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“A good business hotel”

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Sunway Hotel Seberang Jaya
Ranked #1 of 4 Hotels in Perai
Reviewed 21 December 2016

Clean room, value for money hotel for business travellers. Suitable for short stay. Convenience access to restaurants and bars, easy to get food. Serve decent breakfast and selection is good enough to guests.

Room Tip: Good choice in Seberang Jaya
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  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Service
Thank Jessie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Director of Sales at Sunway Hotel Seberang Jaya, responded to this reviewResponded 27 April 2017

Dear Valued Guest Jessie T,

Warm Greetings from Sunway Hotel Seberang Jaya!

Thank you for taking the time to review your stay on our Trip Advisor. We appreciate the valuable time you have taken to provide us your feedback on our hotel.

We are delighted to learn that you enjoyed your stay with us. It has always been our mission by providing the best possible hospitality and services to our guests. We are pleased to learn of your stay and the compliments on our staff will be shared with the team.

We do hope to welcome you back to Sunway Hotel Seberang Jaya!
Please feel free to contact our reservations team at +604 370 7788 or email shsj.reservations@sunwayhotels.com for the best available rates.

Thank you and take care.

Best Regards,
Mr. P. Nagaswaran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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32 - 36 of 274 reviews

Reviewed 19 December 2016 via mobile

After an ordeal at the Grand Alora in Alor Setar, we decided to look for a hotel of acceptable standards just for a night before our journey back to Kuala Lumpur. Something descent and safe, something we could stay and not have to be worried over the night. Need not be our usual 5-star rated so long it is descent for a good night sleep.

Using Booking.com we were able to find a hotel of descent review standards and at the last minute. Being a school holiday and all, it was not easy looking for one. Rated as 4 star, this hotel located in Seberang Perai is about 15-20 minutes drive from Penang was an ideal stop over for us. There are many restaurants and shops within walking distance from a simple 24 hours eateries to the more upmarket steak house. Not far from here is also a huge shopping mall that has all the retails set up for your needs.

The hotel itself is not one of those really grand hotel that has majestic entrances with granite-marble finishing. Nevertheless, we were greeted promptly and service was very efficient. They found our booking and made arrangements for check in and baggage delivery almost immediately despite having a crowd to deal with. Parking here is easy and aplenty.

Although we were booked for the club floor, we were placed on the lower floor citing that they were trying to accommodate our request for an adjoining room. Minibar were complimentary and the room came with a complete set of accessories with robes, slippers, towels etc. in terms of quality, I would say the items were of mid-range and pretty standards. Beds were comfortable and the fittings were clean.

The access to the 15th floor was a bit of problem as the keycards they gave us did not gave us access. Had to go down to reception several times to get that sorted. The "club lounge" was a long stretch lounge which had only tables and chairs for dining, but no sofas. They serve late tea and is managed by one of their staff. The staff is extremely courteous and served us well. The selection of food was nice but were mainly finger foods. Similarly, breakfast was served pleasantly by the staff and the food selection was edible. I left my glasses there, and the staff were honest and quick to deal with lost items.

On the overall, the experience in this hotel has been rather pleasant and the services are expected of a 4 star hotel. However. As along term stay hotel, this may not be a choice hotel. Service is good and you can expect a good night stay here. So, what is not so good about this hotel?

1. Despite rising up to more than 15 floors, the hotel has only 2 passenger lifts. It is usually crowded and waiting for your turn can be a long wait. Also, waiting to get down from your room floor to the lobby can a bit of a wait.
2. The hotel is rated as 4 stars and the reason is because it does not have a swimming pool. For people having kids, not having a pool is a no-no.
3. The gym is dated and ill equipped. I really was not impressed here and was hoping for better.

Other than this, the hotel is fine.

Stayed: December 2016, travelled with family
Thank tkzrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2016 via mobile

1) Hotel room rate is reasonable when booked via Trip Advisor.
2) Convenient & cloae-by to Sunway Carnival Mall.
3) Rooms are clean & well maintained.
4) Ample of parking space.
5) Many good stalls surrounding the hotel premise. Looking for food at ease

Stayed: December 2016, travelled with family
Thank JuanJuanCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Director of Sales at Sunway Hotel Seberang Jaya, responded to this reviewResponded 27 April 2017

Dear Valued Guest JuanJuanCS,

Warm Greetings from Sunway Hotel Seberang Jaya!

Thank you for taking the time to review your stay on our Trip Advisor. We appreciate the valuable time you have taken to provide us your feedback on our hotel.

We are delighted to learn that you enjoyed your stay with us. It has always been our mission by providing the best possible hospitality and services to our guests. We are pleased to learn of your stay and the compliments on our staff will be shared with the team.

We do hope to welcome you back to Sunway Hotel Seberang Jaya!
Please feel free to contact our reservations team at +604 370 7788 or email shsj.reservations@sunwayhotels.com for the best available rates.

Thank you and take care.

Best Regards,
Mr. P. Nagaswaran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2016

a simple, clean and great place to be. value for the price. very comfortable bed with comfortable work area and most importantly very clean bathroom. Distant away from George Town. Quite a number of restaurants nearby

  • Stayed: June 2016, travelled with friends
    • Location
    • Rooms
    • Service
Thank dharroshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Director of Sales at Sunway Hotel Seberang Jaya, responded to this reviewResponded 27 April 2017

Dear Valued Guest Dharroshan,

Warm Greetings from Sunway Hotel Seberang Jaya!

Thank you for taking the time to review your stay on our Trip Advisor. We appreciate the valuable time you have taken to provide us your feedback on our hotel.

We are delighted to learn that you enjoyed your stay with us. It has always been our mission by providing the best possible hospitality and services to our guests. We are pleased to learn of your stay and the compliments on our staff will be shared with the team.

We do hope to welcome you back to Sunway Hotel Seberang Jaya!
Please feel free to contact our reservations team at +604 370 7788 or email shsj.reservations@sunwayhotels.com for the best available rates.

Thank you and take care.

Best Regards,
Mr. P. Nagaswaran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2016

Comfort king bed and clean bathroom, carped floor, toiletries provided, rain shower, no bathtub and bathrobe, mini fridge, water heater and air condition working well. Free fast connection of wifi available in room and lobby, fast room check-in with friendly staff services. up to 4 star standard quality, but no swimming pool available.

Spacious outdoor car park available on site, no roof covered parking might cause inconvenience when raining day. Parking rate are free for hotel guest and must be validate from front desk every times before exit.

Located at strategy location, walking distance to shopping mall, shops, and restaurants.

Room Tip: higher floor for better view
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  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Yhteoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Director of Sales at Sunway Hotel Seberang Jaya, responded to this reviewResponded 27 April 2017

Dear Valued Guest Yhteoh,

Warm Greetings from Sunway Hotel Seberang Jaya!

Thank you for taking the time to review your stay on our Trip Advisor. We appreciate the valuable time you have taken to provide us your feedback on our hotel.

We are delighted to learn that you enjoyed your stay with us. It has always been our mission by providing the best possible hospitality and services to our guests. We are pleased to learn of your stay and the compliments on our staff will be shared with the team.

We do hope to welcome you back to Sunway Hotel Seberang Jaya!
Please feel free to contact our reservations team at +604 370 7788 or email shsj.reservations@sunwayhotels.com for the best available rates.

Thank you and take care.

Best Regards,
Mr. P. Nagaswaran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Seberang Jaya

Address: 11 Lebuh Tenggiri Dua | Pusat Bandar Seberang Jaya, Perai 13700, Malaysia
Phone Number:
Region: Malaysia > Penang > Seberang Perai District > Perai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Perai
Price Range: RM181 - RM274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunway Hotel Seberang Jaya 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Sunway Hotel Seberang Jaya is strategically located at the intersection of the North-South and East-West highways, and conveniently accessible via a 30 minutes drive from the Penang International Airport and Penang Island's main attractions. Situated in the centre of a vibrant hub, the hotel is within close proximity to the fireflies cruise at Nibong Tebal, which is mother nature's own mesmerising light show, St Anne's church, bird park and many other attractions. Within walking distance from the hotel is Sunway Carnival Shopping Complex with over 160 specialty stores, food and beverage outlets, cineplex and an amusement centre. Located on the upper floors of Sunway Carnival is Sunway Carnival Convention Centre. The largest pillar free convention facility on mainland Penang, offers event planners 20,000 square feet of flexible meeting space, accommodating up to 1,500 guests. ... more   less 
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Also Known As:
Sunway Hotel Prai
Sunway Hotel Seberang Jaya Perai, Penang

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