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Reviewed 28 August 2018 via mobile

Our family stayed in Pacific Sutera for 5 nights during summer peak season. The environment of the hotel is nice. During summer, Have quite a number of tour groups staying in this hotel. The room is ok, swimming pool is fairly good for kids coz there is an inflatable water slide. There is a mini private beach but not for swimming. Breakfast is fair, eating utensils and the tables are usually a bit dirty. For the location, we tried to walk slowly to Centre point with small kid and it takes about half an hour. So the only way to go to town centre is by taxi. However, the hotel is very near to the airport, just 15-20 mins by taxi.

Date of stay: August 2018
Trip type: Travelled with family
Thank PujaTarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 29 August 2018

Dear PujaTarun,

Thank you for choosing Sutera Harbour Resort as your preferred stay in Kota Kinabalu. We hope the 5 nights spent with us have been relaxing and comfortable. We are always grateful to bestowed with the beauty of mother-nature surrounding every corner of our property and we hope that you and your family have managed to experience a piece of paradise. We are glad to learn that your kids have managed to have an enjoyable time at our swimming pools and playing on our water slides. We would like to thank you for bringing to our attention the areas that could use some tender loving care as we are always looking for ways to improve customer satisfaction. Rest assured, we value your feedback and recommendations and we will rectify the issues mentioned immediately. Nonetheless, we hope that you and your beautiful family have managed to create some incredible and unforgettable memories along the way that could last a lifetime. Please follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest highlights and happenings here at Sutera Harbour Resort. We look forward to welcoming you and your wonderful family back again on your next return.

Best regards,
The Management

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Reviewed 27 August 2018

Value for money and very enjoy for the kids. Suite for family trip because many activities you can experience. Who have children below 12 years old also can have fun in the kiddies club. I personally want to celebrate my anniversary here and if we want to have family gathering, I will suggest this resort.

Room tip: Higher floors have good view
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank tersan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 29 August 2018

Dear tersan2018,

Thank you for taking the time to write us a review. It has been our pleasure to have served you and your wonderful family at Sutera Harbour Resort during your time with us. We hope that you family have managed to experience the best comfort and luxury during your stay. We are indeed a huge property with a wide variety of activities and facilities to keep all our guests well entertained and accommodated and we are thrilled to learn that you and your kids have managed to do just that. We are excited at the opportunity of you wanting to celebrate your anniversary with us, rest assured we will do our very best to make it an unforgettable one. With all our warm and friendly employees always ready to serve you to the best of their abilities, you will definitely receive the best treatment that you deserve. Do follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to welcoming you and your beautiful family back once again on your next visit to Kota Kinabalu.

Warm wishes,
The Management

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Reviewed 26 August 2018 via mobile

With my husband traveled in here.
We had a lot of good experience.
In the pool and beach and specially on the cruise.
That was awesome. With sunset and food and dancing time.
If i can go back to choice, I will choose again.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank OUNJIN P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 29 August 2018

Dear OUNJIN P,

Thank you for choosing Sutera Harbour Resort as your preferred stay in Kota Kinabalu. We hope that you and your husband have managed to experience the best relaxation time during your stay with us. We are glad to learn that you have managed to indulge in some incredible experience with us, especially lounging at our wonderful swimming pools and enjoying our F&B outlets as well as the dancing time that came along with it. We hope our warm and friendly employees have served you well to the best of their abilities as it is always in the best interest of all our guests that they experience the most luxurious and comfortable time during their stay with us. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to the opportunity of welcoming you and your husband back once again on your next return.

Best regards,
The Management

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Reviewed 26 August 2018 via mobile

We spent 5 nights at club view room.
Before staying we understood Magellan was huge hotel and did not expect enough hospitality like one served by small hotels.
But we could enjoy and relax with very professional services with smiles of all staffs at club lounge.
Actually, we had a small issue of hot water at bathroom, but they could manage immediately!
Our most impressive thing is not about facility, but their hospitality and service fore sure!

Date of stay: August 2018
Trip type: Travelled with family
Thank Safari407433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 29 August 2018

Dear 徹 木,

Thank you for taking the time to write us a review. It has been our pleasure to have served you at our wonderful Sutera Harbour Resort during your 5 nights with us. We are indeed a huge property with a wide variety of activities and facilities to keep all our guests well entertained and accommodated. We hope that you have managed to experience all the beauties of mother-nature along with the spectacular views she has to offer right from the heart of our resort. We are always proud of all our warm and friendly employees and we are thrilled to learn that they have served you well to the best of their abilities. Here at Sutera Harbour Resort, it is always in the best interest of all our guests that they receive the best treatment that they deserve, so we hope that you have managed to experience a sense of luxury during your time. Do follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to welcoming you back with arms wide open on your next visit to Kota Kinabalu.

Warm wishes,
The Management

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Reviewed 24 August 2018 via mobile

Cannot speak more highly of this resort and their staff. Everything about the hotel and facilities was excellent. We stayed in the club area and the staff could not have done anymore to ensure that our holiday experience was perfect! The kids club was exceptional and offered a great range of activities from feeding fish in the marina to making batik artworks. The breakfast buffet was extensive and offered many different types of cuisines to suit every taste, the doughnuts were a particular hit with our kids! The other food outlets on the resort were excellent, particularly the Italian restaurant and the dim sum restaurant. We had problems with a flight cancellation while staying at the Magellan Sutera and the staff went out of their way to speak to the airlines and help us come out with a satisfactory solution.
The North Borneo railway which is a partner of the resort, while expensive, was also excellent and a nice way to see a little more of the local area.
We can’t wait to make our next trip back!

Date of stay: April 2018
Trip type: Travelled with family
Thank thewellmos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 29 August 2018

Dear thewellmos,

Thank you for taking the time write us a wonderful review of Sutera Harbour Resort. We are thrilled to learn that you and your beautiful family have managed to experience an incredible holiday on your visit to Kota Kinabalu. We are glad to learn that you enjoyed all the activities and facilities that our resort offers. We are always proud of all our warm and friendly employees, and nothing puts a smile more on all our faces than knowing that they have gone over and beyond to accommodate all your needs with the best service that you deserve. We are happy to learn that all our F&B outlets have satisfied your inner cravings and that your children were happy with our doughnuts. We hope that you and your wonderful family have managed to create some unforgettable memories along the way that could last a lifetime. We would like to personally invite you follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest promotions and highlights here at Sutera Harbour Resort. We look forward to the opportunity of welcoming you back with loving arms on your next visit to Kota Kinabalu.

Warm wishes,
The Management

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