Premier king room still quite small compare to other hotel's standard room in the city. breakfast was basic. hotel a bit outdated and need better upgrades fast. you can hear and feel the tiles crackling sound when you walk on it. hotel car park 1st come 1st serve and usually full.
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Booking.com
average level hotel, some upgrading in works, currently they try the best to provide comfort for traveler.
update with the website to see if the maintenance/ upgrading work is complete or still in process for a better comfort.
surely disappointing breakfast.
the worst hotel i ever stay, my advice is if you wanna save your money go to hotel next door (tune hotel) or you can topup a bit to stay at grand borneo hotel. parking charged RM15 per entry. anything about this hotel was BAD, breakfast unacceptable. Poor management.
Dear Traveler,
We understand your frustration and sincerely apologize for any inconvenience we have caused you. Rest assured, we had addressed this issue as it is our goal to restore your confidence in our hotel. We hope to have the pleasure of serving you again in the future.
Air con not up to standard in terms of Coldness, toilet door out of order, exhaust fan inside the toilet not functioning, Safety box not functioning, lighting inside the room is out of the question, too dim, not suitable for guest who is on a job trip or family. No Wifi in the room, being informed can only be use in the lobby which is clearly unacceptable. Tv Channel reception also not watchable. Clearly the In charge person did not do his or her job. How can it release to be sold since there is so much problems in the room.
Front Office staff lack of customer service knowledge. Zero for attentiveness, Zero for sense of welcome.
Check in time is 2pm and above, as mentioned by the management and also the Front desk, but room not ready by 3pm.
Thumbs up for Porter, F & B , and House keeping staff, these people are way better of serving their room guest than the front desk.
Dear Valueable Guest,
We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.
No lock at the bathroom door. Shower doesn't have a place to put shampoo and shower gel. Dirty cups. Front desk experience was the worst and the hall way was creepy. No wifi in room.i hope the management will improve in the future.
Dear Traveler,
Thank you for staying with us.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.
It's not a place for those who wish to enjoy a modern minimalist ambience. Just by management statement of apology of inconvenient room atmosphere to upgrade appliances or details.
But we didn't experience something boring or bad things. Air con worked normal. Mouintain view was terrific. Hot water was available. Clean & fairly fresh. Housekeeping officer also cleaned up and replaced used things new.
Hotel backyard corridor access is fantastic connecting to mall. Culinary spots are numerous.
There were only 2 questions to management : wifi connection could only be accessed in lobby, and tv channel was added in Friday night while we stayed since Monday before.
Two
Dear Guest,
We sincerely apologized for the inconvenience that you have experienced. Updated, we are on the process of installing WIFI at all rooms & Upgrading TV Channel. Looking forward to seeing you again soon.
