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All reviews renovated room swimming pool tanjung aru beach rooms are clean kk kota grab
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Reviewed 14 February 2020

Good points- The check in was smooth and the room at the 3rd floor was comfortable and clean. The water pressure was good when showering.

Weak points- At the reception when we ask about the free shuttle bus service, we were told we missed the "last bus" ,it was around 6.20pm at that time. We went out to eat by catching a Grab and return from Centre Point shopping complex around 8.45pm by Grab. When we got back and read the free shuttle bus schedule, apparently there was a free shuttle service from the hotel at 9pm and pick up point at Centre Point at 9.15pm or 9.30pm, that made me a bit annoyed of not been advised clearly at the reception.

Room tip: the rooms are quiet even at 3rd floor
Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank francisgoh777
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 January 2020

We really enjoyed our stay in the palace hotel, everything was perfect especially the stuff was really patient and helped us with all the questions we had!! We also enjoyed the nice variety of the delicious breakfast! Thank you for everything!!

Date of stay: January 2020
Trip type: Travelled with friends
Thank Climber141839
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 December 2019 via mobile

We booked 2 rooms just a few days before our travel. We got a very good rate, free upgrade and also late check-out. Staff was very polite and accommodating. Hotel was comfortable....good buffet breakfast, nice pool, excellent gym. Good value for money

Date of stay: December 2019
Trip type: Travelled with family
Thank sunalim2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 December 2019 via mobile

We have ones again been welcome to the house we love in KK. We are being taking care of by the staff with love and care. We really feel like home. Excellent food for breakfast and high tea in the afternoon serving with art and tast. Shuttle service very good. The drivers are careful and professional. Pool good and the service in pool area very good. House keeper do a great job in the morning room is frech and tidy for 1000. This hotel is highly recommended. In our opinion no one.
Bruse and Sylvia travellers. Seen more than 60 countries and hotels.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Bruce N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 September 2019

2nd stay for me here and I would stay again. Wife and I stayed in room 217 Sept 7th and 8th. Check in with no problem due to excellent staff at reception. Room very clean and comfortable. Breakfast which came with room very good with many choices of asian and western. Also they will make eggs to your request in the morning. We had dinner at the hotel on 2nd night, service and food excellent. Yes, a little bit out of CBD down town, but they do have a free shuttle into CBD and back, ask for the scheduled times that it runs and picks up. Only negative thing I will say is they need to install new carpet in lobby, and do some painting on exterior. Keep up the good work Palace.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank EricOhioUsa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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