Booked this place because it's rated highly on TripAdvisor.
The location of the hotel is very good. Just a 2 mins walk from Gurney Plaza and Gurney Paragon with lotsa food and shopping choices. The staff were helpful and polite. Rooms were comfortable with good amenities. Buffet breakfast was good and cheap (RM30 per adult and half price for kids above 7yrs).
However, the cleanliness of the room and quality of housekeeping leaves much to be desired.
When we entered our rooms, you could still see dirt and hair on the floor and carpets, especially the bathroom floor.
On our first morning, we were out from 8am till 2pm and requested for the rooms to be made up when we left. However, this was not done when we returned at 2pm and I was extremely annoyed because I was rushing to bathe the kids and put them down for their afternoon nap. In the end, I got housekeeping to clean the bathrooms first and return in the evening to vacuum.
I don't think I will return to this hotel simply because I can't accept the cleanliness standard here. Pity because everything else was ok. More
- Free Wifi
- Free Parking