Had a chance to stay at this hotel. A old hotel with new look and refurbishment. Relax and nice place to stay. But unfortunately the lift on right a quite scary. Stop al level 4 although not pushing the button. Otherwise great and nice. Food are fair. Services are superb. Front desk are helpful.More
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Overall stay was good.a little bit quiet.room service menu was good but varieties can be improved.check in and check out process was fast eventhough they were slight issue.no worries on the issue though.sejadah is available in the room for Muslim tenants.breakfast acceptable & tasty.hair dryer,iron & ironing board,complimentary drinking water & bathroom amenities are available.
Dear Ms. Jasmine,
Warm Greetings from Hotel Grand Continental Kuching!
Thank you for taking the time to share your experience during your recent stay with us.
I also wish to thank you for your kind words on the buffet breakfast which I have shared with our F&B/Kitchen Team & it will further inspire us to continue serving all our guests with great warmth and friendliness, right in the heart of Kuching city.
Ms. Jasmine, we do look forward to another opportunity to welcome you back soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching.
This is a pleasant hotel with friendly staff. Decor is a bit tired and the breakfast could be better e.g. a range of teas rather than just weak black tea. Pool is about 15m long, but doesn't open till 8am - quite late if you want a swim before breakfast!
Dear Chris,
Thank you for your stay with us and for sharing your experience with other travellers. We pleased to read you liked our friendly staff but sorry to hear that of the late opening of our swimming pool. Regarding your comment on range of tea for breakfast, we are looking into it so hopefuly you will be able to enjoy more varieties of tea for breakfast on your next stay with us.
Thank you
Martina Lawrence Kureng
Admin Assistant
mind you that this is an old hotel. looks new from outside but when you get inside you'll soon realise that this is an old hotel. old but well preserved. room is super spacious! i was pretty surprised when i entered the rooms. bathrooms is also nice. they have bathtub with pretty decent amenities.
breakfast is pretty decent. standard.
parking space is also the good side from this hotel. i had no probling parking my car.
anyway this hotel location may not be quite convinience since it was not close to any city attraction. but i guess it doest matter.
Dear Muhammad K,
Warm Greetings from Hotel Grand Continental Kuching!
Good Day.
Thank you very much for your warm endorsement of Hotel Grand Continental Kuching. It is always a pleasure to receive positive feedback and we are humbled by your gracious compliments on the Hotel and its services.
We will be embarking on cleaning on our building exterior & paintwork, moreover some floors rooms renovations as well.
Once again, we genuinely thank you for your involvement in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip and we also would like to take this opportunity to wish you and your loved ones the very best in business and on your personal endeavors.
Thank you with kind regards.
The description "unfussy rooms with adequate amenities" fits perfectly for the property. While most would call the place outdated, i personally found the room to be rustic and reminiscent of the rooms i used to share with family members during my adolescent years when we went traveling. The staff did a good job of making us feel welcome each time we went about the premises and were rather accommodating to our requests throughout the duration of our stay.
Special shout out to Mr Robert. He truly is a testament to front office hospitality and professionalism.
Dear Guest,
Good Day " Warm Greetings from Hotel Grand Continental Kuching!
I hope this email finds you well. I would firstly like to thank you for dropping us a review and making us your
preferred choice of accommodation during your recent trip to Kuching.
We are glad that your stay with us was an enjoyable one. We are proud that our staff especially Mr Robert
from Front Office for giving an assistance. Having positive comments from a guest who patronized us is certainly encouraging. As you mentioned despite outdated it is well kept and we will be embarking some exterior renovation and some floors after Chinese New Year 2019 which is on the pipeline.
Your comments shall be shared with the staff so as to encourage them to perform even better and that their efforts are appreciated.
We hope to be able to welcome you back to Hotel Grand Continental Kuching as our esteemed guest in the near future or any of our properties.
Please feel free to contact me directly and I shall certainly make an effort to meet and greet you personally.
Thanking you with kind regards.
Central location, spacious rooms and comfortable (good size) bed, combined with reasonable charges are the key factors why I gave this hotel four points, even though as I approached the hotel from far away, I was a bit concerned looking the exterior look - some parts of the wall were infested by fungi and compared to the next door and opposite hotels, it did look a bit old.and run down. But the hotel check-in staff were welcoming and helpful and the room were okay. I asked for new wing as a friend of mine who stayed there last year has advised me as he claimed that rooms in the old wind were not as well maintained. When I posted this question to the counter staff, I was given to understand that the old wing has just be renovated so it may well be okay from now on.
One short coming of the hotel is the limited (free) parking lots as guests may have to park at chargeable car park next door when the hotel has functions such as corporate events and wedding. This happened to me thrice during my three nights stay. So it is as good as not having complimentary parking for those who drive in and out at least twice a day.
Given the fact that there are plenty of eateries around the hotel, within walking distance of 10 minutes, it is safe not to pay extra for the buffet breakfast when booking the hotel. In general, it is a hotel I would consider returning should I visit Kuching again.
Dear Sir/Madam,
Warm Greetings from Hotel Grand Continental Kuching!
Good Day!
I hope this email finds you well. I would firstly like to thank you for dropping us a review and making us your choice of accommodation during your recent trip to Kuching.
We are glad that your stay with us was an enjoyable one. We are proud that the staff from Hotel Grand continental Kuching served and taken care of you well. Having positive comments from a guest is certainly very encouraging. As you mentioned, we are well located nearby the city center and we on a certain upgrades have been done and more looking into it and we will embarking on the Building Exterior soon by Mid Feb 2019.
Your comments shall be shared with the staff so as to encourage them to perform even better and that their efforts are appreciated.
We hope to be able to welcome you back to Hotel Grand Continental Kuching or any of our properties as our esteemed guest in the near future. Please feel free to contact me directly or drop me an email and I shall certainly make an effort to meet you personally.
Thank you with kind regards.
