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4 - 9 of 137 reviews
Reviewed 9 June 2022

Had a great time at Imperial! Room was great: clean, spacious, silent and comfortable. Staff was super nice.
Just 2 things I would change:
1. They charged 15RM per hour for check out after 1pm. Maybe this should only be charged after a later time, like 2pm.
2. Once I left the room for breakfast, I selected "please, clean my room" on the electronic switch inside the room. Anyway, once i back, the room wasn't cleaned. I then stayed in the room for few hours, and when I came out, the cleaning service wasn't available anymore. They should have at least informed me!!

Room tip: Ask for corner room!
Date of stay: June 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Federico1917
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 March 2020

Good location. Good room pricing. Clean room & comfy bed. Water pressure is good but lack of toothbrush & shaver. Long waiting time for lift as 2 lifts serve all floors.. Poor security as anyone can access to floors. Lastly, hotel charged room rate to Credit Card upon confimation.

Date of stay: March 2020
Thank TBH28101960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 February 2020 via mobile

Superb hotel near the city center.
Very friendly, quick and smiling welcome.
Two magical nights in a beautiful, very comfortable room.
Fridge, safe, water, tea, coffee ....
Superb bedding, very good and very clean bathroom.
Large mirrors and desk.
Very calm.
Breakfast very good.

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank voyageur1212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Patrick Siqueen, Guest Services / Front Office at Imperial Riverbank Hotel, responded to this reviewResponded 22 February 2020

Dear Sir

Thank you for choosing Imperial Riverbank Hotel as your preferred hotel during your recent visit here and thank you for leaving us with a great review. We are pleased to note that you have enjoyed your stay with us and that you were impressed with our rooms and breakfast.

We truly enjoyed having you as our guest and we look forward to welcoming you back to Imperial Riverbank Hotel.

Sincerely,
Imperial Riverbank Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2019

My room was clean and large. Got lots of plug in plug. Easier to access to restaurant and waterfront. The only problem is you have to park your vehicle at the public parking nearby. No hotel parking provided.

Date of stay: December 2019
Trip type: Travelled on business
Thank EdyFerdaus C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 December 2019 via mobile

Very spacious hotel. Super clean. When arrived, tought that the hotel was like a backpackers hotel.the lobby was small .but when entered the room.....wowwww..very nice hotel.and proven i was wrong..i get a government rate around rm170 with breakfast..sorounded with many shopping and near to riverside..

Date of stay: December 2019
Trip type: Travelled with family
2  Thank ABDUL HAFIZ M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Seaside34341817738, Manager at Imperial Riverbank Hotel, responded to this reviewResponded 10 December 2019

Dear Abdul Hafiz

Thank you for choosing Imperial Riverbank Hotel as your preferred hotel during your recent visit here and thank you for leaving us with a great review. We are pleased to note that you have enjoyed your stay with us and that you were impressed with our rooms.

We truly enjoyed having you as our guest and we look forward to welcoming you back to Imperial Riverbank Hotel.

Sincerely,
Imperial Riverbank Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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