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Biffro
London, United Kingdom

Tired hotel

3.0 of 5 bubblesReviewed 1 Aug 2023
We stayed in the Jesselton for two separate nights as part of a group tour with Intrepid travel. In summary, the hotel is looking a bit tired and some immediate improvements are needed to the first room we stayed in. We stayed in room 203 and the room smelt of stale cigarette smoke, and it is meant to be a non-smoking room.

The bathroom in our room was tatty with old, fraying towels. There was water leaking under the sink; possibly from the toilet, and the tiles by the shower had sunken in and were broken and grotty.

The safe in our room didn’t work and when we called housekeeping, someone came out and said there was nothing they could do to fix it.

One of the small windows in our bedroom had no handle on it and so we weren’t able to close the window.

The second room (115) was much better with no issues. The carpets and general decor in the hotel are looking a bit dated and the Wi-Fi was so slow and confusing with passcodes for different parts of the hotel.

The staff here were so sweet and helpful and made us a lovely packed lunch for breakfast when we left early one morning and kindly allowed us to leave our luggage when we went diving.

Sadly this hotel is a bit tired and dated and we wouldn’t come back as there are other options in KK at comparable rates.
Date of stay: July 2023
Trip type: Travelled with friends
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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All reviews gaya street sunday market boutique hotel third floor location is excellent short stay stayed here for nights comfortable stay spacious room shopping mall kk kota waterfront borneo convenience
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Reviewed 2 April 2023

We stayed in the hotel for one night whilst we stopped over in Kota Kinabalu. The facilities were very good, clean room, very comfy bed, good shower and a fancy colonial feel to the hotel.

The location is really good for Kota Kinabalu,neaf Gaya Street and we were there during Ramadan when night markets populate the streets around there with incredible food. No complaints at all for the hotel - fully recommend.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jack_B_4982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2023 via mobile

Jesselton 2.0.
We were excited to return after Covid restrictions where for 3yrs of zero travel.
3yrs do things to places and people I guess... anyway here's a run down..

+ve
- classic romantic
- warmth and cosy
- nice location
-ve
- nvr book on their website (got charged 2x the standard rate). @!!+#!!
- no concierge
- noisy staffs
- our room sucks
- jaded.

We'll skip this place when we are in town next time.

Will skip here next trip.

Room tip: Avoid booking online at their website. Price can be double. Also the rooms at the far corner (1st floor)...best avoid.
Date of stay: January 2023
Trip type: Travelled with family
1  Thank been_there1963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2023

The Jesselton Hotel is an old hotel that goes back to colonial times. It has been nicely renovated but as with most old hotels, the rooms are small. Other than the size, the rooms have all that you would expect including fridge and tea making. Nice furnishings and very clean. Breakfast is a little strange, you have to order the night before and it appears that the food is brought in from somewhere else. If not included, I would recommend that any guests have breakfast outside sampling traditional Malaysian cuisine. Location is excellent with Sunday markets outside the hotel and several shopping malls nearby. Surai Sabah Shopping Mall, one of the two biggest and newest in KK is just a 10 minute walk. An excellent place to stay when visiting Kota Kinabalu.

Date of stay: December 2022
    • Location
    • Sleep Quality
    • Service
1  Thank HW08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2022

Advertised as colonial, translates to old fashioned.. you have to order your breakfast in advance and specify at what time you want it, as the food is prepared elsewhere and brought covered in cling film. No on site restaurant anymore.
Staff helpful but hotel needs modernisation. Good location

Date of stay: October 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank foxylady23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2022 via mobile

We stayed here for 2 nights at the beginning of our stay in Borneo. Perfect location on Gaya Street for the weekend food markets and the Sunday Market.
Staff were very welcoming especially on reception.
The room was lovely, comfortable bed and spotlessly clean
Definitely worth a stay if you are in KK for a few days.

Room tip: Food market is on Friday and Saturday nights. Definitely worth a visit.
Date of stay: October 2022
Trip type: Travelled as a couple
Thank Cowards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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