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Grimsg
Singapore, Singapore

An Excellent Stay!

Review of Pullman Kuching
4.0 of 5 bubblesReviewed 5 Oct 2023
Went to Kuching for work and stayed at the Pullman Kuching for 3 nights. Booked the Superior Room, the room was very spacey for 1 person with an enormous king size bed that was very comfy and just perfect in softness and firmness! The bathroom was HUGE with a shower and a bathtub! I had a wonderful time soaking in the bath, it was super relaxing! And the room was pristine clean when I arrived too!

The facilities are also pretty impressive! With a very spacious, well equipped gym, a lift that goes down to a big supermarket under the hotel, the Puzzle Cafe coffee house food is pretty great, and I ordered room service once, the food was piping hot and very very tasty!

And for the price of SGD $150 a night, it really is very reasonable and excellent! Highly recommended!
Date of stay: August 2023
Trip type: Travelled on business
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Pullman Kuching, Other at Pullman Kuching, responded to this review
Responded 26 Oct 2023
Dear Grimsg0202,

Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.

Warm regards,
Pullman Kuching
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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16 - 21 of 2,653 reviews
Reviewed 2 October 2023 via mobile

I didn’t stay at the hotel just used the fitness gym as the Hilton was under construction. Had very good equipment and weights. Provided towels and water. The only thing that let it down was the flooring was laminate with a limited amount of gym matting around equipment. Also the row machine needs some attention. Thank you for the holiday workout.

Date of stay: October 2023
Trip type: Travelled solo
Thank therat30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 5 October 2023

Dear therat30,

Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.

Warm regards,
Pullman Kuching

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2023 via mobile

Was allocated a suite with Sitting/Dining Room with a normal sized toilet separated from bedroom, and another large bathroom!!

Good hotel, considering the relatively small East Malaysian capital city.

Also, access to a good Executive Lounge area.

Date of stay: March 2023
Trip type: Travelled on business
Thank bushybrows8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 5 October 2023

Dear bushybrows8,

Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.

Warm regards,
Pullman Kuching

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2023

arrival:
pickup by hotel, sent a taxi, charged rm150, my guide later told me, price from airport by taxi +/-10rm.
when i ordered transfers i was not aware of regular prices, i understand a hotel charges more, but....,
i complained and asked why they risk massive protest when guest finds out the regular price.
didn't charge me transfer then.
room:
executive, spacious, matured, but ok, light smell of mouldiness, in bathroom some light mildew, could be cleaned easily.
accor member:
have an accor card, card not with me, didn't know pullmann was member of accor group, but found membership number in old emails. they could not connect membership number with my name.
executive room:
breakast in exec lounge on 22nd floor, nice view, very limited offer, had breakfast on groundfloor, wide offer.
exec lounge, as i was told on my last day, also offers snacks etc all day long, had no info on that;
as i was out on tours, couldn't have made use of offer anyway, but there should be info on the offer.
location:
couple of minutes and there's riverwalk, shops....
restaurants:
two, a chinese and regular one. never saw anyone in chinese, had 2 dinners in restaurant on groundfloor. 1st dinner desaster, meat, in sauce, was as chewy as chewing gum, no way to bite it, to swallow it. just ate some rice, waitress didn't bother to ask, if food wasn't good.
dinner on 2nd day ok.

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank wolf1050
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 29 September 2023

Dear wolf1050,

Thank you for taking the time to provide us with your feedback. We appreciate your honesty and apologize for any inconvenience you may have experienced during your stay.

We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and a comfortable environment for all our guests, and it is disappointing to learn that we fell short in your case. We would like to assure you that we take your feedback seriously and will address the issues you mentioned. We genuinely value your input as it helps us identify areas where we can improve and provide a better experience for our guests in the future.

Once again, we appreciate your feedback and apologize for any inconvenience caused. We hope you will give us another chance to exceed your expectations in the future. Thank you.

Warm regards,
Pullman Kuching

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2023


This property certainly doesnt belong to the classic PULLMAN chain of hotels that are known for Chic luxury and swanky Style and decor. It feels a bit tired and old world. But if you put that aside this place is a great option to stay in the heart of the city, especially at the price range it comes at.

LOCATION: Lovely location close to the waterfront and walkable from all key points of interest

DINE + DRINK: The Executive lounge on the 22nd floor (accesible to guests staying in Executive rooms) is the highlight of the F & B options and comes loaded with wonderful views of the city, greenery and the mountains at a distance. They have multiple F & Options ranging from Lobby bar/cafe to a Pool bar. The Chinese restaurant in house is very popular.

ROOM: We stayed in Room 2007, which is a Executive Double room, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: Spectaular view of the River and all the key attractions from big windows!; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Stand-in shower; TOILETRIES: Good spa quality toiletries

FACILITIES: The Fitness center is one of the highlights of the place. Though the machines are a bit old and dated, they are housed in a full on gym that is open to public members. So it is a robust gym that is good for a high calorie burning workout! The outdoor swimming pool is HUGE and lovely to chill and lounge for a good Aqua workout!

SERVICE: Friendly staff that took care of all our needs with a smile and made us feel at home and well taken care of.

HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is bit slow(Around 12 Mbps!) Small Plasma TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank traveltalesofales
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 29 September 2023

Dear traveltalesofales,

Thank you for taking the time to provide us with your feedback. We appreciate your honesty and apologize for any inconvenience you may have experienced during your stay.

We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and a comfortable environment for all our guests, and it is disappointing to learn that we fell short in your case. We would like to assure you that we take your feedback seriously and will address the issues you mentioned. We genuinely value your input as it helps us identify areas where we can improve and provide a better experience for our guests in the future.

Once again, we appreciate your feedback and apologize for any inconvenience caused. We hope you will give us another chance to exceed your expectations in the future. Thank you.

Warm regards,
Pullman Kuching

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Reviewed 19 September 2023

We held our wedding at Pullman Kuching and have been liasing with Christina! She has been amazing from the start to finish!! Our wedding is really a fairytale wedding while the tea ceremony is in Petra 1 and the dinner is in Colloseum 1. The area in Colloseum 1 and even the walkway is super big and can easily host over 50 tables! Thank you very much again 😊 I would also like to extend my thanks to Kelvin and Adolf from the banquet team for the spectacular service. The food was also awesome and cooked by Chef Lee!

Room tip: Definitely book early!! It is highly sought after!
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tan Jiun Hong V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pullman Kuching, Other at Pullman Kuching, responded to this reviewResponded 22 September 2023

Dear tanjiunhongv,

Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a great experience during your wedding reception at Pullman.

We are thrilled to know that our team went above and beyond to ensure that everything ran smoothly on your special day. We will make sure to share your feedback to Christina, Kelvin, Adolf, Chef Lee and the rest of the team, as they will be thrilled to hear about your satisfaction.

Once again, congratulations on your wedding, and thank you for choosing Pullman. Should you or your loved ones have any future events or stays with us, we will be more than happy to provide you with the same exceptional service and experience.

Warm regards,
Pullman Kuching

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