We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Julie W
Denmark, Australia

Small hotel

3.0 of 5 bubblesReviewed 17 Apr 2024via mobile
Another faded boutique hotel in the very busy streets of Kota Kinabalu. Friendly service. Breakfast was not good and they didn’t provide what was paid for. Room was comfortable and functional. Hotel within walking distance to shopping centre.
Date of stay: April 2024
Trip type: Travelled with friends
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Team, Marketing at The Jesselton Hotel, responded to this review
Responded 22 Apr 2024
Dear Julie,

Thank you for sharing your feedback with us.

We're pleased to hear that you found our service friendly and the room comfortable during your stay. However, we're disappointed to learn that our breakfast fell short of your expectations and that there were issues with what was provided.

Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We hope you'll consider giving us another chance to exceed your expectations in the future.

Warm regards,
Marketing Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Property Exterior
Go to your Happy Price
  • Agoda.com
    RM 370
  • StayForLong
  • Trip.com
0.1 km from The Jesselton Hotel
Free Wifi
Get rewarded with One Key
  • Booking.com
    RM 542
  • Priceline
  • Hotels.com
    RM 542
1.2 km from The Jesselton Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
    RM 1,698
  • Agoda.com
    RM 331
  • Priceline
0.4 km from The Jesselton Hotel
Free Wifi
Pool
Get rewarded with One Key
  • Booking.com
    RM 627
  • Priceline
  • Vio.com
3.2 km from The Jesselton Hotel
Free Wifi
Free parking
NEWLY RENOVATED STANDARD ROOM
Go to your Happy Price
  • Expedia.com
  • Agoda.com
    RM 124
  • Booking.com
    RM 150
0.1 km from The Jesselton Hotel
Free Wifi
Get rewarded with One Key
  • Booking.com
    RM 835
  • Priceline
  • Hotels.com
    RM 1,382
5.2 km from The Jesselton Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
    RM 740
  • ZenHotels.com
    RM 536
  • Priceline
0.9 km from The Jesselton Hotel
Free Wifi
Pool
Main lobby
Get rewarded with One Key
  • Booking.com
    RM 424
  • Hotels.com
    RM 470
  • Priceline
2.4 km from The Jesselton Hotel
Free Wifi
Restaurant
Get rewarded with One Key
  • Priceline
  • Agoda.com
    RM 121
  • Booking.com
    RM 239
1.9 km from The Jesselton Hotel
Free Wifi
Pool
Beachfront View
Get rewarded with One Key
  • Priceline
  • Agoda.com
    RM 150
  • Booking.com
    RM 273
16.5 km from The Jesselton Hotel
Free Wifi
Free parking
View more hotels in Kota Kinabalu
Reviews (654)
Filter reviews
654 results
Traveller rating
193
332
99
18
12
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
193
332
99
18
12
Show reviews that mention
All reviews gaya street sunday market boutique hotel third floor location is excellent short stay stayed here for nights comfortable stay spacious room shopping mall kk kota waterfront borneo convenience
Selected filters
Filter
Updating list...
3 - 8 of 654 reviews
Reviewed 21 March 2024 via mobile

When I rate this hotel with 4 stars then I have taken into consideration that it is a low cost hotel. The hotel itself needs upgrades, but the room was clean, shower worked and with plenty of hot water. The staff in the reception was just super nice (3 girls) and helpful.
Only thing you need to do (if possible) is to book the room without breakfast, as it is the worst breakfast I have ever had. There is a nice breakfast restaurant across the street.

Room tip: Don’t eat the breakfast
Date of stay: March 2024
Trip type: Travelled as a couple
Thank perh281
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Team, Marketing at The Jesselton Hotel, responded to this reviewResponded 25 March 2024

Dear perh281,

Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay overall and that you found our hotel to be clean with a functional shower and friendly reception staff.

We appreciate your suggestion regarding the breakfast option and will certainly look into improving it. We're glad you found a satisfactory alternative nearby. We hope to welcome you back for an even better experience in the future.

Warm regards,
Marketing Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2024

Arrived at this hotel quite late for the first day and the male hotel staff named Daniel greet me and my friend warmly such a very helpful staff and good knowledge. After a very fast check in we going for walk to the API API NIGHT MARKET just infront of the hotel, such a crowdy market and many choices of food. We went to dinner at MAMASITA restaurant and enjoying live band music such a great place the hotel staff suggesting. After dinner we going back to our room and we get a Deluxe Twin Room nice comfy and spacious. But maybe the hotel can upgrade their breakfast and add up some menu. Definitly will visit this hotel again.

Bedankt tot ziens !

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Explorer22279324096
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Team, Marketing at The Jesselton Hotel, responded to this reviewResponded 25 March 2024

Dear Explorer22279324096,

Thank you for sharing your experience with us. We're delighted to hear that you were warmly greeted by our staff, especially Daniel, and that you found our check-in process efficient. It's wonderful to know that you enjoyed exploring the API API NIGHT MARKET and that our staff could recommend a great dining spot.

We're pleased that you found your Deluxe Twin Room comfortable and spacious. Your feedback regarding the breakfast options is duly noted, and we'll certainly consider adding more variety. We look forward to welcoming you back on your next visit.

Warm regards,
Marketing Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2023

Jesselton Hotel offers several places of interest. For instance the Kota Kinabalu City Tour. It supposes to show the 7 wonders of Kota Kinabalu. Actually what the hotel does, it hires a taxi driver to drive you to the 7 wonders of the town. The taxi driver is not a tour guide, so information about the so-called wonders you dont get. One of the wonders was closed because it was under construction, another was impossible to visit because of rush hour, the other was nearly closed because it was already late in the afternoon, that was the Sabah Museum. Seeing the sunset, also included, I did that by myself. After an angry phone call the staff apologized and told me that the costs were theirs. Thats a nice suggestion, but my experience is, dont booked a day tour at the hotel desk unless a guarantee is possible to get an experienced tour guide and not only a person who is driving you around, you will be better off with a grab, and much cheaper!

Room tip: Dont arrange your day tours at the hotel desk, it will spare you a lot of disappointments and energy.
Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Judy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2023 via mobile

Stayed at this hotel at the start and end of an Intrepid tour. I had one of the new renovated rooms before tour and whilst the room was on the smaller side it was lovely. I had an old room on the return trip and the room was huge but it is dated and could do with some renovations. I thought the location was excellent and staff were very accommodating. WiFi was pretty good too. A decent budget option in KK!

Date of stay: May 2023
Trip type: Travelled solo
Thank peppyc2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2023

The hotel is old. It's old.

I went on a short business trip and booked through a reliable travel platform. After booking, I read online reviews and realised that only some of the rooms were newly refurbished (new wing); my bad. I contacted the hotel via what seemed to be an official website and communicated with them through LINE. They were responsive and asked for my booking reference.

Wow, not bad!

Then someone actually called me via a fixed link, trunk call (not LINE), I repeat, trunk call. Wow again. The well-spoken person told me that since it was my first trip, they would upgrade me to a room in the new wing as my current booking was for the older room. Wow, I'm impressed.

Finally, the day came. I checked in late at night and looked forward to a wow service as I read up about this 'legendary' iconic hotel. Alas, the front office told me 'No such instruction to upgrade me'. Wow.

I thought being a stranger in a new place, I was not going to argue. It's just 2 nights, I shall endure it. It was also getting late. The town is quiet.

I entered the room assigned to me; wow. Old. The door is old with no door latch, just a permanent scar on the door frame of what appeared to be a door latch attached to it once upon a time. The bathroom is old like from the 1970s.

The safe box is a relic (must have stopped working for a long time). The room is dimly lit. I went down to the front office to tell them about the condition of my room and to show them the communication I had with someone supposedly from the hotel. They said 'no upgrade' and by the way, I need to pay for a tourist levy which they'd forgotten to ask me earlier.

The first night, I slept fitfully as I was feeling insecure about the door. The next morning, I tried my luck once again explaining my predicament. They agreed to upgrade me but insisted again that no one from the hotel ever contacted me. I wondered why but they appeared puzzled about the existence of their own hotel website. Anyway, I'm not going to crack my head trying to solve this puzzle.

During my stay, the person on LINE didn't reply to me when I contacted him/her. Strange.

The new room is very new and clean. I was given a small room which was very squeezy. Honestly, I didn't mind since the door can be locked safely and it is bright and not spooky. The safe box albeit new, is messed up; it can lock but can't be unlocked. I compromised by having my travel docs and laptop locked in it until prior to my departure.

So my verdict? If there's a next time, I will think very carefully. I rated this hotel very good on account of the 'service recovery' and new room.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank jsbach_sg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews