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Prasanna Vee
Copenhagen Region, Denmark

Tired Luxury

Review of Pullman Kuching
3.0 of 5 bubblesReviewed 25 Sept 2023

This property certainly doesnt belong to the classic PULLMAN chain of hotels that are known for Chic luxury and swanky Style and decor. It feels a bit tired and old world. But if you put that aside this place is a great option to stay in the heart of the city, especially at the price range it comes at.

LOCATION: Lovely location close to the waterfront and walkable from all key points of interest

DINE + DRINK: The Executive lounge on the 22nd floor (accesible to guests staying in Executive rooms) is the highlight of the F & B options and comes loaded with wonderful views of the city, greenery and the mountains at a distance. They have multiple F & Options ranging from Lobby bar/cafe to a Pool bar. The Chinese restaurant in house is very popular.

ROOM: We stayed in Room 2007, which is a Executive Double room, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: Spectaular view of the River and all the key attractions from big windows!; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Stand-in shower; TOILETRIES: Good spa quality toiletries

FACILITIES: The Fitness center is one of the highlights of the place. Though the machines are a bit old and dated, they are housed in a full on gym that is open to public members. So it is a robust gym that is good for a high calorie burning workout! The outdoor swimming pool is HUGE and lovely to chill and lounge for a good Aqua workout!

SERVICE: Friendly staff that took care of all our needs with a smile and made us feel at home and well taken care of.

HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is bit slow(Around 12 Mbps!) Small Plasma TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages

Date of stay: September 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Pullman Kuching, Other at Pullman Kuching, responded to this review
Responded 29 Sept 2023
Dear traveltalesofales,

Thank you for taking the time to provide us with your feedback. We appreciate your honesty and apologize for any inconvenience you may have experienced during your stay.

We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and a comfortable environment for all our guests, and it is disappointing to learn that we fell short in your case. We would like to assure you that we take your feedback seriously and will address the issues you mentioned. We genuinely value your input as it helps us identify areas where we can improve and provide a better experience for our guests in the future.

Once again, we appreciate your feedback and apologize for any inconvenience caused. We hope you will give us another chance to exceed your expectations in the future. Thank you.

Warm regards,
Pullman Kuching
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The Theatre Hotel Kuching is a luxurious hotel located in the heart of Kuching City, Sarawak. Our hotel is a perfect blend of history and modern luxury, providing you with an exceptional experience during your stay with us. Our team is dedicated to making your stay memorable and comfortable. We offer a wide range of services to our guests, including 24-hour front desk, free Wi-Fi, Self Service laundry, and more. Our rooms are spacious, elegantly designed, and equipped with all modern amenities t
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Reviews (2,658)
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Reviewed 19 September 2023

We held our wedding at Pullman Kuching and have been liasing with Christina! She has been amazing from the start to finish!! Our wedding is really a fairytale wedding while the tea ceremony is in Petra 1 and the dinner is in Colloseum 1. The area in Colloseum 1 and even the walkway is super big and can easily host over 50 tables! Thank you very much again 😊 I would also like to extend my thanks to Kelvin and Adolf from the banquet team for the spectacular service. The food was also awesome and cooked by Chef Lee!

Room tip: Definitely book early!! It is highly sought after!
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tan Jiun Hong V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 22 September 2023

Dear tanjiunhongv,

Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a great experience during your wedding reception at Pullman.

We are thrilled to know that our team went above and beyond to ensure that everything ran smoothly on your special day. We will make sure to share your feedback to Christina, Kelvin, Adolf, Chef Lee and the rest of the team, as they will be thrilled to hear about your satisfaction.

Once again, congratulations on your wedding, and thank you for choosing Pullman. Should you or your loved ones have any future events or stays with us, we will be more than happy to provide you with the same exceptional service and experience.

Warm regards,
Pullman Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2023

Booked my wedding reception on 9.9.23. With the help from Mdm. Christina, the wedding was excellent without any hiccup. I must praised Mdm. Christina for being our wedding planner, everything was organized perfectly. She was always helpful and guided us with whatever questions we have. Not to forget Mr. Eric and Mr. Kevin for being our F&B Manager for the reception. The food was excellent, table setup was perfect and not too crowded. The whole staff that attended us that night was very friendly and very accommodating. We had Bridal Suite for us that night and it was setup so lovely that we didn't want to sleep on the bed as it will ruin the bed setup...to keep things short, it was a pleasant stay and we will be coming back for more in future...thank you for the warmest welcome. Love, August & Jac.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tom S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 22 September 2023

Dear S8899JAtoms,

Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a great experience during your wedding reception at Pullman.

We are thrilled to know that our team went above and beyond to ensure that everything ran smoothly on your special day. We will make sure to share your feedback to Christina, Kelvin, Eric and the rest of the team, as they will be thrilled to hear about your satisfaction.

Once again, congratulations on your wedding, and thank you for choosing Pullman. Should you or your loved ones have any future events or stays with us, we will be more than happy to provide you with the same exceptional service and experience.

Warm regards,
Pullman Kuching

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2023

The food was amazing. We had a terrific Caesar salad, a hamburger and a pizza. This was one of the best meals we have had all week in Kuching. The cafe is very small. The food was brought out to us very quickly.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Paul G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 4 September 2023

Dear paulgO6319NA,

Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.

Warm regards,
Pullman Kuching

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2023

Pullman Kuching is a large hotel located close to the river. We had a fantastic view from our
room on 20th floor. The room was very spacious, clean and it had a very comfortable huge bed.
The bathroom was also spacious with good amenities. Breakfast was ok, but there were so
many people at the hotel that the dining room was overcrowded. Hotel staff were very friendly
and willing to help us with our luggage problem on our arrival, so overall it was a nice stay at
Kuching.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank Tiinnaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 29 August 2023

Dear Tiinnaa,

Thank you for choosing Pullman Kuching and for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay and that our hotel met your expectations. We are sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. We hope to have the pleasure of welcoming you back in the near future. Thank you.

Warm regards,
Pullman Kuching

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2023

Only went there to use the fitness centre because the fitness facilities at the Hilton were under renovation. The Pullman fitness centre was great and the staff very friendly; made me feel welcome even though I was not a paying guest.

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Raintree_Thailand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 29 August 2023

Dear Raintree_Thailand,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great experience using our fitness centre at Pullman Kuching. It is always a pleasure to receive positive feedback. We will share your comments with our team.

We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the pleasure of welcoming you back to Pullman in the near future. Thank you.

Warm regards,
Pullman Kuching

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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