The good side;
The room are clean. A very good wifi connection. The air conditioning are super cold(close to freezing) The whole Hotel / Lobby looks clean and well maintain. The check in are fast and with out fuss. Free parking. Good choice of TV channel, clean linens, amenities sufficient, Good view (Tower A)
The bad side;
First and foremost staff not friendly (the two ladies at the counter does not show happy face event though the check in are fast) no malaysian greeting. The room are not specious enough (we stayed in two queen bed) the room wall paper are showing sign of ageing with some section of the wall are being patch. The bath room door are without lock (we don't fancy that at all) the wash basin water flow are very slow, the underground car park are scary event week end. No concierge service the bell boy just look at guest carrying their own luggage and not aware of their surrounding. The acond control are not guest friendly, struggling to adjust the temp. the lift may need servicing, closing too fast.