I checked in on January 22nd 2023 and got a free upgrade to the suite room. Was a great experience and for sure most likely will come back to this hotel when visiting Penang in the future.
Breakfast was good, free water refill on the hall.More
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shxt hole. Noisy as fxck, dirty as fxck. Come and visit if you want to experience nightmare.
Don't call your name as if it represents Penang, total shameful and scams for the island. Get the name change or just shut it down.
I will certainly report this hotel to the relevant department as fraudulent.
Dear YeanMAS,
Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang.
Sincerely,
Cecilia Assistant Front Office Manager
Paid RM300+/night for such small room.
Only one staff to handle the checking in/out and parking ticket validation.
The cleanliness of the toilet was just bad. Could see the stains inside the toilet bowl clearly and found hair on the floor, on the wall.
Took some time for hot water and there were times none at all.
Bad odours inside the closet.
Stains on the bedsheet (the bed and pillow were comfy tho)
* Credit to the staff named Nicole for being attentive and patient to the long queue of the guests.
Location wise is convenient, walking distance to 1st avenue, Chowrasta area, nasi kandar Deen Maju, Hin Bus Depot, etc
Dear MaryJay1710,
Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang.
Sincerely,
Cecilia Assistant Front Office Manager
No hot water. Couldn't sleep all night long because the noisy sound from the room above. I don't know whether they were a group of family or what. From 10 pm until 3 am, they kept running or walking. The sound of foot steps were so terrible...
Dear ,
Thank you for taking the time to share this review with us. Kindly rest assured that your feedback and experience will be shared with the respective departments where the necessary improvements to our service standards will be made.
Best regards,
The Management of hotel Neo+ Penang
The hotel was built in 2015. In 7 short years, it is certainly not well maintained. The carpet leading to my room was badly stained and no efforts to clean it. During our stay, the safe box did not work and a technician came twice and finally replaced the batteries. Also the door kept locking us out. Again discovered was battery problem. Also it is impossible to reach housekeeping if you need help.
Must go to the reception which is usually manned by one staff. Security is lax as anymore can take the lift to your room. One good thing about this place is outside the hotel is a old coffee shop that sells good food at local prices. The mixed vegetable rice is a hit. It starts selling at about 0930. The toast bread stall outside the coffee also sells good toast. The Hor Fun stall is good also. The char kway teow stall is so so only. I ate there for 5 mornings. Coffee shop closes at 1430.
Greetings from Hotel Neo+Penang!
Thank you for your review and we greatly appreciate your constructive feedback. Rest assured that our management has looked into the issues raised and my profound apologies for the negative impression reflected on this occasion. Every effort is being made to ensure our guests’ experience is seamless and it seemed that we had failed this time. We greatly appreciate your kind patronage and look forward to welcoming you back for a more delightful stay in the near future, if you will give us another opportunity.
The Management of hotel Neo+Penang
I submitted a preregistration form that the Neo had emailed to me and spent 20 minutes at the registration desk anyway. Staff was neutral, businesslike. No hot water in my room upon check in nor upon waking up the next morning. Two cold showers. No excuse for messing up the basics.
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. I'm pleased we were able to make things better and I hope we see you again soon.
Best regards,
The Management of hotel Neo+Penang
