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26 - 31 of 44 reviews
Reviewed 22 October 2016

We stayed for one night at level 9. Room was spacious with comfortable beds. The lighting and air-conditioning in the room were good. One of the pillow cases had yellow stains and hair was found on it. Shower room was not very clean as there were stains on the wall tiles.
Breakfast was adequate and the Restaurant staff were very friendly...they promptly served us omelettes upon our requests.
Some of the counter staff could not even manage a smile upon check-in. The bellboy was an exception; he opened the door for the guests with a friendly smile.
It was difficult for us to find our way to the Hotel due to lack of proper directional signage though from afar we could see the Hotel. There are sufficient parking lots reserved for the Hotel guests.
There is not much to do around the Hotel because there are no shopping complex or food outlets in the vicinity.

Date of stay: October 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Langela21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelN5_Pnmpg, Communications Executive at Hotel N°5, responded to this reviewResponded 20 December 2016

Dear Langela21,

Greetings from Hotel N°5.

Thank you for writing us a review!

Firstly, thank you for highlighting the issue of cleanliness in the guest room and the lack of proper directional signage getting to our hotel. Please be informed that we truly value your comments as these will provide us with the means to improve on our shortcomings.

Secondly, we are delighted to hear that you enjoyed our breakfast buffet and the staff were accommodating. Also, not forgetting our Bell boy who has showered you with a friendly hospitality. We shall pass along compliments to our Bell boy and F&B Service staff for their commendable service. As for the staff at the Reception counter, we shall take the necessary improvements.

Lastly, we will continue to offer the best value to our guests and improve in our services. Thank you for choosing to stay at Hotel N°5 for your trip. We definitely look forward to welcome you again someday.

Warm Regards,
The Management of Hotel N°5

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Reviewed 19 October 2016

Stayed in room 506 for two nights. Found stained mark on bedsheet and the housekeeping acted promptly to change it. Colleague who stayed in room 507 corner suite has a larger space than standard ones. Overall, comfortable stay

Room tip: Corner suites are larger at no extra cost
Date of stay: October 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank sohw45
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelN5_Pnmpg, Communications Executive at Hotel N°5, responded to this reviewResponded 20 December 2016

Dear soh w,

Greetings from Hotel N°5.

Thank you for staying with us and share your review here. We are glad that our Housekeeping staff is able to take action and replace the stained bed sheet promptly as requested. We will continue to offer the best value to our guests and improve in our services.

We also thank you for your patronage at our hotel and we look forward to your next visit in the future.

Warm Regards,
The Management of Hotel N°5

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Reviewed 11 October 2016

Comfortable bed. With ample table space for laptop and documents, for those work travelers. Water pressure on the 8th floor could be better... Friendly staff, during check-in, despite trying to sort out a group of tourist seeking local hot spots.
Overall very satisfied with the hotel and room.

Room tip: smoking rooms available.
Date of stay: October 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank NKeong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelN5_Pnmpg, Communications Executive at Hotel N°5, responded to this reviewResponded 20 December 2016

Dear NKeong,

Greetings from Hotel N°5.

Thank you for staying with us and taking your time to share your review. We are pleased that you had enjoyed your stay and enjoyed the great value that we can offer. We are also glad that our staff accommodated to your needs.

Additionally, we would like to thank you for your feedback regarding the water pressure on the 8th floor. We will improve on our shortcomings.

Thank you for your patronage at our hotel and we look forward to your next visit in the future!

Warm Regards,
The Management of Hotel N°5

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Reviewed 2 October 2016 via mobile

Stayed here for 2 nights. Rooms were clean and huge. Happy with their service. Only thing I was not really happy was the air conditioning. It took about 20 mins to cool down the room. Breakfast spread was very basic. Location wise
, It was about 15-20 mins from city centre/water front area.

Date of stay: September 2016
Trip type: Travelled on business
Thank Nithiyaraj R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelN5_Pnmpg, Communications Executive at Hotel N°5, responded to this reviewResponded 6 October 2016

Dear Nithiyaraj R,

Good day. Greetings from Hotel N°5.

Thank you for spending time to review us! We are pleased to learn that you had a pleasant stay and enjoyed the great value that we can offer.

On the other hand, we also thank you for highlighting the issue of air conditioning in our room. We will ensure it is looked into to serve our guests better.

Thank you again for sharing your comments. We look forward to welcoming you back to Hotel N°5 again in the near future.


Warm Regards,
The Management of Hotel N°5

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Reviewed 17 September 2016

Stayed in room 501 with huge bay style window overlooking the junction. Room is well appointed, bed is comfortable, shower is excellent and overall bathroom and room is very clean. The chef made a vegan breakfast for me and it was varied and delicious, local coffee was surprisingly good. The attentiveness and cusomer service of the staff at the reception, reataurant and the chef was superb. Internet speed is adaquate for most things but not fast. Would stay here again.....price was also less than half of many in the town.

Room tip: 501 is called a junior suite, nice sized room with desk, lounge chair, fridge and big closet
Date of stay: September 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank OttVanTor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelN5_Pnmpg, Communications Executive at Hotel N°5, responded to this reviewResponded 6 October 2016

Dear OttVanTor,

Good day. Greetings from Hotel N°5.

Thank you for choosing to stay at Hotel N°5 during your recent visit to Kota Kinabalu. We are glad that your stay with us was a pleasant one.

Hotel N°5 is committed to providing our guests with the highest quality services and facilities. Thus, we really appreciate your review as it will help our future guests to come and enjoy our facilities and service that we can offer. Thank you for your positive feedback that will motivate all of us to continue to offer our best to all our guests from different parts of the world.

Once again, thank you for choosing Hotel N°5 and we look forward to welcoming you again soon!

Warm Regards,
The Management of Hotel N°5

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