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All reviews f b nice bed lobby area pleasant stay reception counter penang wifi couch pop
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18 - 23 of 312 reviews
Reviewed 7 August 2019

Satisfied with the service and food during my company dinner at Ixora Hotel. Staff was very friendly and helpful. After dinner I also stay at Ixora Hotel. The room that I book is Pool Access. Good price and include delicious breakfast.

Date of stay: July 2019
Trip type: Travelled on business
Thank Zheehui0411
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Moses P, Manager at Ixora Hotel, responded to this reviewResponded 13 August 2019

Dear Zheehui0411 :

Warmest greeting from Ixora Hotel

Thank you for choosing us during your company dinner.
We are delighted to know that you had memorable experience during your recent visit.
Such compliment will definitely shared with our team member for theirs hard work.

We can't wait to have you back with us

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2019

I stayed 2 nights with family and initially they proposed 2 bedroom room, and i can add additional bed upon arrival. But during check in, they said no additional bed available. Had to waste time on this matter. We also had to wait very long for the dinner to be served on that Saturday night. Lacking of manpower was the reason. I strongly dont recommended this hotel if you have no choice. Breakfast is so and so, nothing great. Had to wait long for food to be refilled, if you come late before 10am.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank SirusVirusNathen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Moses P, Manager at Ixora Hotel, responded to this reviewResponded 13 August 2019

Dear SirusVirusNathen :

Warmest greeting from Ixora Hotel

Thank you for sharing your stay experience with us
It's regrettable to know about the unpleasant experience during your stay with us. Please do accept ours sincere apologize for such incident happened. Improvement action had been taken placed.

We are looking forward to your continue support in the near future.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2019

Ixora Hotel is located near Perai Industrial Estate, which is a big plus for business travelers. The hotel is adjacent to Megamal Pinang, and a short drive from Sunway Carnival Mall.

Meanwhile, my room is very spacious and comfortable. I like the fact that each room has a smartphone which guests can use as a useful travel guide.

As for recreation, Level 2 is beautifully landscaped with an urban garden and a pebble walk. The infinity pool provides a scenic view. In addition, children will be thrilled by the splash pool with a water slide.

Room tip: Ask for a room that gives access to the Library Lounge. Evening cocktail is served here.
Date of stay: June 2019
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank penangfoodforthought
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Moses P, Manager at Ixora Hotel, responded to this reviewResponded 4 July 2019

Dear penangfoodforthought :

Warmest greeting from Ixora Hotel

Thank you for your precious time to drop us a review.

We are delighted to know that you have enjoyed our facilities during your recent stay.
Your satisfaction during your stay is great important for us. We had shard such compliment to our team member.

We looking forward to welcoming you soon

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2019

Originally we booked for 3 nights only, but decided to extend our stay for another 3 nights as we found the hotel well worth our stay. Reception staffs were friendly and helpful and much appreciated for upgrading our room to a deluxe one, with a comfortable nice firm bed. Room was quite spacious and equipped with all the basic necessities. The hotel also has free parking at basement and just validate your parking ticket at front desk. Pacific shopping mall is just next door and there are a few money changers shop in the mall too.
The only cons is the professionalism of the housekeeping staff. Upon our check-in into our room, I found the writing desk and coffee table were stained and dirty. Very tiny ants were seen crawling on the bed side table onto the bed. And on a few days when we return to our room at almost 2 pm, our room has not been tidy yet. When we returned to our room one night, we found that there's no toilet rolls at all, that's quite ridiculous!! At times we even has to ask for bottles of drinking water replacement.
I felt sorry for the housekeeping staff as they are quite ignorant and most probably not been properly trained by the management.
Overall this is a nice place to stay.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ann K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Moses P, Manager at Ixora Hotel, responded to this reviewResponded 26 June 2019

Dear Ann K :

Warmest greeting from Ixora Hotel

Thank you for sharing your experience during your stay with us
We regrettable to know that housekeeping area had been failed to provide you with the services which your rightfully deserve. Please do accept our sincerely apologize. Such matter had been brought into the attention needed for improvement action. Thank you for the unbiased feedback of the area we did well.

We truly hope that you will allow us another opportunity to serve you again whenever you are at this area.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2019

We had breaking our fast at Ixora Hotel Penang, the food was excellent tasty and worth for the money. The main highlight is the whole lamb which very juicy and well done.
With the action stall combination we feel that this was one of the best buffet dinner for Ramadan. Kampungku style of food was very deeply inside our heart.

Good and well done Ixora Hotel Penang. We will come back again during this Ramadan month.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Service
Thank travelmanis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Moses P, Manager at Ixora Hotel, responded to this reviewResponded 17 May 2019

Dear travelmanis :

Warmest greeting from Ixora Hotel

Thank you writing us this great review
We are delighted to know that you love our food on this special occasion.
Such compliment had been shared with all our Food & Beverage Team for their excellence job.
Million of thank you from all of us !

We are looking forward your continue support and experience the up coming happening at our café .

Thank You

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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