We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
RM 308
Fully refundable before Thu, 4 Apr
No prepayment needed
Get rewarded with One Key
Booking.com
RM 271
Agoda.com
RM 202
No booking fees
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
manju
Kuala Lumpur, Malaysia
trip to kuching
5.0 of 5 bubblesReviewed 27 Dec 2017
The hotel rooms were good and the service as well
Not only that, the breakfast at the hotel was good and they had varieties
the hotel is in the heart of Kuching.
It has an easy access to shopping malls waterfront and so on
Date of stay: October 2017
Room Tip: best views
Trip type: Travelled with family
5.0 of 5 bubblesur_question.prompt.11
5.0 of 5 bubblesur_question.prompt.14
5.0 of 5 bubblesrd_userrating.prompt.12
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
Booking.com
RM 458
Fully refundable
  • Agoda.com
    RM 310
  • Hotels.com
    RM 387
  • Trip.com
    RM 326
0.9 km from Grand Margherita Hotel
Free Wifi
Free parking
Booking.com
RM 309
RM 295
  • Priceline
    RM 295
  • Agoda.com
    RM 295
  • Hotels.com
    RM 295
0.4 km from Grand Margherita Hotel
Free Wifi
Pool
Superior King
Booking.com
RM 147
  • Priceline
    RM 132
  • Agoda.com
    RM 138
  • Trip.com
    RM 145
0.1 km from Grand Margherita Hotel
Free Wifi
Restaurant
Booking.com
RM 212
  • Agoda.com
    RM 163
  • Hotels.com
    RM 180
  • Trip.com
    RM 195
5.8 km from Grand Margherita Hotel
Free Wifi
Free parking
Booking.com
RM 276
  • Agoda.com
    RM 188
  • Trip.com
  • Hotels.com
    RM 209
19.4 km from Grand Margherita Hotel
Free Wifi
Free parking
Zimmer No. 1
Expedia.com
RM 154
Fully refundable
Get rewarded with One Key
  • Booking.com
    RM 146
  • Agoda.com
    RM 105
  • Trip.com
    RM 150
1.0 km from Grand Margherita Hotel
Free Wifi
Free parking
Booking.com
RM 394
  • Hotels.com
    RM 480
  • Agoda.com
    RM 243
  • Hotel Website
    RM 345
21.8 km from Grand Margherita Hotel
Free Wifi
Free parking
Hotels.com
Get rewarded with One Key
  • Agoda.com
    RM 110
  • eDreams
    RM 148
  • Expedia.com
4.5 km from Grand Margherita Hotel
Free Wifi
Free parking
View more hotels in Kuching
Reviews (785)
Filter reviews
785 results
Traveller rating
173
335
168
62
47
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
173
335
168
62
47
Show reviews that mention
All reviews sarawak river coffee house city view laksa sarawak deluxe room yogurt pillows mcd gm riverfront
Selected filters
Filter
Updating list...
131 - 136 of 785 reviews
Reviewed 23 December 2017 via mobile

Wonderful hotel with helpful staffs. My husband had I had a present stay at Margeritha. They had help to decorate the room into very romantic and modern celebration space. We had been given a river view room. Thumbs up.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank paulyny2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ActingOfficer_GmhRmh, Marketing and Communication Department at Grand Margherita Hotel, responded to this reviewResponded 26 December 2017

Dear Paulyn Y,

Greetings from Grand Margherita Hotel!

We are extremely delighted to know you had a wonderful experience with us! We wish you and your husband once again a Happy Anniversary and a Happy Birthday and thank you for celebrating your special day with us! Our team looks forward for your next visit to our hotel to create another meaningful memories with Grand Margherita Hotel. See you and have a nice day!

Regards,
Marketing and Communication Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017

In the city center, close to the river, old and modern shops, authentic restaurants, bars, major attractions of the city. Hotel is quite, clean with nice room, swimming pool. My view from the room was not as good as it can be from others. Breakfast is fine with both local and international meals.

Date of stay: November 2017
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank EmirH142
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ActingOfficer_GmhRmh, Marketing and Communication Department at Grand Margherita Hotel, responded to this reviewResponded 26 December 2017

Dear Emir H,

Greetings from Grand Margherita Hotel!

Thank you for sharing us your review following your recent stay on TripAdvisor. We are delighted to know you had a wonderful experience at the hotel. Indeed, our location are most convenient to our valued guest's where many tourist attraction sites and famous local eateries are just within distance. It is also a pleasure to know you enjoyed our breakfast buffet spread. We look forward for your next arrival with us. Thank you once again for choosing our hotel and have a nice day!

Regards,
Marketing and Communication Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017 via mobile

Check-in here quite often for annual 'pilgrimage' to my hometown. I used to quality service, warm welcome and smiles.

This time, it was the worse as I expected much improvement from my previous comments and suggestions to the team.

There were strands of hairs in the bath tub, dirty mirror and no laundry bag privided.

The front office promise to call (I asked twice) if the room is ready as we checked-in as early as 11am. But until 3pm, no call as promised.

Room service is very fast. I ordered fried flat noodles. The portion is generous, tastewise, okay.

Breakfast was better from my last visits. The restaurant was full and the staff didn't tell there are seats outside and we have to wait while the staff busy entertaining I believe his family member and foreigners. Double standard at its finest.

Bring back the friendly smiles from the staffs please!

Date of stay: December 2017
Trip type: Travelled as a couple
1  Thank Edzuarez M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ActingOfficer_GmhRmh, Marketing and Communication Assistant at Grand Margherita Hotel, responded to this reviewResponded 21 December 2017

Dear Edzuarez M,

Warmest Greetings from Grand Margherita Hotel!

Thank you for taking the time to write us your feedback following your recent stay with us. We appreciate you sharing your experience and rise any issues during your time at the hotel. Criticism from our valued guest are valuable for us as it helps us to improve in any shortcomings that was encountered by our guest.

We understand our receptionist did not inform you about the status of your room. It is such a disappointment this matter was not brought up to our attention while you are still at the hotel. Rest assured, your feedback has been shared to the department management teams for further actions and improvements.

Do accept our sincere apology for the unplesant experience you encountered. We hope to welcome you again in the near future for another chance to provide a better service for you.

Sincerely,
Jazmin Azura (Mrs.)
Marketing and Communication Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017 via mobile

I’m waiting about 2 hours to check in and the women at the receptionist keep saying room not ready. How many hours u need to make up room? Already spoil my vacation mood in Kuching. Swear to God not staying this hotel such a slow service, not responsive, the all women receptionist not friendly and please take this serious matters once u think to stay this hotel. So disappointed, hardly not recommended and please save ur money for the lousy service

Date of stay: December 2017
Trip type: Travelled with family
3  Thank TehA53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ActingOfficer_GmhRmh, Marketing and Communication Assistant at Grand Margherita Hotel, responded to this reviewResponded 21 December 2017

Dear Teh A,

Warmest Greetings from Grand Margherita Hotel!

Thank you for taking the time to share us your feedback following your recent stay on TripAdvisor. We appreciate our valued guest's feedback regards to their experiences with us. Valuable criticisms such as stated above can help us improve in any shortcomings that was encountered by our guest’s and develop our quality in service.

Thank you for sharing your experience and rise the issues which have affected your overall stay with us. We understand your are unsatisfied with the service that was provided upon your check-in process. Our housekeeping team are trying their level best to provide an efficient service to ensure guest checking in will receive their room on time. However, due to high occupancy, rooms will be ready subjected to its availability. We hope this information helps.

Rest assured your comments have been shared to our department management teams as they will review all feedback from our guests to improve our operations.

In Grand Margherita Hotel, our guest comfort and satisfaction are our top priority. Our team have been continually striving to improve in our services for the better of our future guest’s. Our mission “Try Us You ll Love It” has become an encouragement for our teams to provide the best quality of service and facilities to ensure everything is up to standard.

We hope to welcome you once again in the future to give us another opportunity to serve you better.

Sincerely,
Jazmin Azura (Mrs.)
Marketing and Communication Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

Attending a function by the poolside hosted by a company. Serving staffs totally inexperienced...can’t even cut and serve fish on seated dinner. Some more, Soya Sauce on table was in fact sesame oil?? The worst of hotel service ever experienced.

Date of stay: December 2017
Trip type: Travelled on business
2  Thank mer4876
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ActingOfficer_GmhRmh, Marketing and Communication Assistant at Grand Margherita Hotel, responded to this reviewResponded 21 December 2017

Dear AylmerW,

Warmest greetings from Grand Margherita Hotel!

Thank you for taking the time to write us your review following your recent visit to our hotel. We appreciate our valued guest's feedback regards to their experiences with us. Valuable criticisms such as stated above can help us improve in any shortcomings that was encountered by our guest’s and develop our quality in service.

Do accept our sincere apology for the inconvenience that occurred. Rest assured, your feedback has been conveyed to the department management teams for further actions.

We look forward to welcome you again in the near future for another chance to provide your a better quality of service.

Sincerely,
Jazmin Azura
Marketing and Communication Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews