We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Marriott Bonvoy member rate available
Sheraton.com
RM 460
Fully refundable before Sat, 1 Jun
No prepayment needed
Book Now with Marriott Bonvoy
Booking.com
RM 460
Fully refundable before Sat, 1 Jun
Hotels.com
RM 460
Fully refundable before Sat, 1 Jun
Get rewarded with One Key
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Brett M

A couple from NZ staying a night at the Sheraton

4.0 of 5 bubblesReviewed 26 Mar 2024via mobile
We stayed at the Sheraton for just one night . We found it a very comfortable and clean place . Beautiful views from a swimming pool on the 23rd floor . Meals and the bar downstairs were very good as well . The hotel is fairly new and staffed well by polite and multi lingual staff .

Good points ? Nice place and close to everything
Bad ? None really - tea bags and coffee machine but no coffee in the room; that's about all I can fault it on

Overall ?

Yes - great - would stay here again tomorrow q
Date of stay: March 2024
Room Tip: Nope - all available at the door - or staff will get it for you
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Kuching, Owner at Sheraton Kuching Hotel, responded to this review
Responded 27 Mar 2024
Dear Brett M,
Thank you for choosing to stay with Sheraton Kuching Hotel during your visit to Kuching and for sharing your feedback. We're thrilled to hear that you enjoyed your experience at our property and found our facilities comfortable and clean. It's wonderful to know that you appreciated the beautiful views from our 23rd-floor swimming pool, as well as the quality of our meals and bar offerings.

Your comments regarding the tea and coffee amenities in the room have been duly noted, and we will certainly review this aspect to ensure a more comprehensive guest experience in the future.

We're delighted that you found our location convenient and that our dedicated team of staff contributed positively to your stay. Your kind words about their professionalism and multilingual assistance are greatly appreciated.

Thank you for your glowing recommendation, and we look forward to welcoming you back to Sheraton Kuching should your travels bring you to Kuching again in the future. Please do not hesitate to reach out if there's anything else we can assist you with.

Sincerely,
Sheraton Kuching Hotel.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Booking.com
RM 527
Fully refundable
  • Hotels.com
    RM 443
  • Trip.com
    RM 296
  • Expedia.com
    RM 420
1.0 km from Sheraton Kuching Hotel
Free Wifi
Free parking
Booking.com
RM 460
RM 440
  • Hotels.com
    RM 440
  • Priceline
    RM 440
  • Expedia.com
    RM 440
0.3 km from Sheraton Kuching Hotel
Free Wifi
Pool
Booking.com
RM 142
Fully refundable
  • Priceline
    RM 142
  • Hotels.com
    RM 133
  • Expedia.com
    RM 148
0.2 km from Sheraton Kuching Hotel
Free Wifi
Restaurant
Executive Deluxe
Booking.com
RM 363
  • Priceline
    RM 264
  • Trip.com
    RM 196
  • Hotels.com
    RM 300
0.3 km from Sheraton Kuching Hotel
Free Wifi
Free parking
The Theatre Hotel Kuching is a luxurious hotel located in the heart of Kuching City, Sarawak. Our hotel is a perfect blend of history and modern luxury, providing you with an exceptional experience during your stay with us. Our team is dedicated to making your stay memorable and comfortable. We offer a wide range of services to our guests, including 24-hour front desk, free Wi-Fi, Self Service laundry, and more. Our rooms are spacious, elegantly designed, and equipped with all modern amenities t
Booking.com
RM 222
Fully refundable
  • Priceline
    RM 222
  • Agoda.com
    RM 133
  • Expedia.com
    RM 202
0.3 km from Sheraton Kuching Hotel
Free Wifi
Free parking
Booking.com
RM 240
  • Priceline
    RM 194
  • Agoda.com
    RM 183
  • Expedia.com
    RM 194
5.7 km from Sheraton Kuching Hotel
Free Wifi
Free parking
Booking.com
RM 146
  • Priceline
    RM 111
  • Agoda.com
    RM 95
  • Expedia.com
    RM 146
1.0 km from Sheraton Kuching Hotel
Free Wifi
Free parking
Booking.com
RM 156
Fully refundable
  • Expedia.com
    RM 123
  • ZenHotels.com
    RM 97
  • Agoda.com
    RM 102
1.8 km from Sheraton Kuching Hotel
Free Wifi
Free parking
Booking.com
RM 390
Fully refundable
  • Priceline
    RM 198
  • Agoda.com
    RM 187
  • Expedia.com
    RM 352
7.6 km from Sheraton Kuching Hotel
Booking.com
RM 432
  • Expedia.com
    RM 436
  • Agoda.com
    RM 334
  • Priceline
    RM 354
19.6 km from Sheraton Kuching Hotel
Free Wifi
Free parking
View more hotels in Kuching
Reviews (29)
Filter reviews
29 results
Traveller rating
19
3
4
2
1
Traveller type
Time of year
LanguageAll languages
Traveller rating
19
3
4
2
1
See what travellers are saying:
Selected filters
Filter
Updating list...
5 - 10 of 29 reviews
Reviewed 23 March 2024 via mobile

My 2nd stay in 2-weeks and most likely my preferred stay whenever I am in Kuching. Hotel’s location is excellent, it’s new and the staff here are super friendly. Hotel is brightly lighted and club lounge is excellent with great manager like Ms Zurini! Best hotel in Borneo!

Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank Yun Kee C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Kuching, Owner at Sheraton Kuching Hotel, responded to this reviewResponded 26 March 2024

Dear Yun Kee C,
Thank you for choosing to stay with Sheraton Kuching Hotel again and for your kind words. We are thrilled to hear that you had such a fantastic experience during your recent stay and that you consider our hotel the best in Borneo. It's wonderful to know that you find our location excellent, our facilities new, and our staff super friendly. We will be sure to pass on your compliments to Ms. Zurini and the rest of the team. We strive to provide a memorable experience for all our guests, and we are delighted to have exceeded your expectations. Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future.

Sincerely,
Sheraton Kuching Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024

Stayed for 5 nights in March for personal + business purposes.

Informed that that my flight is arriving on the morning and should be a problem for me since i can drop by luggage at the lobby and venture out the city. To my surprise, the room was ready when I reached the hotel. Thanks to Ken for this surprise. He explained thoroughly my benefit as Titanum member. Room was allocated at Level 9 facing the back side of the hotel.

Room was big, all working well. Except that it lacks the luxury feeling & wow factor. The finishing looks average.

The lounge was big, the service and food was very good. Was attended by Ozan and Jessica, the FO Manager. Both are great asset for the hotel. Unbelievably friendly, approachable and even went beyond their duty to help me during my stay. Thanks Jessica.

Went for one dinner in GuJin and was served by Anna, Ross, Esther and Munif.
Anna's level of professional was top-notch. Booking and confirmation of menu was done via WhatApps and she responded in very timely manner. She even able to recommend the menu. Munif was also very attentive while serving us the dinner. Great service from all the team in GuJin. The food was super good and delicious.

The service at Nomadic was outstanding. The food was tasty and many varieties.

Went to the gym and swimming pool at level 23. Nice view especially at night.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank hsuhaimi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Kuching, Owner at Sheraton Kuching Hotel, responded to this reviewResponded 22 March 2024

Dear Hsuhaimi,

Thank you for taking the time to share your recent experience with Sheraton Kuching Hotel. We are thrilled to hear that your stay, encompassing both personal and business needs, was enjoyable overall.

It's wonderful to know that Ken's attentive service and your Titanium membership benefits contributed to a seamless check-in experience. We appreciate your feedback regarding the room, and we'll certainly take it into consideration as we strive to continuously enhance our guests' experience.

We are delighted that Ozan, Jessica, Anna, Ross, Esther, Munif, and the rest of our team left such a positive impression on you with their professionalism and outstanding service. Your kind words will be shared with them, as recognition of their dedication to exceeding guest expectations.

We're pleased that you had a delightful dining experience at GuJin and Nomadic, and that you enjoyed our facilities, including the gym and swimming pool on level 23.

Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future.

Sincerely,
Sheraton Kuching Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024

Great service! Very recommended place for function event such as Annual Dinner or Wedding Reception and etc. The event management is very helpful. They gave a solutions when I had a last minute problems. I appreciate their services throughout the discussion until the end of the event.

Room tip: I'm sorry I can't give a tip for the room. But overall the Hotel is in the city center. You can walk around Kuching City. Very nice Hotel.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Getaway44651743448
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Kuching, Owner at Sheraton Kuching Hotel, responded to this reviewResponded 15 March 2024

Dear Guest,
Thank you for your wonderful feedback regarding your recent event at our venue. We're thrilled to hear that you had an excellent experience and that our service exceeded your expectations.

Ensuring the success of our guests' events is our top priority, and we're delighted that our event management team was able to provide helpful solutions and support, especially during last-minute challenges.

Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to the opportunity to host more memorable events for you and others in the future.

Sincerely,
Sheraton Kuching Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2024

As part of our trip to Borneo stayed here. I have struggled to know what to say as we did have poor experiences but they are clearly trying to get things right and they are at an early stage following their refurbishment. The GM couldn't have been nicer.
We reached out before arrival but didn't hear back and at checkin we felt super rushed. They were very vague about their club lounge offering as the lounge was not yet open (I believe is now), didn't give details re Breakfast, etc.
The room - I feel overall there was too much furniture eg coffee table got in the way of you using the desk chair. In the end we were moved to an amazing suite as we had issues with water coming up through the floor tiles out into the corridor when we were showering.
The lounge offering was a shambles and staffing an issue but hopefully with the proper lounge now open that will have been addressed.
Breakfast food needs to be hotter and eggs more consistent.
Unlikely we will return to Kuching but if we did would give it another try as I'm sure the GM will get on top of things after the full opening.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank FrequentFlier827947
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Kuching, Owner at Sheraton Kuching Hotel, responded to this reviewResponded 15 March 2024

Dear Guest,
Thank you for taking the time to share your feedback with us following your recent stay. We sincerely appreciate your candidness and understand the importance of addressing both positive experiences and areas for improvement.

We're glad to hear that you found our team to be making efforts to improve and that the General Manager extended his kindness during your stay. However, we apologize for any inconvenience or frustration you experienced with the communication before your arrival, the rushed check-in process, and the lack of clarity regarding our club lounge offering and breakfast details.

Please know that your feedback regarding the room layout, issues with water, lounge offering, and breakfast quality has been duly noted and will be shared with our management team for review and improvement.

We understand your hesitancy in returning to Kuching, but we hope you will consider giving us another opportunity to exceed your expectations in the future. We are committed to making the necessary adjustments to ensure a more seamless and enjoyable experience for our guests.

Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back for a more positive experience.

Sincerely,
Sheraton Kuching Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2024

Of all the Marriott properties I have been to, this one has the best customer service by far. Ms Sabrina greeted my friends and I at check-in and personally showed us to our room, every staff member was polite and fast to help with anything. We got upgraded from original booking superior to a deuxe room due to high occupancy they said but nevertheless appreciate the gesture!
Breakfast has a lot of options, the restaurant is good and there are lots of seafood restaurants next door(UTC) Loved the newly opened Tabby Bar sunset view.
If you have status, points or upgrade nights this is the place to use them. I'd like to thank Ms Sabrina, Mr Faizul, Mr Abang from the staff for making our time here 5 Stars. They all gave us the VIP experience, we will definitely be back with family.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Trail12605028706
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Kuching, Owner at Sheraton Kuching Hotel, responded to this reviewResponded 5 March 2024

Dear Guest,

Thank you for sharing your exceptional experience with us. We're thrilled to hear that our customer service, led by Ms. Sabrina, exceeded your expectations. It's wonderful that you appreciated the room upgrade and enjoyed the diverse breakfast options.

We'll make sure to pass on your compliments to Ms. Sabrina, Mr. Faizul, Mr. Abang, and the entire team for providing you with a VIP experience. We're honored to have been a part of your memorable stay.

Looking forward to welcoming you back, and please feel free to reach out if there's anything more we can do for you and your family.

Sincerely,
Sheraton Kuching Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews