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All reviews tree house mangrove tour natural pool high ropes course rope bridge flying lemur sarawak cultural village the south china sea permai rainforest saw dolphins night walk bako national park dolphin watching close to nature air conditioning breakfast and dinner fishing village
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5 - 10 of 544 reviews
Reviewed 1 December 2018 via mobile

Firstly i would love to compliment the views and sceneries, but the memories are tainted by bad experiences.

I rent a treehouse number 5 on 31/12/2018 and suppose to have a 3 nights stay. But had to check out early because of two things. First of all, the room, is was dusty and the ceiling is full of spider webs!!! The chairs are dusty and this room had termites issue, wood dusts all over my bed the entire night.

Secondly, the cafe services. I ordered a chicken chop and nasi lemak a'la carte, i understand the chicken chop took about 20-30minutes which i am ok with it but what i am not ok is that i had to wait for 1 hour 30 minutes for my lunch that bad day!!! I understand they are doing buffet for the outside guests but the food are already there for them and i am doing a'la carte, then i asked fpr a takeaway and even ask then kindly if they have delivery services to my room, they replied positively but then i had to wait for another 30minutes for my food!! Judging from the delays i went back to the cafe abd they apparently had my food packed 10 minutes earlier!! I explained to them the situation and the waiter didnt even apologize!!

These 2 bad memories really turned me off and had to check out early than the schedule. I wish the management take this seriously

Date of stay: December 2018
Trip type: Travelled solo
Thank Cruiser22984673380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2018 via mobile

We had our transport from the airport arranged through the hotel as we knew we wouldn’t be checking in until around 9pm. All went well with the transfer. Upon check in we were given vouchers for both dinner and breakfast throughout our stay. We’d travelled all day so we’re exhausted and starving! Despite being given a voucher for the night we checked in they told us the restaurant had closed as well as the small shop in reception. For that evening we had no access to food or bottled water at the resort.
We were given the key to treehouse 3 - we couldn’t wait to get inside because who wouldn’t want to stay in a treehouse, right?
Our bags were delivered to our room just a few minutes after we got there. On first glance everything looked ok - we expected basic and we realised it was in the Rainforest so could live with a few insects. What we realised after having a good look around was that the place was filthy!
Mouldy cupboards, mould in the bathroom, filthy shower head. It was vile!
We went down the reception to ask to move rooms - it really was that dirty. We found that by this time that reception had packed up and gone for the night. We had little choice but to shower in the disgusting bathroom - can you imaging our delight when we realised there was no hot water? Fantastic!
This is when it dawned on us that we would have to spend the night in the treehouse of horrors.
We had an excursion booked (not through Permai!) early the next morning. After getting absolutely no sleep I was waiting at the reception desk for when it opened. I explained how disgusting our room was and asked them to sort another room out for when we returned later in the afternoon to which the receptionist replied that she would.
After returning from a full on day visiting many places throughout Kuching we arrived back sweaty and exhausted. There was a different lady on reception in the afternoon who knew nothing about the issues I’d expressed that morning - so I had to go through everything again.
We were told to sit and wait in reception for a moment whilst they made some calls. After waiting for around 15 mins (there were also other people there complaining) we were told they were fully booked and we’d have to stay in our original treehouse. That was not going to happen. I then asked to speak to the manager and around half an hour later a lady appeared with keys to 4 other empty treehouses!!! We’d been sat in reception the entire time and no one had checked out so the ‘we’re fully booked’ comment was clearly a lie!!!
We visited all other available treehouses which were to the same standard - disgusting! The lady showing us around had to get another member of staff as I quote ‘a witness’ - something tells me we weren’t the first complaints they had had.
We decided that one night in the treehouse of horrors was enough for us and after sitting in the jungle reception for a couple hours filing out incident reports and getting covered in mosquito bites we got in a taxi and moved to a near by hotel in Santubong which was gorgeous and wonderfully clean! And cheaper than Permai!!

Avoid this hotel like the plague - after speaking to some locals about our experience during the rest of our stay even they said how disgusting it was.
Sounds ok for a day trip but what ever you do don’t sleep there! You will leave feeling like you need a tetanus !!

Date of stay: October 2018
Trip type: Travelled as a couple
2  Thank abbieshaw92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2018

We stayed for two nights in the treehouses. Very good accommodation, though you have to negotiate 30 steps to get to your room. We certainly appreciated the air-conditioning as it was humid.

We saw squirrels and young proboscus monkeys from our room.

The restaurant provided good meals and the view at sunset was really special.

It is a bit of a walk from the reception area to the treehouses, so only bring as much luggage as you need. The resort did have a small tractor and trailer for those who needed help with luggage.

There were walks there that we did not go on because we did not have enough time. Could have stayed at least another one or tow nights to make the most of our visit here. It is walking distance from the Cultural Village which is highly recommended.

We spoke to a few 'locals' who had come here just for the day from Kuching.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Joe Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

Loved our Borneo trip, had 2 nights here in treehouse number 1 which was amazing. Treehouse 1 I think has the best views. Be cautious if afraid of heights though! There are steps up but the treehouse are a little old so a little rickety in places, for us it added to the fun. They are updating some of the tree houses so please support the place as its so gorgeous. We took the two hour trek to the waterfall (take walking shoes or boots) and saw proboscis monkeys!. There are also silver tailed langur monkeys and macaques all around. The restaurant is nice but note doesn't serve alcohol but there is one bar about a ten minute walk away. Note even the shops don't sell alcohol so maybe take your own for the room. The beach here is stunning and the water so warm to swim in. The views and sunsets are amazing. Friendly and helpful staff also. Secluded and quiet too. Highly recommend.

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Summer Meadow P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2018

We stayed in a tree house during August 2018 for 3 nights. Absolutely love every minute.Accommodation was clean and comfortable and something a bit different.The resort as a whole is great,with a lovely restaurant,beach hut(where you can book activities and tours)and main reception.It's also a short stroll to a 7/11 if you're as disorganized as we are. We did a night jungle trek(saw a flying lima,pit viper,spiders, bizarre stick insects,frogs and more),high ropes course(pretty tough),Bako day trip(proboscis monkeys,silver langurs and lunch stealing macaques) and the evening mangrove tour(crocs,dolphins,proboscis,fireflies and the wonderful floating fishing village). We enjoyed them all(respect to my 14 year old daughter for completing the rope course) and the guides where great. All the staff were incredibly polite and friendly. Would heartily recommend without hesitation. Thanks to all at permai for a memorable stay.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank mandywest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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