We came for business meeting with my local partner, the hotel is pretty well located in the center of city. Easy to go and out but the cleanliness of their public areas is not so good. The staffs are quite ok but could have been more friendlier!
Dear Valued Guest,
Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our General Manager to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement.
Sincerely,
Bob Richeal Sibat
Guest Experience Executive
Very helpful and friendly staff right from1st arrival. Large hotel with great rooms. Very comfi and bathroom was clean and big. Big beds but a tad hot even with air con. Hot countries still give duvet with togs that you would feel hot at the artic.
Location was great. Short walk to river and nice walks. Town same, short walk.
Breakfast was great. Anywhere that has bread pudding with vanilla sauce for breakie is high on my list. Great hotel in a wonderful city. Must do.
Dear Value Guest,
Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Jee Lee Sey
Guest Experience Manager
Me and my wife were in Kuching for our holiday. Every details about the hotel were great. The room was very clean, the view was great and in a very strategic location. 5 stars service and the manager and staff were very helpful prior and throughout our stay. 5 stars experience and couldn't ask for more
Dear Mr Ammar,
Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Jee Lee Sey
Guest Experience Manager
The hotel is strategically located in the city center. I've booked this hotel as its an international brand however its very basic. The lobby doesn't have a grand welcoming feel. We arrived late evening and the lobby lounge, De-Javu was playing loud Chinese music. Seems more like a night club positioned at the lobby.
Rooms are huge however seems empty. Seems like its the building was built as an apartment before. There were molds and cob webs in the building area. This was also visible in the breakfast room. Selection during breakfast was below average for a 5 star hotel.
For the room rate that I've paid,I wouldn't complain much as its cheaper compared to other international 5 star I stayed before.
Dear Mr Ralph,
Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement.
Sincerely,
Jee Lee Sey
Guest Experience Manager
Spent Chinese New Yr eve in the hotel.. Everything was beautiful.. clean rooms, air cond was cool and comfortable.. Lion Dance performance was good.. Daughter enjoyed it.. Breakfast was good even at 6am food is ready served.. Great view as well.. Lobby is spacious and well maintained.. Everyone was gracious and polite.. 5 star experience
Dear Value Guest,
Thank you very much for your comments regarding your stay at the Pullman Kuching. We are delighted that you generally enjoy your stay.It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Jee Lee Sey
Guest Experience Manager
