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lyna.a
Ampang, Malaysia

Cosy Room & Comfortable Stay

3.0 of 5 bubblesReviewed 26 Oct 2019via mobile
This was my 1st time visit to Kuching and stayed in Tunes Hotel. I booked through Tune website and the privileges is to get early check in and check out late. Not much expectations but room is cosy for me, just a basic amenities is provided which is fine for me. Bed is comfy, just pillow too soft. Room is really comfortable. Will consider to stayed here again..
Date of stay: October 2019
Trip type: Travelled on business
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Experience822849, Manager at Tune Hotel Waterfront Kuching, responded to this review
Responded 11 Jan 2020
Dear Guest,

Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us.
We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests.
We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching.

Thank you & best regards
Mateen Ahmed Affandi
Hotel Manager
Tune Hotel Waterfront Kuching
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The Theatre Hotel Kuching is a luxurious hotel located in the heart of Kuching City, Sarawak. Our hotel is a perfect blend of history and modern luxury, providing you with an exceptional experience during your stay with us. Our team is dedicated to making your stay memorable and comfortable. We offer a wide range of services to our guests, including 24-hour front desk, free Wi-Fi, Self Service laundry, and more. Our rooms are spacious, elegantly designed, and equipped with all modern amenities t
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Reviewed 28 September 2019 via mobile

First we thought yes it was cheap, near the waterfront so why not.

Then they charged my credit card with a different management name and I had to cancel the card thinking it was fraud but turn out it was them.

Then we went to check in and the entire hotel area was super dusty. An aircond in front of every lift but not functioning.

The room was decent but on cleanliness its not tip top. The lamp holders were super dusty. There were fan and aircond both in the room. Water dispenser is only available downstairs near the reception and sometime can be empty.

There wasn't even enough hair dryer when request.

Bad experience really. For the same price you could get somewhere else comfier.

Date of stay: September 2019
Trip type: Travelled as a couple
3  Thank itchimaru
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Experience822849, Manager at Tune Hotel Waterfront Kuching, responded to this reviewResponded 30 September 2019

Dear Iitchimaru,

Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us.
I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again.

1.The credit card is charged to our Management company.
2. Air conditioner in lift lobby do work we have four floors and some are some set on timer.
3. We have 2 water dispensers and can assure that both work.

We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests.
I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching.
Thank you & best regards
Mateen Ahmed Affandi
Hotel Manager Tune Hotel Waterfront Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2019

I have to say the location is really good - it's strategic to go anywhere from the city and less than half hour to airport (non-peak hour). But the room is the smallest I have ever stay. If you are staying alone and not more than 2 nights, I guess is fine. But if you stay more days, and sharing, then it's a no go. Bound to bump into walls as you maneuver in the room itself. Having said that, the bathroom size was acceptable. Reception staffs were quite helpful though.

Room tip: Try to get those facing the waterfront (only side view) as the other end will be noisy at night because of some pubs.
Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank Alfredhoh5219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Experience822849, Manager at Tune Hotel Waterfront Kuching, responded to this reviewResponded 30 September 2019

Dear Alfred,

Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us.
We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests.
We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching.

Thank you & best regards
Mateen Ahmed Affandi
Hotel Manager
Tune Hotel Waterfront Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2019

The Tune is within easy walking of the Waterfront and all main shopping areas. It is clean, although rooms are a little on the small side. Breakfast is pre-packed but a meal in itself. Ask for veggie and it will be provided - next day. No-one bothers you there.

Room tip: No issues with placement of room
Date of stay: July 2019
    • Location
    • Sleep Quality
    • Service
Thank nevertoolate2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Experience822849, Manager at Tune Hotel Waterfront Kuching, responded to this reviewResponded 30 September 2019

Dear Guest,

Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us.
We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests.
We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching.

Thank you & best regards
Mateen Ahmed Affandi
Hotel Manager
Tune Hotel Waterfront Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2019 via mobile

Came here for a birthday getaway and was pleasantly surprise that the hotel staff actually made the effort to decorate the room with birthday banners and card. The management also upgraded our room which is very thoughtful of them. The room is clean and all amenities are there . The beds are comfortable and our room was inclusive of breakfast. The hotel is situated very strategically off the road along the waterfront, you can also walk around and there are restaurants at walking distance. Will definitely come back to stay in this place. Thanks Tune Hotel!

Date of stay: August 2019
Trip type: Travelled with friends
Thank MiinHway F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Experience822849, Manager at Tune Hotel Waterfront Kuching, responded to this reviewResponded 27 August 2019

Dear Miin,

Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us.
We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests.
We are glad that you enjoyed your stay, I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching.

Thank you & best regards
Mateen Ahmed Affandi
Hotel Manager
Tune Hotel Waterfront Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2019 via mobile

On the plus side this hotel was very cheap and conveniently located for the Waterfront, Chinatown and Carpenter street. The positives end there: the bathroom was mouldy, my room was not cleaned once in 4 days, and on the last night I woke up with itchy bites on my back from what I presume to bed bugs! Steer clear, or be prepared to sleep in insect repellent.

Date of stay: July 2019
Trip type: Travelled solo
1  Thank Juliathecatlover
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Experience822849, Manager at Tune Hotel Waterfront Kuching, responded to this reviewResponded 25 July 2019

Dear Symons,

Warm greetings from Tune Hotel Waterfront Kuching and thank you for taking the time to give feedback in regards to your recent stay with us.

I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our maintenance/housekeeping team to ensure this won't happen again.

We have a annual contract with a professional Pest control company for weekly inspections of all rooms we have contacted them to come take appropriate action.

We strive to ensure that we exceed guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating total satisfaction for all guests.

I and the entire team of Tune Hotel Waterfront Kuching hope to have the opportunity to provide a better service for you whenever your travels bring you back to Kuching.

Thank you & best regards
Mateen Ahmed Affandi
Hotel Manager Tune Hotel Waterfront Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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