantage point, visit the pinnacle of luxury and bring your lifestyle to the peak with panoramic views of Penang's heritage past. Jive to the coolest tunes, sip on the newest mixes and party the night away. Make your special event a memorable one with the meeting facilities available. For small groups such as company meetings, there are classroom seating rooms being named 'Forum'. They can be used for separate functions or events that are organized by different organizations. If there is a large group gathering, these meeting rooms may be combined for a bigger space in order to accommodate everyone. Meanwhile, the business centre gives guests a chance to go online and do daily tasks. Excite and awaken your senses at our cafe - Spoon that plays host to a myriad of cuisines. Whether it is a casual brunch or a quiet dinner for two, enjoy a wide variety of food cooked fresh. With no compromise to quality ingredients, embark on a culinary adventure set to tantalize your taste buds with culinary fare from around the globe. Carefully crafted and delicately decorated, the lounge - 2pm is the spot that appeals to everyone. Whether it is a cup of freshly brewed coffee with a quiet book, or maybe something stronger to take the edge off after a long day, the lounge is poised to appeal to all. So sit down, relax, and live in the moment in your own cosy and quiet spot. G Hotel Kelawai is located at the prominent location on the bustling Jalan Kelawai, noted to be one of the busiest streets in Penang. Jalan Kelawai is famous for a diverse array of attractions ranging from traditional temples and local eateries to upscale restaurants, boutiques and jewellers. Located within walking distance from the hotel, Gurney Plaza and Gurney Paragon, just about everything Penang has to offer is right at your doorstep for unimaginable convenience. Within mere minutes is also Gurney Drive, home to the congregation of roadside iron chefs. Allow these local fare maestros to take you on journey of gastronomical proportions and sample almost all that Penang is famous for. Open for 24 hours round the clock stomach stuffing, you'll be screaming for reprieve before the week is out. ... more   less 
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Also Known As:
G Hotel Kelawai Penang/George Town

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