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This hotel is so terrible pullman kuching

Review of Pullman Kuching
1.0 of 5 bubblesReviewed 6 Aug 2019
I can’t believe they fix something in the morning it’s so loud and I can hear from inside my room like “dugdugdug”, I wakeup because of that, and in the night they do the same. why I live in hotel like this, this is my first time stay in Pullman with really bad experience. Don’t stay here, the price and the quality it’s not worth it.
Date of stay: August 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this review
Responded 8 Aug 2019

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that we will have our Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Your Sincerely, Julia Thomson Guest Experience Executive
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 July 2019 via mobile

So my husband booked us to stay at The Pullman in Kuching for a night to celebrate our wedding anniversary. I believe he mentioned the occasion to the hotel when booking. It was a busy weekend for the hotel as it had just been the Rainforest World Music Festival, and they also had an education fair (very common to find these in hotels across this city) bringing many delegates to the hotel.
So we were on the 17th floor, in a standard double room, with ensuite bathroom (fairly standard styling and grade for most hotels these days). The bed was big, very comfortable, pillows were firm but comfy, sheets bright and clean, and we were greeted with a beautiful "kissing swans" towel sculpture with red rose petals (see accompanying picture) which was a lovely touch. I then rearranged the petals to our initials.. Ha ha!! Soppy me!!
The breakfast (rm55 / equiv about £10) was a buffet but had a huge range of offerings, from local noodles and laksa, to eggs, fried foods, fruits, cereals, pastries and cakes, juices, teas, coffees.. One of the best breakfasts I've had in a while.
We had asked for an early checkout, which was granted (which was nice) as we wanted to make use of the pool and relax a little before checking out.
So, this was where I felt the hotel let itself down a little.
The pool, although big enough and one depth pretty much across (1.2 - 1. 3 metres) was FREEZING!!!! Even though it was outside and Kuching is a hot place to live, I couldn't believe how cold it was. So, we thought we'd try the jacuzzi.. That too was even more FREEZING!! So much so that I couldn't even stand keeping my legs in. This was such a disappointment, because I was really looking forward to a nice relaxing morning.
The pool area was also lacking in chair / bed cushions so you couldn't sit on half of the furniture and the hotel's air-conditioning vents placed right over the swimming pool area, so whilst you are trying to relax, there is a constant loud hum of generators.
Another weird thing is that you access the pool from the elevators and through the conference area, so on this particular day, because there was an education fair on, as I was walking through with my swimmers on and my towel around me, whilst there were university stalls and lots of kids wandering about, which I thought was a bit wrong (the hotel could have put up a screen or something).
So, whilst I would definitely recommend the hotel for staying at if you are looking to go out and about in Kuching, I wouldn't say its the most relaxing of places to go, if that is what you are looking for.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Spanjulika
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded 31 July 2019

Dear Ms Spanjulika,
Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement.
Your Sincerely,
Julia Thomson
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2019

I was just an OK experience.

Front-desk are very slow - seems like they are short of staff.
Check-in counter and check-out are on the same lane which i find it very ridiculous. Some guests have to wait a very long time to check-out in order to let a tour group of 40 people checking-in.

Upon checking-in at 1am in the morning, we were given a room smells of cigarette smoke all over although it was a NON-SMOKING ROOM POLICY. It was very disturbing. We quickly go back down and ask for a change of room which was highly entertained so that was okay.

Breakfast spread is 8/10. The pastries are awesome.

No bedside power plug in order to charge mobile phone nearby the bed.

Overall it was a just an OK stay. I stayed at other Pullmans around Asian region and had better experience.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank nurnamanya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded 31 July 2019

Dear Ms Nurnamanya,
Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement.
Your Sincerely,
Julia Thomson
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2019 via mobile

My wife and my kid are very happy to stay here. Fast check in, staff was very helpful, great city view, spacious room even dining area at puzzle restaurant is very comfortable. My kid really love the playroom there. We were really happy with the stay. thank you for your top hospitality.

Date of stay: July 2019
Trip type: Travelled with family
Thank aghafizul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded 31 July 2019

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak.
Your Sincerely,
Julia Thomson
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2019 via mobile

Paid in advance.
Lobby - best.. simple deco
Registration - a bit slow
Room - Superior-spacious room 17th flr
Toilet door..hard to close..
Complaints..but not resolved
Beds..very very good
Drinking water provided not mineral water
Room cleaniness - medium
Toilets with jakuzi..
Got big pool..outside..but never try
B/fast very good
Staff good
Location - Walking distance to Kuching Waterfront.. restaurant.. pub..etc

Date of stay: July 2019
Trip type: Travelled on business
Thank khairulbahrinn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded 31 July 2019

Dear Mr.khairulbahrinn,
Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement.
Your Sincerely,
Julia Thomson
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2019

Stayed a few days ago for 4 nights with 2 rooms booked. Check in was great and informative. Got to our room, you could see that it's a bit tired looking, could see stains in grout in shower and some hair strands on the bathroom floor which didnt belong to us. Breakfast was ok, though it looked like a great selection, the food werent warm enough and at 9am things were empty and werent topped up though breakfast closed at 1030am for weekends. Pool was a good size but pool bar wasnt opened which we understand as it's not a resort styled place. We had to walk through a exhibition to get to the pool, bad design on Level 2. Breakfast on last day was most disappointing. Got there at 620am as it opens at 6am, lights werent on and a few things were missing though the signs were there. Also, the jam section and the malaysian section of the buffet, signs were all placed wrong and i rearranged for them to ensure people knew what they were taking as it's obvious. Check out was normal. Restaurant staff was not great but check in/out staff were great.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Jason K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded 26 July 2019

Dear Value Guest,
Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement.
Your Sincerely,
Julia Thomson
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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