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James A
Montpelier, Vermont

Fine Hotel; Friendly Staff

4.0 of 5 bubblesReviewed 30 Dec 2019
We had a three night stay. The room was clean and freshly appointed. Fluffy white sheets and pillows. Very comfortable. The staff was helpful and attentive. Well located with lots of shops and restaurants nearby. Very reasonably priced for the quality of the accommodations.
Date of stay: November 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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View more hotels in Kota Kinabalu
Reviews (652)
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Traveller rating
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All reviews gaya street sunday market boutique hotel third floor location is excellent short stay stayed here for nights comfortable stay spacious room shopping mall kk kota waterfront borneo convenience
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24 - 29 of 652 reviews
Reviewed 12 December 2019 via mobile

First time stay. Love the hotel. It’s clean and with nice Christmas Deco. It look super cute with the colonial beauty. During check in, I have requested early check in which is at 12noon due to I had an event at 1pm. The lady at front desk was friendly enough to provide the room. They upgraded us to the new wing room. Room is clean. But it’s quite small though. Unfortunately the bath towel that are provided is smelly. I guessed it was smoke smell. Otherwise everything is perfect. Will be back by Jan 2020 to KK. Will definitely stay here again.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Velle_san
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2019 via mobile

This Hotel is old but convenient to go anywhere around the city.
and value for money.

especially This hotel is located at Gaya st.
so You can go to Sunday Market there is infront of Hotel.
You can go to famous and popular Reastrant at gaya st.

Date of stay: November 2019
Trip type: Travelled solo
1  Thank 845kumin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2019 via mobile

Even before I arrived I was impressed by the service.I emailed the hotel 2 weeks before my arrival to ask about day trips around Kota Kinabalu.Nora sent me a list of all the tours available and a good description of what each tour entailed and very kindly offered to book my tours.I did 3 tours and each one was great with good guides.I had a new boutique room which was large,very clean and contained everything I need for a comfortable stay.There are plenty of choices for breakfast which you choose from the breakfast menu.All the food I had was very nice.What makes the Jessleton hotel stand out from many hotels is the kind and friendly staff who work there and the attention to detail.If I were to visit Kota Kinabalu in the future the Jessleton hotel would be my first choice as the location and service are just perfect.

Date of stay: November 2019
Trip type: Travelled solo
2  Thank gary202020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2019

Stayed for the second time, this is certainly the place to stay if you are looking for a convenient location with great rooms in Kota Kinabalu. This time we stayed in their newly renovated rooms for 5 nights, the boutique category, stylish and comfortable. The staffs are friendly and very helpful. Love the wine area next to the lobby too. Amazing stay and will definitely return again.

Date of stay: November 2019
    • Value
    • Rooms
    • Service
Thank David_Mcld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2019

It is centrally located but KK has very little to offer a tourist in comparison to the rest of Borneo. Use the airport to get out of there. The Jesselton, a once famous hotel, is not a decrepit hole with nothing to offer the traveller. There was broken glass in the bathroom, 50% of the room had wet carpet from the overhead AC, and the water was brown. You definitely don't get the feeling of Hollywood here!

Date of stay: November 2019
    • Value
    • Location
    • Service
1  Thank 442jenk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesselton_Hotel, General Manager at The Jesselton Hotel, responded to this reviewResponded 26 November 2019

Dear Jen K,

Thank you for sharing your comments and we are sorry to hear of your less than satisfactory experience. Though the incident regarding the broken glass was being rectified immediately when informed, please accept our sincere apologies that we fell short of your expectation on this occasion and rest assured that your valuable comments were personally brought up to the attention of the departments concerned in order to make the necessary improvement.

Meantime, I would highly appreciate if you could connect with us at hkm@jesseltonhotel.com with more information regarding the wet carpet in order for us to investigate and follow up with you directly.

We greatly appreciate your kind patronage and hope your experience on this occasion will not mar your overall impression of the hotel. Your positive feedback on the hotel’s strategic location in the city is much appreciated. We hope that you will give us another chance to recover your impression of the hotel and look forward to a chance to welcome you back again.


Warmest Regards,
Michelle

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