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“Not sure if I'll be back ” 3 of 5 bubbles
Review of G Hotel Kelawai

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G Hotel Kelawai
Ranked #12 of 82 Hotels in George Town
Certificate of Excellence
Singapore, Singapore
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Not sure if I'll be back ”
3 of 5 bubbles Reviewed 1 week ago via mobile

Booked this place because it's rated highly on TripAdvisor.

The location of the hotel is very good. Just a 2 mins walk from Gurney Plaza and Gurney Paragon with lotsa food and shopping choices. The staff were helpful and polite. Rooms were comfortable with good amenities. Buffet breakfast was good and cheap (RM30 per adult and half price for kids above 7yrs).

However, the cleanliness of the room and quality of housekeeping leaves much to be desired.

When we entered our rooms, you could still see dirt and hair on the floor and carpets, especially the bathroom floor.

On our first morning, we were out from 8am till 2pm and requested for the rooms to be made up when we left. However, this was not done when we returned at 2pm and I was extremely annoyed because I was rushing to bathe the kids and put them down for their afternoon nap. In the end, I got housekeeping to clean the bathrooms first and return in the evening to vacuum.

I don't think I will return to this hotel simply because I can't accept the cleanliness standard here. Pity because everything else was ok.

Stayed March 2017, travelled with family
Helpful?
Thank camelot77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 6 days ago
Dear Guest,

Thank you for staying with us recently and sharing your feedback on TripAdvisor.

I was sorry to read that you had encountered some challenges and disappointments with the room cleanliness. We pride ourselves on our high standards and this experience you have explained is certainly not acceptable and not what we are renowned for. I would appreciate if you could send me an email at peipei.soo@ghotel.com.my with your details – room number and stay dates, so I may carry out a full investigation. Apart from that it would be good to be able to personally pass on my apologies to you and your family.

Once again, my sincere apologies and I do hope to hear from you soon

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

358 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Singapore, Singapore
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Travelled in Feb 2017, stayed 2 nights in Deluxe room w/o breakfast

- Located between 2 shopping centers in Gurney
- Room (and toilet/shower area) is clean and spacious
- Hotel is quite new
- Little variety of TV channels
- Free mini-bar but lack of variety
- Nice touch for reception to serve ice-cream during check-in as weather is quite hot
- Taxi fare to/fro airport is around RM50
- Taxi fare to/fro George Town is around RM25
- Rooftop swimming pool is quite small

  • Stayed February 2017, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cheongzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 6 days ago
Dear Guest,

Thank you staying at G Hotel Kelawai and posting your positive review on TripAdvisor.

We are delighted to read that you enjoyed many aspects of your stay. In regards to the TVs, we do offer 45 channels in a variety of genres and languages to try as much as possible to cover all our guest preferences however I am sorry you did not find something suitable for yourself.

Once again, thank you for taking the time to write and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
310 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 473 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Nice new hotel with a couple of niggles still. I usually stay at the G Hotel Gurney but it was full so tried this one. Location is excellent, the hotel is pretty new so rooms and decor is very nice. Breakfast was excellent and i also used the gym and pool, both of which were very impressive. Room was large and comfortable with a nice shower and lots of space. The wifi was very poor and really slow throughout my stay and there was also a humming noise in my room which the hotel were unable to rectify and which disturbed my sleep. Overall a good hotel but i would probably still go for Gurney drive if available as its the same but a bit better.

  • Stayed March 2017, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jamsimsafc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 6 days ago
Dear Guest,

Thank you for sharing your recent experience on TripAdvisor.

Realizing the importance of Wi-Fi and ensuring of a seamless signal strength, we are in the process of upgrading our internet system which will significantly increase the internet bandwidth. We will continue to monitor closely and see what other enhancements can be made based on continued guest feedback

We do hope to welcome you back to show you our commitment to service excellence.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
130 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

This is me and my husband first time in Penang. After reading a lot of hotel's review i picked this one and im not disappointed. We went to Penang because my husband had a nose operation at penang adventist hospital. First 2 night we stayed at hotel right in front of the hotel out of convenience. After my husband finish with the operation we moved to G Kelawai for recovery. We have the club room, so our check in is upstair and very smooth. We went to the cocktail hour at night and the manager ask about my husband operation cause my husband still wearing bandages and stuff. Well when we get back to the hotel we got a fruit basket from the hotel with the get well soon card. So thoughtful.
Room: cool room with awesome bathroom. They have very nice and deep bathtub. AC is cold, a lot of pillow option. The tv is big but need more movies channels. Overall comfy.
Breakfast: great spread of breakfast. Eggs station, waffles, pastries, and others. Even have a chocolate fondue machine with marshmallow. The service here is very awesome also cause 1st day of breakfast i ordered 4 plain scrambled eggs and 4 boiled eggs and for the following morning they always remember our order. They even take off the shell from the boiled eggs... love love love.
Room service: order room service twice. Both are fast and the food are good and plentiful for hotel's food.
Pool: cool looking pool on the top of hotel oversee Penang. So pretty. Get a lot of sun also.
Lounge: services again are very awesome during the cocktail hour. Always make sure everything is fully stock. The food and drink spread is pretty complete.
Service: Awesome Awesome Awesome!!!!!!
Location: right between 2 malls so very convenient to get food and shopping.
Overall very great stay and definitely coming back!!!
Thank you for such a wonderful service

Stayed February 2017, travelled with family
Helpful?
Thank Atshaali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 6 days ago
Dear Guest,

Thank you for choosing us as your preferred accommodation in Penang and sharing your wonderful review on TripAdvisor.

We are always pleased to hear that our guests were impressed with the services as well as the quality of the hotel facilities and we are lucky to have such wonderful associates who work very hard to provide great guest experiences at all times.

We do hope to welcome you and your husband back in the near future.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

In my humble opinion the staff at a hotel make the key difference when you are trying to differentiate between luxury hotels like the G and the rest. We were looked after at breakfast so well by Mr. Lahkesh up on 24 at the Executive Lounge. He was very attentive and informative about Penang. This is a very professional, enthusiastic and competent individual and the hotel should be happy to have him on the team. The rest of the staff on 24 should also be highly commended. Cocktail hour can get busy up there and the team effortlessly made us feel so well taken care of. Also, Ms. Jasmine at the front desk was most helpful and professional steering us so well to the nearby hawkers for a fun meal and explaining how to get around Penang. Other than that the G is a classy operation with a beautiful rooftop pool, excellent rooms with gorgeous bathrooms (and a view no less!) and a sophisticated understated look to the decor.

  • Stayed March 2017, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Travelerski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this review, 6 days ago
Dear Guest,

Thank you staying with us at G Hotel Kelawai and posting your positive feedback.

We are always pleased to hear that our guests were impressed with the services as well as the quality of the hotel facilities and we are lucky to have such wonderful associates who work very hard to provide great guest experiences at all times and due recognition will be extended to Lahkesh & Jasmine

Once again thank you and we do hope to welcome you back in the near future.

Kind regards

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about G Hotel Kelawai

Property: G Hotel Kelawai
Address: 2 Persiaran Maktab, George Town, Penang Island 10250, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in George Town
Price range (per night): RM419 - RM711
Hotel Class:5 star — G Hotel Kelawai 5*
Number of rooms: 208
Official Description (provided by the hotel):
G Hotel Kelawai tagged as "Style...Redefined" is where iconic design and cutting edge lifestyle set the stage for exclusive and extraordinary experiences. The hotel houses rooms that are uniquely inspired by innovative design to create energizing space for guests to play or work by day or mix and mingle by night. In addition to that, it will also accommodate three trendy and stylish food and beverage outlets - Spoon; a coffee house, 2PM; lobby lounge and Gravity; a 24th floor rooftop bar that are set to fulfil guests' gastronomic appetites. There are a total of 208 rooms namely 143 Deluxe rooms that are 35sqm, 20 units of Executive Room at 35sqm, 43 units of Executive Premier at 45sqm and 2 units of Executive Premier Suite at 82sqm of which all are crafted to be elegant yet casual. The rooms aim to personify an opulence that is bespoke from its clean architecture, to its interior design and even the thread count in the sheets. Feel right at home, and at the same time, in worlds apart. For the first time, G Hotel is proud to introduce the Serta Bed, the world's best mattress, providing superior support for the best sleep experience ever. In addition, Herman Miller work chair, designed for comfort, inspired by innovation & created for the environment. Amongst others, Appelles products for your showering comfort, 55" Smart LED TV, infinity swimming pool & many other new services and products to complement your stay. Also to make your stay better, G Hotel Kelawai offers a fully equipped gymnasium, business centre and roof top infinity pool. The gymnasium also allows you to use state-of-the-art equipment to break that sweat. You can enjoy the scenic view while working out with our personal trainers should you need any assistance or guidance. For those who have the love for water, the infinity pool on the 24rd floor gives you a chance to take in what Penang has to offer while having a dip. Fathom in the picturesque Penang when you go for a swim as there is a 360° view of the island including the view of the iconic Penang Bridge. At the same time, guest can enjoy a night out with drinks to match and view that intoxicate at the rooftop bar - Gravity. Poised at a vantage point, visit the pinnacle of luxury and bring your lifestyle to the peak with panoramic views of Penang's heritage past. Jive to the coolest tunes, sip on the newest mixes and party the night away. Make your special event a memorable one with the meeting facilities available. For small groups such as company meetings, there are classroom seating rooms being named 'Forum'. They can be used for separate functions or events that are organized by different organizations. If there is a large group gathering, these meeting rooms may be combined for a bigger space in order to accommodate everyone. Meanwhile, the business centre gives guests a chance to go online and do daily tasks. Excite and awaken your senses at our cafe - Spoon that plays host to a myriad of cuisines. Whether it is a casual brunch or a quiet dinner for two, enjoy a wide variety of food cooked fresh. With no compromise to quality ingredients, embark on a culinary adventure set to tantalize your taste buds with culinary fare from around the globe. Carefully crafted and delicately decorated, the lounge - 2pm is the spot that appeals to everyone. Whether it is a cup of freshly brewed coffee with a quiet book, or maybe something stronger to take the edge off after a long day, the lounge is poised to appeal to all. So sit down, relax, and live in the moment in your own cosy and quiet spot. G Hotel Kelawai is located at the prominent location on the bustling Jalan Kelawai, noted to be one of the busiest streets in Penang. Jalan Kelawai is famous for a diverse array of attractions ranging from traditional temples and local eateries to upscale restaurants, boutiques and jewellers. Located within walking distance from the hotel, Gurney Plaza and Gurney Paragon, just about everything Penang has to offer is right at your doorstep for unimaginable convenience. Within mere minutes is also Gurney Drive, home to the congregation of roadside iron chefs. Allow these local fare maestros to take you on journey of gastronomical proportions and sample almost all that Penang is famous for. Open for 24 hours round the clock stomach stuffing, you'll be screaming for reprieve before the week is out. ... more   less 
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Also Known As:
G Hotel Kelawai Penang/George Town

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