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“This is disgusting! TT”

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Permai Rainforest Resort
Ranked #11 of 55 Hotels in Kuching
Reviewed 30 January 2017

They have amazing nature covering around the environment, the beach is awesome, the staff are friendly, but the PROPERTIES MAKE ME CRY.
I feel like i have been stayed in HUNTED HOUSE. The mini bar is disgusting! the bed is disgusting! the toilet is disgusting! the broken window make me feel unsafe.
& I felt I have been cheating. I was booked one room for my family members, which are 10 persons all together, so the receptionist strictly ask us to take another room as the cabin was max. accommodate for 6 person only. so i accept.
When we reach our cabins, i realized that our next cabins was stayed in 9 persons! so i asked them, they said there is no extra charges & THEY REALLY ARE 9 PERSONS STAYED IN ONE CABIN!!
The foods quality & quantity are not good enough! & the worst thing is the safety system is reallyX10 POOR!! this is the first & the last.....TT

Room Tip: Better don't stay in this hotel, i swear....
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  • Stayed: January 2017, travelled with family
    • Value
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1  Thank Sie Wei T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 - 43 of 493 reviews

Reviewed 25 January 2017 via mobile

Overall pretty dissapointing stay for a 3 star hotel. We were poorly guided through the reception. Bed sheet and pillows had weird smell and the floor were pretty dusty. The activities is dependant on the waves, and the waves were pretty rough most of the day.

Stayed: January 2017, travelled with friends
3  Thank Sheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2017

I picked this resort for this beautiful location, but cannot recommend after reception ruined our plants. She told us we could wait until the next day to book the high ropes course and it wouldn't be necessary to book that evening. The next morning, we tried to go to the beach only to be told we had to book the night before...and reception should have called the night before. Prices for excursions were overpriced and getting out of here was very expensive. I booked this due to the ropes course and I was disappointed as we were unable to do any of the outdoor activities we came here for.... Some houses had tiles falling off the roof. Would not recommend due to remote location and staff.

Room Tip: Away from beach due to noise by groups in morning
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  • Stayed: January 2017, travelled as a couple
    • Value
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2  Thank wanderlustingk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2017 via mobile

This was our first stop after arriving from London, we arrived before check in and our room wasn't quite ready so we enjoyed a chilled drink in the 'feeding tree', a lovely member of staff then informed us our tree house was ready and our bags would met us there whenever we were ready! Perfectly timed our bags arrived via a small tractor to Tree House number 3.
The tree house itself is rustic, I was impressed with the comfort yet simplistic decor. The fact that each tree house has Air Con, a hot shower and a flushing toilet was pretty impressive baring in mind we were 5 meters above the ground in a tree!!
Our view was of beach number 1 with a few trees to offer privacy, the jungle sounds and sea were therapeutic.. but I should note that when the tide is in in the early early hours of the morning it does get louder (at one point I checked for a storm but there was barely a breeze.)
The jungle trek was fun - but carry enough water!!
I personally loved the second beach and Jungle pool as we were able to relax in the the water and see monkeys swinging above at dawn!
The food was great - even he unexpected noodles at breakfast!
If you are like us and enjoy a chilled beer on you holiday you will need to pop to Ecsobar or the gift shop in the shopping complex which is a 10 minute walk from Permai.. you can't really beat a can of tiger on your balcony overlooking the sea and hearing the sounds of the jungle!!
Truly special place - I would recommend it! All of the team there are great especially the ladies at the reception - they were very helpful.
Some useful facts; we paid 70MR from the airport for the 45 minute taxi, in the depatures you'll spot the 'aiprot taxi' desk where you pay and get a receipt to show the driver. Then after our stay we went to Kuching which was 80MR to the center of Kuching.

Stayed: January 2017, travelled as a couple
2  Thank Charlotte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2017 via mobile

Very relaxing couple of days spent at Permai, chilling out on the beaches, walking the unguided jungle trek and eating in the Feeding Tree.

We stayed in treehouse 5 which lived up to expectation with a sea view and when the monkeys paid us a morning visit the day we were leaving. It seems some of the treehouses are undergoing renovation, which is needed as ours was looking a bit tired in places, for example the netting is damaged in places and the balcony doors didn't fully close. Not that it had any impact on the stay as you'd expect bugs to find their way in to the room anyway! Overall a fun and relaxing experience for a couple of days.

To have improved our stay, it would have been nice to see some more guides on hand to point out things of interest (or warnings) around the site. As we didn't do any of the guided tours it was only when talking to another family staying there did we find out about a resident viper in a tree near the Feeding Tree restaurant, or other snakes and wildlife to watch out for. It could be due to being off season that no one was around to ask.

Separately, the girls on reception were nice and helpful and arranged our taxi back to Kuching.

Stayed: January 2017, travelled as a couple
1  Thank greatescapes-82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Permai Rainforest Resort

Address: Teluk Penyu, Kuching 93050, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Beach Free Breakfast Free Parking Restaurant Airport Transportation
Hotel Style:
#1 Romantic Hotel in Kuching
Price Range: RM315 - RM476 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Permai Rainforest Resort 3*
Number of rooms: 39
Official Description (provided by the hotel):
Permai Rainforest Resort is an eco-resort set in pristine Borneo rainforest located by the beach at the foot of mystical Mount Santubong, Sarawak. Carefully designed to minimize impact on the natural environment, it offers a unique rainforest experience and a variety of activities from dolphin watching to high ropes courses and guided kayaking tours. Just 40 minutes from the Kuching, its an ideal way to experience Borneo. ... more   less 
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Also Known As:
Permai Rainforest Hotel Kuching
Permai Rainforest Resort Kuching, Sarawak

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