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All reviews safe deposit box walking distance bus stop egg station room service seafood basic amenities clean rooms f b water front hotel room is gaya street breakfast spread night market location is great comfortable stay budget hotel
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Reviewed 1 May 2018

During our trip we stayed in this Hotel twice. The biggest issue with this one is the noise Level, if you road noises bother you, better stay somewhere else. There seems to be no noise isoluation and the road in front of the Hotel is busy all night. The rooms are good, spacious but also a bit worn. Breakfast was fine, staff very friendly.

Room tip: maybe try to get a room not facing the main road
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank GuenterD1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this reviewResponded 2 May 2018

Dear GuenterD1980,

Greetings from Hotel Shangri La Kota Kinabalu!

I would like to thank you for choosing our hotel for your accommodation in KK.

I have taken note of your overall feedback especially the noise from the roadside. We will definitely discuss this further and seek ways to improve where possible.

Thank you and do contact me if I could be of any assistance to you in the future.

Regards
Krishnan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018 via mobile

There are many positives for this resort.
Rooms were beautifully appointed and beds very comfortable.
If like us you like to chill out with a drink and watch the world go by, there are several beautiful areas.
Hard to beat the sunset bar for obvious reasons or the main lobby where you are entertained by several talented local bands.
However it is the beautiful friendly smiling staff that make your stay so enjoyable.
Everyone smiles and greets you and go out of their way to help you.
Thank you guys.

Date of stay: April 2018
Trip type: Travelled on business
Thank Smiddy1721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

Arrived at 9.30pm and was promptly checked in. Hotel is in the city area with lots of local eateries such as prata coffee shops around it. There is a Dobi laundromat just behind and thought I saw Hilton across the street. The rooms are simple and toilet is clean. However it is a bathtub cum shower, so we were rather dismayed since we wanted a wheel chair accessible shower. Take note if u have elderly as it is slippery climbing in and out! The breakfast spread is good and tasty. I think the hotel stay is value for money, and wouldn’t mind staying here again.

Date of stay: April 2018
Trip type: Travelled with friends
Thank TravellingGiraffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this reviewResponded 10 April 2018

Dear Travelling Giraffe,

Greetings from Hotel Shangri-La Kota Kinabalu!

Thank you very much for choosing to stay with us recently. We are happy to know you had a good stay here with us.

Your excellent review of our hotel, especially the location and friendly service are very much appreciated. We will definitely work towards improving some of the areas highlighted by your goodself.

Thank you once again and do contact me if I could be of any assistance to you in the future.

Regards
Krishnan

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Reviewed 6 April 2018

Hotel centrally located and very near to most of the commercial places. Rooms are nice, especially the very cleanly maintained bathroom with bathtub. The complimentary breakfast buffet was good. The restaurant TIVOLI offers a very good selection of seafood at a very reasonable price when compared to other seafood restaurants. DONT miss the must-try TUARAN FRIED MEE. It's so delicious, special mee of Sabah, cooked with mee, chicken, egg, seafood, and vegetables.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank RAVI K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this reviewResponded 7 April 2018

Dear shannurg,

Greetings from Hotel Shangri-La Kota Kinabalu!

Thank you very much for choosing to stay with us recently. We are happy to know you had an enjoyable stay in KK.

Your good review on our hotel services, F&B and location are very much appreciated. Your great comment will definitely make us work harder and improve.

Thank you once again and do contact me if I could be of any assistance to you.

Regards
Krishnan

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Reviewed 5 April 2018

Went to an Expo in KK and was booked in here. Staff seemed very friendly at Concierge and Reception and check in was easy. Quite a small hotel and nothing flash. Food was passable but their clientele is mainly from Asia so don't go looking for breakfast cereals and the like. Eggs were ok but not much on the menu for me. End of the Expo I booked into Le Meridien and had a good feed!!

Room was ok but had a shower/bath - the kind that you have to step into. A real injury threat getting in and out and no rubber bath mat to stop you slipping.

10 minutes walk to water front bars and restaurants so convenient from that aspect.

Bed was very comfortable but the TV left a bit to be desired unless you like Malaysian soapies. Not an unpleasant stay and cost was nothing like Le Meridien but not likely to go there again. However plenty of people coming and going so if cost is paramount you could do worse.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this reviewResponded 6 April 2018

Dear Mr Peter L,

Greetings from Hotel Shangri La KK!

Thank you for staying with us recently and we hope you had a good time while in KK.
Your general comments on our hotel are very much appreciated.


Thank you once again and do contact me if I could be of any assistance to you in the future.


Regards
Krishnan

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