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All reviews rooftop bar jesselton point blu bar shopping mall sea view suria sabah jesselton jetty spacious room walking distance family room gaya street first floor swimming pool buffet breakfast per day rooms are big strategic location
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8 - 13 of 763 reviews
Reviewed 15 October 2022

Clean and comfy room. Great house keeping services and classy customer service. The hotel is strategically linked with Suria Sabah Mall and a stone throw away from Todak Waterfront. Will definitely come back again.

Date of stay: October 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Alexander S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 1 November 2022

Dear AlexanderStephen,

Thank you for staying with us and for sharing your review.

I am pleased that you had enjoyed your stay. It is our aim to to provide a value stay and enhance the visit of our guests to Kota Kinabalu. I hope you had a great visit to our city.

Wishing you all the best.

Thanks & regards,
Michael

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Reviewed 13 October 2022

Strategic location. The room is clean and huge. I booked Deluxe Family Room. Attached to Suria Sabah Mall. The nearest mall by walking distance are Jesselton Duty Free and Merdeka Shopping Mall. Easy place for food hunting. The only problem is the parking. There are no dedicated parking for hotel guests.

Date of stay: October 2022
Thank Voyage49791154686
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 1 November 2022

Dear Voyage49791154686,

Thank you for staying with us and for sharing your review.

I am glad that you had enjoyed your stay. Our location is perfect as we are in the center of city and convenient for all. We are proud of our products and services. We will continue to ensure we provide the best.

Being in the city center, parking is always limited and expensive. I am pleased to inform that we have acquired additional land and will expand our parking facility by the new year.

Thank you again and wish you all the best.

Regards,
Michael

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Reviewed 9 October 2022

Overpriced and overrated hotel with parking problem. you have to pay for limited only 15 parking lot with RM 10 PER ENTRANCE!! otherwise you have to park at Suria Sabah Mall with not even an endorsement from hotel. imagine if you have to in and out few times and pay RM 10 per entrance. Not suitable and not recommended to those who planning to bring a car. Better choose Holiday Inn for lot of free parking space and complimentary breakfast included.

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank 94nadn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 11 October 2022

Dear 94nadn,

Thank you for sharing your review. Please allow me to correct your misunderstand and perception.

I am sorry that you failed to understand we are in the center of the city. Being in the center and business district, land is limited and expensive. We know that every city center in the world has parking issues. For us here. there are plenty of parking spaces in Suria mall and Jesselton mall. However, there are separate entities. The little additional fees for parking makes the difference in staying further away which many people do not realize. Many are distracted in the little and failed to enjoy the convenience and the better things.

FYI, our management is working to acquire more land so that we can increase our parking spaces.

Thanks & Regards,

Michael





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Reviewed 7 October 2022 via mobile

We stayed at Hotel Grandis for 3 nights and I must say it's the perfect location! 15 minutes from airport, 5 minutes walk to the city's jetty where we managed to go to Manukan Island. Hotel next to Suria shopping Mall & 10 minutes walk to Gaya Street since I was there over the weekend. The swimming pool on the roof top & the view was breathtaking . Buffet breakfast at the coffee house has a good selection. Had a comfy stay in the room too. Will definitely consider staying here again on .y next trip!

Date of stay: September 2022
Trip type: Travelled with friends
Thank _mjs7562
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 8 October 2022

Dear _mjs7562,

Thank you for staying with us and for sharing your review.

I am so glad that your found us on your first trip to Kota Kinabalu. There are indeed a lot to be done here and I am pleased that you had enjoyed your stay. Our location is perfect for you to explore our city and the surrounding. All of us are eager to serve and meet your expectations.

We look forward to receiving more guests like you and enhance their visit to Kota Kinabalu.

Wishing you all the best.

Thanks & regards,
Michael

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Reviewed 10 September 2022 via mobile

Stayed in the family room, which was very large and could easily accommodate 5 adults.

Location:-
1. It is connected to the Suria Shopping Mall, which makes it extremely convenient especially for eating, as there are many eateries in the mall.
2. The Jesselton Point where the jetty to the Islands are located, is only 5 minutes walk from the Hotel.
3. The Filipino market is a nice 1km walk along the sea front

The breakfast at Rosea Cafe was great, with a lot of choices.

The swimming pool, though small, was fantastic, with nice views of the sea, and also the cafe at the pool served good food as well.

I was very pleased overall, and will definitely return one day, and also recommend to friends.

However, I didnt give a 5 star rating because of 2 issues:-
1. The toiletries (shampoo, bodywash) were insufficient for the 5 days we stayed, and were not replenished daily. Housekeeping should be more alert on this.
2. The staff manning the egg counter at Rosea Cafe, though efficient in her work, hardly smiled and looked as if the guests were troubling her with the requests for the eggs. She should be more customer-centric and serve with a smile.

Minor comments, but these are worth taking note of.

Date of stay: September 2022
Trip type: Travelled with family
1  Thank YusriSafri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 21 September 2022

Dear YusriSafri,

Thank you for your comprehensive review which is very important and beneficiary to everyone. It is your review that help other travelers and also for us to improve and to be where we want to be.

After the long period of pandemic, we are excited to be able to serve our guests again. In a different sense, we are almost like resetting and start all over again. We will continue with our training effort and remind our staff it is time to smile again.

Thank you for the timely reminder and I wish you all the best.

Looking forward to welcome you back in the near future.

Regards,
Michael

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