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“New hotel with great service!!!” 4 of 5 bubbles
Review of Ming Garden Hotel & Residences

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Ming Garden Hotel & Residences
Ranked #17 of 89 Hotels in Kota Kinabalu
perak
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“New hotel with great service!!!”
4 of 5 bubbles Reviewed 21 March 2012

This is a new hotel . The rooms are with modern concept and huge. Service was awesome . The staff at front office , restaurant serve with smile and very friendly . Wifi service only at lobby and restaurant . If the hotel have wifi service at rooms , will be helpful .But the hotel is far from city and take 10min drive to water front.but they have free shuttle service . This hotel is suitable for airport transit , center to city and airport.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jayvk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, 23 July 2012
Thank you for your feedback jayvk,

We certainly understand that the surroundings of our hotel are important on the enhancement of your visit here specially the location as you mentioned.

We have a few suggestions to make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly upgraded feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn).

We suggest you grab spots at the 9am shuttle service and come back by the evening? If not taxis are easily ready at the city for about RM 10 - 15 per route to the hotel. Hope that helps in you moving around :)

We would also like to inform you that the hotel is located at the upcoming township of Kota Kinabalu - KK Times Square and Harbour City. We hope by the time you're back to spend the nights with us all these shopping avenues and prime business facilities are available for you.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels and see you around :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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391 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Swedish first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 20 March 2012

good-
the hotel is new and clean. there are many selections in the buffet breakfast which is really good and tasty except for the cold meat salad which was a bit sour and not fresh.

bad-
only basic toiletries provided for hotel guest (soap, shampoo and shower gel). when asked for toothbrush and toothpaste, the housekeeping said they don't have them which is very disappointing. sandal is provided but it was too small, more like children size. the worst thing is that the toilet sink was clogged and there is no lock for the toilet door.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Kadyus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this review, 12 May 2012
Thank you for your feedback.

We appreciate the compliments received on the cleanliness of our hotel. We’re glad that you enjoyed our food selection and taste in our All Day Dining restaurant. The hotel does provide basic toiletries including toothbrush and toothpaste. We would like to apologise that we have failed to fulfil your request toiletries request and kindly be informed we do provide basic toiletries including toothbrush and toothpaste for future reference. We have taken note of your comments and will address this issue to the respective departments.

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hong kong
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

This hotel, and several other high-star properties nearby, are stuck in an incomplete and uninviting urban development area an impossibly tiring and tedious walk from the city's downtown centre and waterfront. If the hotel intends to become a prime convention hotel, this will not inconvenience delegates. Ordinary visitors need to use the hotel's hourly but erratic shuttle bus services to various downtown drop-off points; the alternative is relatively expensive local taxis. During this area's re-development phase, arrival at the entrance to the hotel requires vehicles being driven circuitously round the back of the hotel, over speed bumps and through a decline, all of which gives the hotel an off-putting initial image of bad planning.
However, until the area is fully developed, the advantage for bargain-seekers is the favourable room rates offered via internet agents and at the front desk.
Most rewardingly, the hotel's modern-casual coffee shop offers vast top-rate breakfast buffets (included in room rates) and its dinner menu featured some Middle East-influenced dishes with gourmet pretensions and appearances that were inexpensive culinary pleasures. Study the menu's photographs to whet an appetite for fine hotel fare.

  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank barry f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this review, 24 May 2012
Thank you for your feedback.

We appreciate your positive appreciation towards our main outlet Golden Dew Bistro and its quality of food and varieties. In regards to your feedback on our location, we certainly understand that the surroundings of our hotel are important on the enhancement of one’s visit here.

We are pleased to inform you that the hotel is located at the upcoming township of Kota Kinabalu where big shopping avenues are building up and are targeted to be completely developed by next year. It is also located about 5 minutes’ drive/ 10 -15 minutes’ walk from the shopping and commercial district.

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 2 March 2012

Well the hotel is new, and it is pretty pricey and could be same level as Promenade hotel and Le Meridien, but the location is bad. There's nothing to go around with. Yes it is not that far from water front, you have to walk about 10 minutes to get there but you have to cross some huge 4 lane trafic to get there.
I do not think I would recommend this hotel, unless you are merely going to spend all your time relaxing in the hotel.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Fr0ggi3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this review, 12 May 2012
Thank you for your feedback.

We certainly understand that the surroundings of our hotel is important on the enhancement of one’s visit here in the hotel. To make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly added feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn).

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 March 2012

I travel to KK every month and my friend told me a Ming garden just open in Dec, so I decided to make my frist visit there. The style "looks" morden but the facilities in the room is bad. First, I expect a new hotel should have WIFI service in the room but they have cable internet only. In the bathroom, the shower tape is broken (check the photos) and I have to keep push the bottom to make sure the water come out !

As the hotel siting next to the high way and no walking path for you to walk out to the town. The hotel provide shuttle bus to the town in every 2 hrs only ! And you must book in advance, as it is 12 seaters bus.

  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank pachkuwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this review, 12 May 2012
Thank you for your feedback.

We sincerely apologise that such defect have occurred in your room. We have communicated these issues to the respective departments for their further action. We shall work on our maintenance program with full commitment to ensure our guests are happy with the facilities in the hotel. As connectivity becomes a necessity in our current high-tech lifestyle, we have installed both options for Cable & Wi-Fi (selected rooms) in the hotel. Unfortunately your assigned room is installed with cable connection only. To enhance your stay, you may request for rooms with Wifi Connection in future.

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ming Garden Hotel & Residences

Property: Ming Garden Hotel & Residences
Address: Lorong Ming | Jalan Costal, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Kota Kinabalu
#9 Luxury Hotel in Kota Kinabalu
Price range (per night): RM201 - RM371
Hotel Class:4 star — Ming Garden Hotel & Residences 4*
Number of rooms: 600
Official Description (provided by the hotel):
Ming Garden Hotel & Residences welcomes you with warm Sabahan hospitality. Situated near the junction of several thoroughfares, our strategic location along the Coastal Highway allows fast access to Kota Kinabalu's central business, commercial and places of interest. Located within minutes from the airport, main bus terminal and jetty, this hotel is indeed the ideal choice of accommodation for business and leisure. ... more   less 
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Also Known As:
Ming Garden Hotel & Residences Kota Kinabalu, Sabah

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